has anyone encountered error when getting OTP? at payment verification stage the OTP message pop-up doesn't have a text box to input the OTP and just says something like "Authentication Error" without explaining the issue properly.

contacted CS but seems like they don't know what the issue is and will need a few days to investigate. tried with bigpay, tng, shopee, all failed with the same error.

visa card activated or not?

if yes, already set visa card pin or not?

whoops, too little context from me. been using kiple visa since launch, only had this OTP error over the last week. just wondering if it is a widespread issue or just isolated to me.

card frozen?

i remember last time i gotten "Authentication Error" was because card frozen and i forgotten about it

ok weird. visa card tab is empty, looks like my issue. guess need to wait for CS to figure out what's wrong with my acc.

yah wait for cs to fix. only they can check and resolve it.

Issue resolved - the app somehow froze the card on the backend. i couldn't even access the Visa card page in the app during this period, so the CS unfroze from their side.

guy , if want to close kipple accoiunt --- >

need to call kiple ?

or just finish the balance inside and auto close ? Thank youu

Account > Settings > Delete Account (just a request, not actual termination)

I guess CS will call you to confirm. balance should be refunded back to you. aak them this question when they call you lo.

my phone still old android .

no longer can access KIPLE.

you should've mentioned this earlier, right?

then last resort is calling CS.


no provider will attempt to auto-close, especially the acct already active, cuz they need confirmation/verification/consent with the user first.

WHAT IF provider auto-closed your account, then you said you still need to use it? then you cry foul and complaint to BNM that provider closed your account without consent?

I can no longer reload to tngo. 50, 100, 200 do not work. Happened since before CNY. Am I the only one?

1. try remove the card, if saved in TNG ewallet

2. try reload after 9am.

your claim of "does not work" and ""since before cny"..... what time you attempted to reload them?

Me too. Tried many times and all failed.
Last month was still okay.

Reload Shopeepay with Kiple Pay is okay.
Reload TnG ewallet with Kiple Pay is fail.

This post has been edited by CoffeeDude: Feb 12 2025, 09:50 AM

dont forget, tng side could also be doing something hankypanky

Yup that's what I think is happening.

Morning. Night. Can't recall. Maybe like what you guys have been saying... It's tngo...

I tried myself yesterday. fail all the way.

escalated to their cs to see if tng is blocking kiple visa or not.

any update?

Donno
never bother to use kiple anyway