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 TM Thank You Surprise, screw you surprise

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chenhui87
post Apr 21 2017, 12:48 PM

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where is streamyx user thank you surprise????!!!
cucubud
post Apr 21 2017, 02:13 PM

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QUOTE(s.n.a.g @ Apr 20 2017, 05:34 PM)
just received a SMS from TM. i'm upgraded. currently on 30mbps. can't wait to leave work. tongue.gif
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Their sms a bit slow.
They sms me on the upgrade on Monday (17/4) evening but my line was upgraded on Friday (14/4) morning.
Chriss
post Apr 21 2017, 02:50 PM

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QUOTE(chenhui87 @ Apr 21 2017, 12:48 PM)
where is streamyx user thank you surprise????!!!
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TM : Thank you for calling TM,please try again later.Thank you rclxs0.gif

This post has been edited by Chriss: Apr 21 2017, 02:51 PM
monkeybeh
post Apr 21 2017, 02:59 PM

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QUOTE(chenhui87 @ Apr 21 2017, 12:48 PM)
where is streamyx user thank you surprise????!!!
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"please come back later x 1000 times" doesn't surprise you enough?
hyery
post Apr 21 2017, 06:01 PM

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I should be getting my Thank You Surprise Gift on April which is HyppTV Jumbo Pack...and i still didn't get it... ranting.gif
joy4all
post Apr 22 2017, 07:13 PM

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Dear Sifus, Anyone received news about upgrade from 10 MB to 30 MB ?
Dickong
post Apr 22 2017, 09:19 PM

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QUOTE(joy4all @ Apr 22 2017, 07:13 PM)
Dear Sifus, Anyone received news about upgrade from 10 MB to 30 MB ?
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I have aldy been upgrade about 3weeks ago from 10 to 30 n till today no speed drop problem.
soonwai
post Apr 23 2017, 12:40 AM


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Haven't checked in awhile. Today check, got this.
user posted image

Before this, only got:
"Upgrade will be done from Feb 2017 onwards"
Then
"Upgrade will be done from Mac 2017 onwards"

A regression of sorts.
audiocool
post Apr 24 2017, 11:54 AM

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I just checked mine, upgrade will be done start from July onwards
Stokwell
post Apr 24 2017, 08:06 PM

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they only upgrade my hypp tv rather than the speed.. bye.gif
jfarm86
post Apr 25 2017, 12:11 PM

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I just check on their webpage, prompt me "Please come back again later."?
asrar_x
post Apr 25 2017, 02:58 PM

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QUOTE(jfarm86 @ Apr 25 2017, 12:11 PM)
I just check on their webpage, prompt me "Please come back again later."?
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Anxiously waiting since Jan for the promised "Come back again on March 8th 2017". On the day itself, it changes to "Please come back again later" ever since. I even raise a ticket to TM but still nothing.
xXTeslaXx
post Apr 26 2017, 04:37 PM

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The free speed upgrade will be implemented in stages.
Upgrade will be done starting June onwards*
Subject to technical readines

January TM mentioned March will upgrade,
March mentioned April will upgrade,
now they mention June.

jutamind
post Apr 26 2017, 08:46 PM

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Just received sms from TM saying that my line has been upgraded and checked TM portal and saw this:

UniFi Advance Plus 50Mbps (Thank You Campaign 2017)

Then i power off my wifi modem and BTU for 15 mins and power on. Then i did a speedtest but i still get 30MB speed.

why? how can i resolve this issue?
jutamind
post Apr 26 2017, 08:47 PM

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Just received sms from TM saying that my line has been upgraded and checked TM portal and saw this:

UniFi Advance Plus 50Mbps (Thank You Campaign 2017)

Then i power off my wifi modem and BTU for 15 mins and power on. Then i did a speedtest but i still get 30MB speed.

why? how can i resolve this issue?
soonwai
post Apr 26 2017, 08:51 PM


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QUOTE(jutamind @ Apr 26 2017, 08:46 PM)
Just received sms from TM saying that my line has been upgraded and checked TM portal and saw this:

UniFi Advance Plus 50Mbps (Thank You Campaign 2017)

Then i power off my wifi modem and BTU for 15 mins and power on. Then i did a speedtest but i still get 30MB speed.

why? how can i resolve this issue?
*
I think that's the surprise. LOL. Call TM and let them know. It'll be fixed in a jiffy.
jutamind
post Apr 26 2017, 08:55 PM

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was testing from laptop using wifi and max download speed i get is 31mbps. using ookla speedtest apps, i get max 42mbps using wifi as well. such a big difference.....

QUOTE(soonwai @ Apr 26 2017, 08:51 PM)
I think that's the surprise. LOL. Call TM and let them know. It'll be fixed in a jiffy.
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tictac88
post Apr 26 2017, 08:59 PM

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i still didnt get
soonwai
post Apr 26 2017, 09:11 PM


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QUOTE(jutamind @ Apr 26 2017, 08:55 PM)
was testing from laptop using wifi and max download speed i get is 31mbps. using ookla speedtest apps, i get max 42mbps using wifi as well. such a big difference.....
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Test with cable and speedtest.tm.com.my.

If can get 50mbps or close to it then TM is out of the picture. Need to look into your wifi and router. What router are you using?

Wifi can be pain sometimes. So many variables. Here's a speedtest that I use to highlight this. UniFi100, test done same place, same time.
user posted imageuser posted image

cyrobytes
post Apr 27 2017, 08:13 PM

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Just get my upgrade surprise today. DL: 58 UL: 22 Mbps. Simpang Ampat, Penang area.

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