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 GrabCar Discussion V2, Info and FAQ

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yhtan
post Feb 17 2017, 04:01 PM

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I'm interest in doing grab, owning Myvi year 2010, wondering is it possible? anything i need to aware of?
yhtan
post Feb 17 2017, 04:32 PM

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QUOTE(hahagang @ Feb 17 2017, 04:28 PM)
Of course

Aware of your

Licences status
Road tax and Insurance status
Saman Status
Your age
Attitude
Customer services
Apps using knowledge

Aware of external
Rider status (Ma pren, rider complain)
Route and location determination
time spend and hour allocation
Weekly pay structure
Promotion to rider
Types of ride available

Seem like they can create a school to teach all these and graduate with a cert......
*
Thanks, i saw this information on the first page.

what is ma pren?
yhtan
post Mar 6 2017, 10:35 AM

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Yesterday morning 10am pick up a rider near Sungei Way, complain Uber estimate RM110 for KLIA trip, opt for Grab instead

Anyway how to define 50% busy area to entitle incentive? i checked Usj map and there is half not covered (Usj 1 till good year court 8,9,10).
yhtan
post Mar 6 2017, 02:23 PM

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QUOTE(achocho @ Mar 6 2017, 12:22 PM)
You have to count manually. But its seems they has widened the busy area coverage. Last two week i calculated manually very carefully initially its just 51.5% but turn up to be 67% on weekly statement
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Applicable for pick up point only?

QUOTE(yusiang @ Mar 6 2017, 01:35 PM)
Grab does provide some buffer when calculating the busy area, it is about ~500m from the busy area border.
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Thanks for the info thumbup.gif
yhtan
post Mar 8 2017, 10:49 AM

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No issue on last week incentive based on my calculation too, but i notice something in the guarantee block

Let say u online 7.18am and offline at 8am, completed 1 trip and entitled MP RM45 incentive, the calculation would be 75% of RM45 (7.15am-8am). They didn't calculate minute by minute, am i right?
yhtan
post Mar 8 2017, 05:44 PM

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QUOTE(AaronFPS @ Mar 8 2017, 02:53 PM)
200+ incentive nia impossible so little wei

how to opt out from grab ambassador and return to pro?
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why wanna give up ambassador? i saw its HP, UP and MP above than Pro
yhtan
post Mar 13 2017, 11:27 AM

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QUOTE(wai1460 @ Mar 13 2017, 10:44 AM)
Guys,

Please help to report FB about the harassment to the car owner.

Close this group as well. Someone try to manipulate.

https://www.facebook.com/UberGrabRegister/
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look like no respond from the follower, anyway nobody cares about it even if u post the car plate no. whistling.gif
yhtan
post Mar 13 2017, 11:30 AM

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QUOTE(telement @ Mar 13 2017, 10:22 AM)
Alot of Flexi drivers are going to get suspended this week. Saw on whatsapp groupchats and on FB.....their AR all less than 30%.
Not sure if Grab is going to go suspend them or not.
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Some rider i met did mention grab having high ignorance despite showing driver nearby, in long run this will tarnish Grab image and driver will affected as well. Which is why there is rationale for Grab to implement such ruling


yhtan
post Mar 14 2017, 09:33 AM

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QUOTE(starex80 @ Mar 13 2017, 11:45 PM)
I as driver possibly know where people don't like grabshare.

I have 2 grabshare fares dated on 8th Mar still not yet top up to me.
Especially the one with promo code.
Call to CS last Friday and the payment team told that the fares has been released out.
I asked here to prove which datetime it top up and until now no response.
Today call CS again and tai chi me to email payment teams again.

grab think the driver is very free keep on follow up on this.

Today alone from what I record got 7 grabshare promo codes, some even with grabpay.
I doubt tomorrow will have how many fares not top up again.

Really dissatisfy to this kind of late top up and hard to track.
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Not only that, even i encounter one passenger enter wrong restaurant name, one in seksyen 9 and another one in glenmarie

Rider enter seksyen 9 address and luckily i confirm again it was the one in glenmarie, luckily i confirm before start driving. Grab wallet deducted based on RM17 fare instead of RM7, drop rider off in glenmarie and has to call in to get back refund RM2 sweat.gif

QUOTE(bcombat @ Mar 14 2017, 12:31 AM)
Grab CS is hopeless.
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I found that their CS is too noisy at the background, can't really listen to what he/she talking doh.gif


yhtan
post Mar 15 2017, 04:42 PM

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QUOTE(techjunkie @ Mar 15 2017, 04:38 PM)
I had a funny experience today.

Called for a ride (short trip). A driver accepted but he is still otw to drop off his passenger. Waited for a while and he arrived with the passenger still inside the car!

Apparently he was passing by the route I was on and he decided to pick me up to save on time and of course fuel cost la.

Haha....wonder if anyone else have had this kind of experience?
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did u order grab share?
yhtan
post Mar 15 2017, 10:23 PM

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new iOS version is available, got message tab at the bottom now
yhtan
post Mar 16 2017, 09:13 AM

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QUOTE(achocho @ Mar 15 2017, 10:49 PM)
Got grabshare request or not?
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not sure about that, but i heard rider complaining grab share in tamil, could be the travelling time too long laugh.gif
yhtan
post Mar 17 2017, 05:10 PM

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QUOTE(bcombat @ Mar 17 2017, 04:01 PM)
grabcar got surge rate to charge customer higher price during peak hours or bad weather time?
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yes, yesterday encounter one normal rate RM12, rider was charge RM36. The time is 6pm+

This post has been edited by yhtan: Mar 17 2017, 05:11 PM
yhtan
post Mar 17 2017, 05:26 PM

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QUOTE(bcombat @ Mar 17 2017, 05:22 PM)
Surge rate not declared in driver apps
*
it will shown in history only

P/S : When ping come in, it will show "HIGH PRICE"

This post has been edited by yhtan: Mar 17 2017, 05:41 PM
yhtan
post Mar 18 2017, 11:54 AM

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QUOTE(Waze_ninja @ Mar 18 2017, 11:25 AM)
One thing is that we do not know why rating is dropped. Found out not all passengers are generous to give 5 stars. We r actually taxi driver. basically many passengers many characters. It's easy our drivers are treated unfair. Uber is much better than this in terms of transparency which u can rate yr passengers. Some passengers memang act atas. Lol
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Yesterday accept a ping after I pass UOA bangsar and going towards maarof around 7pm, the rider called up ask why make a big circle, I replied it was congested all the way towards Jalan travers and it is impossible for me to u-turn. Rider complain she is in hurry and cancel at her own.

Sometimes rider should be considerate based on current traffic situation instead blaming on us.
yhtan
post Mar 18 2017, 11:56 AM

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QUOTE(chianpy @ Mar 17 2017, 08:43 PM)
i'm at Taipan USJ from 12noon. Waited til 1250noon only get a ping near Taipan LRT. What happen yaa? so less ping
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Try move to ss15 area (avoid mosque area) and Sunway/monash. U may get ping from there

yhtan
post Mar 18 2017, 11:24 PM

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QUOTE(starex80 @ Mar 18 2017, 10:04 PM)
save cost smile.gif

Yesterday I encounter a woman from GB.
Otw to klcc, she asked if I am on the way to bukit bintang.
After knowing that I was not, she asked to stop and straight away want opened my car door.
After I park my car aside safely, she just put the money on the seat and go away. sad.gif

When get into the car oledi complain the system say arrive, but the driver not at the pickup point.
The whole journey also not allowing me open music.
*
That's bad, I still prefer pick up from condo or houses which is easier to identify.

Seriously grab has to look into issue of rider cancellation, I faced 4 cancelled trip (out of 10 trip) after I accepted the ping, totally waste my time and petrol driving towards their pick up point

QUOTE(willemng @ Mar 18 2017, 10:31 PM)
hi, i have a myvi 2005 , can i join?
interior maintained in tip top condition. only some minor scratch on front bumper.
*
Your car is not accepted

yhtan
post Mar 19 2017, 09:57 PM

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QUOTE(Waze_ninja @ Mar 19 2017, 01:28 PM)
i dont know you guys noticed or not. The star rating is weird. Monday morning my rating is 4.95. after whole day driving on Monday it increases to 4.96 when i checked on Tuesday morning. Stopped driving on Tuesday. Wednesday morning dropped to 4.95. Friday drove whole day, increased to 4.97 when i checked on Sat early morning then dropped to 4.95 when checked on Sat afternoon. Sat i didnt drive at all. just curious wether grabcar mgmt monitor our star rating instead of passengers. If its unfair to drivers, i rather drive uber.what say you all
*
The rating will not drop if u didn't drive

In fact ignoring ping will reduce CR based on my observation.

Anyway maintain the CR above 4.4 is sufficient to meet Ambassador requirement, so don't worry much about it

This post has been edited by yhtan: Mar 19 2017, 09:58 PM
yhtan
post Mar 20 2017, 10:57 AM

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QUOTE(Alex9892 @ Mar 20 2017, 01:28 AM)
Today from 4.82 SR drop to 4.76 ... Guess at least one or two ridera gave me 1* ... Because today got 3 or 4 riders take their own sweet time to come down or get ready at pickup point , once they get in immediately i told them i wait 15mins here already , next time pls book when u r ready . Knew they will give me poor rating , shit rider ...
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Normally i'll click "I'm here" then wait 5min, if no appear then i call, 10min i'll cancel and call CS say the customer not showing up
yhtan
post Mar 20 2017, 10:02 PM

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QUOTE(Mask13 @ Mar 20 2017, 09:59 PM)
sweaty rider after a futsal game. make the car seat wet with their sweat. didnt notice after drop off next rider after them. cant stay online to pickup. i almost  puke.gif
ya i know. but the car must be clean.. if not clean im not gonna be able to drive without opening the window  rclxub.gif
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i thought drunkard puke inside your car laugh.gif

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