I long time no go IKEA eat meatballs

Sigh. 2 years perhaps

This post has been edited by hirano: Jan 10 2017, 11:19 PM

I used to go to IKEA Damansara to buy stuff , since IKEA Cheras open for business i have been going there , its nearer to my house . I bought a few furniture which requires delivery and assembly . So i paid for the items ,then paid for the delivery charges and also assembly charges . Delivery date was a few days later , the delivery guy came on the day as agreed . One of the item i bought was the blinds for windows . Which required some drilling , the guys who came didnt bring a drill , they told me there will be extra charges for drilling despite me paying for assembly . They told me they will come back in a few days time to do the drilling , i said no, i offered them my drill for them to use , the guy had the tenacity to tell me i will still need to pay the drilling charges despite them not bringing their drill . I told the guy , fine , i will pay for the drilling charges but i will charge him for rental for using my drill . Which then he kept his mouth shut and did the drilling , fixed the blinds and left without asking me to pay for the drilling . This is how competent they are .

The problem is not just the delivery. IKEA products usually require installation so that's why people usually prefer to just pay the premium for delivery + installation.

If i wanna buy something from ikea, i go there buy and pick up myself. Honestly when i bought my furnitures and home appliances from Lazada, and all off them no problem in delivery, all within stipulated delivery time.

Also most furniture is pretty expensive from ikea imo.

why not make noise to their ikea hq ?

Enuf said about IKEA's bad service, next time buy at kedai perabut much much safer. Go to IKEA get idea and convert the idea at kedai perabut.

only bought once from ikea, the damansara branch

delivery was prompt, the ah neh neh assembler also very pro

So IKEA @ the curve service is better than IKEA cheras I presume?

Yeah considering that they have good products, the delivery and services are plain worthless. The good experience ends as soon as you checkout your items (after they got your money). They are no difference than (or worst than) a typical ah beng company. Even TM and TNB are better than them.


I thought Yamato was good, but holy cow... Their services just totally reverse the impression I have over an Japanese company. A Japanese company that refused to attend to their company? You don't see it everyday. They should be called out big time.

Sorry to hear that, you and me and many other people I am sure.

I was about to snap multiple times, but my mama told me to be patient with people and services in Malaysia...

Hence this thread to warn people.

Tell me how and I will gladly do it. I googled that Ikea is very federated in their contacts (by country), if you have an email let me know.

Ever wonder why? They are run by different store managers:




MR PATHALINGAM, what are you thinking!!??? Are you even aware of the problems????

R u Malaysian?

LOL of course I am, the mama thing is just a metaphor...

Hows the progress of the tribunal then?

Any extra compensation?

Considering that they DID deliver the items in the end - despite all the long delays and wikie hookie and pushing around - I was told I don't have a case here.

I can't go after them for the 'time loss', wasted leaves, and 'emotional pain' they caused through a tribunal, though I think I still can do it via legal but that's a bigger effort down the road. Hence creating this thread to warn people.

I suggest those who haven't got their items to lodge a case asap, they might still get entertained. I know some waited up to a month without any update. You dont call them, they don't call you.

I think malaysians should learn how to diy.

Learn something useful that can help you and your family during zombie attack or apocalypse.

And invest in some tools.

Basic plumbing with wrench. A set of screw drivers and hammer. Basically those stuff learned in kemahiran hidup.

No offense. this post is not for you entirely.

Never order delivery from ikea cheras, they use 3rd party delivery called yamato, really mess up,you complaint also they dont care, take their own sweet time to deliver.

If use delivery from ikea damasara would be better than cheras branch ?

Because they are using outsource company to do delivery. Deliver and assembly will be totaly different ppl. need deliver better go Damansara.