QUOTE(lifekiat @ Jun 30 2021, 12:57 PM)
Want to ask you all, any one experience this before?
Place E-FD via maybank2u, fund from Public bank.
Money deducted from public bank, but not reflected in maybank.
and the money gone....called maybank, they just push the balll to public bank.... since is FPX, public cant do anything....
anyone know any fastest way to get back the money?
money not gone. there is a trail of fund movement between pbb (sender) <-> fpx/paynet <-> mbb (receiver)
also, money goes thru FPX, which is a fund transfer platform managed by PayNet. they do the fund "routing".
usually fund reflect is slow due to FPX platform delay, so both parties (mbb and pbb) didnt get updates.
so, the transfer is in "limbo"
this issue not just related to efd. any services that uses FPX will face this.
occasionally FPX will have backlogs/slow processing due to traffic (eg payday, month end, ecommerce sales, etc)
FPX has auto-retry mechanism. if it failed, both sender and receiving party will be notified of success or failure.
unfortunately, u gotta wait for the status by mbb or pbb.