I bought the Kenanga fund thru I-Accout from EPF online.( EPF Platform )
I request the transfer simply because i want to cut/ redeem 50% of the fund ( Kenanga ) and use that amount to buy other new fund..
But as my fund was in EPF account ( Eunittrust, acct no - 1000xxxx ), I was not allow to do online redemption, unless i convert it to
eUnittrust Cash Acct. This conversion can only be done by going to their office and sign the hard copy forms.( to transfer total amount
from eUnittrust EPF acct to eUnittrust Cash Acct ) after approval and the money is successfully parked at eUnittrust Cash Acct,
then only I can do online redemption.
I went to eUnittrust office ( 19/10 or 20/10, cant remember the actual date )and filled up the transfer forms as requested.
after few days, when i see the money/ fund appeared in my eUnittrust Cash Acct, I performed online redemption immediately
without realizing there was a dropped in "Market Value"
Thats how the problem come in...Customer service try to explain to me about the unrealising profits,,
making me more confused :confused:

It's like you refused to listen to reason and logic.
Well then, hopefully someone else will be able to help to explain to you.