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TM Unifi Free Upgrade
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garrick86
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 Oct 4 2017, 11:08 AM
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Getting Started
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QUOTE(barcabodo @ Oct 4 2017, 11:00 AM) i'm entitled for free upgrade from 30 to 50. after logged a report to them, their technician came and told me since it's using old copper so cannot get that 50. should i make a complaint again? afaik, copper still can support the speed.. Totally bullshit, believe me, if you apply for new 50mbps/100mbps you straight away get it. |
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ashleemak
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Oct 4 2017, 11:25 AM
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Getting Started
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I got an email stating that the speed has been upgraded and ask me to restart the modem to enjoy.
If i don't enjoy how?
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garrick86
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Oct 4 2017, 11:26 AM
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Getting Started
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QUOTE(joe_kopitiam @ Oct 4 2017, 11:24 AM) i finally got the friggin' upgrade!  Hi bro, when you get the upgrade, do they send technician over to fix it or they just change the speed for you? |
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dragon528
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Oct 4 2017, 11:27 AM
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how to check is my speed already upgraded? login to OCS? anyway i did not received any email regarding the upgrade is done for so many months
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joe_kopitiam
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Oct 4 2017, 11:30 AM
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Getting Started
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QUOTE(garrick86 @ Oct 4 2017, 11:26 AM) Hi bro, when you get the upgrade, do they send technician over to fix it or they just change the speed for you? they just sent me an sms and restart router and boom 50Mbps baby! i dunno why it took them so long though...  |
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dragon528
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Oct 4 2017, 11:38 AM
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QUOTE(joe_kopitiam @ Oct 4 2017, 11:30 AM) they just sent me an sms and restart router and boom 50Mbps baby! i dunno why it took them so long though... you use tm router? |
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garrick86
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Oct 4 2017, 12:22 PM
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Getting Started
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After complaining via livechat they decided to call me, still saying I'm not eligible for upgrade at first despite having this email received.  However they say they will try to provide free upgrade to me at the end of October. This means I am being ripped off by having 30mbps which is supposing 50mbps from Feb2017 till Oct2017 and still not guarantee to have the upgrade this month. |
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MeToo
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Oct 4 2017, 12:24 PM
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QUOTE(garrick86 @ Oct 4 2017, 10:44 AM) This is pure bullshot, I have received the thankyou surprises and click on link to register and got back an email saying that my account will be upgraded for free back on 20 January. Almost 10 months after I recheck it is still not being upgraded. Talked to livechat and got replied first it should be upgraded then they reply there is error with technical availability. So now only offer for JumboPack or WEBE which is totally useless to me. This is real bad and totally feel like being cheated. What supposed to be there from February till now has been the same old not upgraded Unifi. same shit. Unifi my ass... if there is an alternative where i stay i would have jumped. |
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joe_kopitiam
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Oct 4 2017, 02:13 PM
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Getting Started
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QUOTE(dragon528 @ Oct 4 2017, 11:38 AM) i needed more juice so i got a tp-link router instead. |
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zarchrykl
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Oct 4 2017, 02:16 PM
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Getting Started
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Just got mine 30 to50
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csneo
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Oct 4 2017, 02:17 PM
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QUOTE(ashleemak @ Oct 4 2017, 11:25 AM) I got an email stating that the speed has been upgraded and ask me to restart the modem to enjoy. If i don't enjoy how? they will downgrade for you, or suggest u pay more for better package |
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zarchrykl
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Oct 4 2017, 02:18 PM
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Getting Started
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QUOTE(joe_kopitiam @ Sep 13 2017, 11:45 AM) any seri putra/bukit mahkota peeps got their upgrade yet? Just last week |
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quikstep
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Oct 4 2017, 02:19 PM
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Wait until budget 2018 la
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shinchan^^
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Oct 4 2017, 02:27 PM
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how to check status?
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aliesterfiend
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Oct 4 2017, 02:30 PM
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QUOTE(Deznom @ Oct 4 2017, 10:56 AM) hmm.. mine finally got upgraded from 30 to 50mbps... area: puchong.. Puchong where? Dis you get the call before upgrade? Need to change modem/router? |
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TheEvilMan
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Oct 4 2017, 02:37 PM
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aku prolek and kompen bulan lepas, bulan ni teros dapat  |
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kurtkob78
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Oct 4 2017, 02:56 PM
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unifi lite boleh free upgrade juga ke
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Deznom
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Oct 4 2017, 02:58 PM
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QUOTE(aliesterfiend @ Oct 4 2017, 02:30 PM) Puchong where? Dis you get the call before upgrade? Need to change modem/router? Taman Putra Prima there... they didnt call.. but sent an sms.. No change modem/router.. just restart.. |
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hannchua
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Oct 4 2017, 05:48 PM
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Getting Started
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Went to TM Point in July and the staff went to search my unifi account in their database. It showed that my upgrade would be scheduled in September 2017. I thought there was hope, just worried that it would be 30 September instead of 1 September. Guess what? 4 October still no upgrade HAHAHAHA and you should be receiving an sms regarding the upgrade 1 week prior to it. Will blindly upgrade to 500mbps as soon as Time Fibre reaches here.
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