Dear Joe,

Thank you for contacting TM.

Referring to the e-mail dated 11th July 2017 on the query.

Upon checking in the system, we found that your Unifi Free Upgrade will be starting from September 2017.

However, kindly be informed that the UniFi Free Upgrade process will start by phases. Hence, it also depends on service limitations include system and technical readiness.

However, customers will be informed via E-mail, SMS or telephone once the modification has been successfully activated.

We hope we were able to help you with your concern. We look forward to serve you better.

For further enquiries or feedback, chat with us at https://mytm.tm.com.my for fast and reliable online assistance. Alternatively, you may tweet us at @TMConnects, leave your comments at our Facebook, Everyone Connects or enjoy self-service assistance through TM Self Help website at www.tm.com.my.


Regards,

joe

you are not alone

I sent several complaints already and I got different reply but somehow similar

However, our timeframe for upgrading process will started on
February 2017 until July 2017 and for you account our expectation month is June 2017.

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Based in the system, we found that the upgrade for your account will take place in October 2017.

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Kindly be informed , execution will be done by phases and subject to system and network readiness.
real shit lah this TM

Hi bro, when you get the upgrade, do they send technician over to fix it or they just change the speed for you?

you use tm router?