I was in town to so I decided to survey the situation at their main building. They're freely promoting the portal with banners and flyers distributed freely.
I also spoke to who I think was the guy running the show as far as the portal is concerned. Friendly bloke who was quite approachable. According to him, the portal servers had gone beyond their forecasted volume and had to increase capacity by quite a lot.
He told me the volume (but told me not to share with people lah) that the servers were handling and believe me when I say, the portal was serving traffic that would be on par with the likes of AirAsia/Lazada/Maybank2u/CIMB Clicks when there's a sale or salary time.
Give them a break lah. As one of the previous person posted, they have 13 million ASB customers and assuming even 1% of that volume storm the portal to check their balance and dividends, tell me how big of a volume that it has to handle. Any techie would know it's not the total number of people accessing is the problem but the number of CONCURRENT users accessing at the same time that is the challenge.
ps: Happy new year. No posts for awhile, just lurking