if u ping those sites that hav local servers, of coz la.
if US & Europe site, ping is no good.
for on9 gaming, other region servers, ping is also just so so on a good day.

Modem is not the issue.

You go and look around broadband forum section, you'll realize that stock router really dated with all sorts of limitation.

Average 20Mbps is still under utilize of your Unifi30. A better router could give you a stable 30Mbps.
2 friends of mine keep complaining Unifi sucks, lag, unstable wifi, tipu etc.... Once I brought them to Digital Mall to buy a better router, there have not been a single dissatisfaction voice then.

Can I call TM and ask them to change my router?

Don't think they will entertain me unless I can't access to the
internet.

It will still be the same even they changed you another one.

Router that TM provided is just not good enough.

i still waiting for them to reach where i am ;;

ok...streamyx is using copper, unifi is using fiber optic
in terms of web browing, the ping is just a few MS difference...so u might not feel it
but for download
moving from 4Mbps(400KBPS) to 30Mbps(3MBPS)....the number speaks for itself

the fibre ping should way lower than copper

im not sure why malaysia fibre ping is almost the same as copper

I just called TMNet "100", here is the answer I get:
1) VIP 10, VIP 20 is not being offered anymore. Those purchasing VIP10 paid RM199.00 (if subscribe at non promotion period) will be upgraded to 30 Mbps later while the VIP20 subscriber will be upgraded to 50Mbps.

2) Current Mpbs 30 subscriber (like me, paying RM179.00, a promotional upgrade since Oct 2015) will be upgraded to 50 Mbps too later.

I am happy with 30 Mbps, and wish to "downgrade" to VIP10 (hope to pay cheaper), sorry, no such option anymore, TMNut said!

So, die die, have to pay RM179.00 with 50 Mbps later, which I don't need so fast, 30 is super good alredy. That's Msia, consumer kena squeezed left right centre.

I was with vip5 tyen upgraded i think free to 30m, so how? Do i need to rrgister again or auto ipgrade??

the fibre ping should way lower than copper

im not sure why malaysia fibre ping is almost the same as copper

I'm using Asus RT-AC68U. Asus routers are quite solid, but price is slightly on the high side.

If you're on a budget, TP-Link Archer C20 is a good option. (RM150~RM200)

You'll need your Unifi password with you when u set up the router. It's written in your service invoice. If you've lost it, then you can call Unifi to check.

I'm using Asus RT-AC68U. Asus routers are quite solid, but price is slightly on the high side.

If you're on a budget, TP-Link Archer C20 is a good option. (RM150~RM200)

You'll need your Unifi password with you when u set up the router. It's written in your service invoice. If you've lost it, then you can call Unifi to check.