Has been on HIP since I bought my Jazz 3 years ago.
My experience, it depends. In 3 years I call 2 times for their service, one near Banting, another one near R&R Pagoh.
At Banting, my car cannot start, so I call HIP to send help. Within 30 minutes, they send a tow truck, and I told the technician that come that my battery probably dead, so he jump start the car, then I drove the car to nearest 3M Honda Service center for check up. Turns out my cabin light was continuously on although the switch at door position, causing it to exhaust the battery. So, Honda techie ask me to claim for warranty and replace the cabin light.
At R&R Pagoh, its a bit different. Again, my car cannot start. This one I sure is because of dead battery. So I call HIP, and they said the help will come in half an hour. half an hour past, to 1 hour. After 2 hours I call HIP again. They said all their technician is busy. The HIP give me the direct mobile number to their technician. I call them, no answer.
After 3 hours stranded, waiting, one Plus Ronda truck park in front of my car and ask me if Im the car owner. The HIP technician call Plus Ronda to jump start my car LOL. So they jump start the car, and I drove all the way back home directly to workshop to change battery. Zzzz...
Battery is probably one of the most important component in your car. Best to get it check from time to time. Otherwise, perhaps you should invest in a battery charger / reconditioning.