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 GrabCar Discussion V2, Info and FAQ

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AskarPerang
post Dec 6 2016, 10:56 PM

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QUOTE(j4net @ Dec 6 2016, 09:07 PM)
My account got suspended because of the 2 same passenger repeat booking on the same week, i remembered a Iranian women and a chinese uncle

The iranian women pickup from different location but destination same
1. 1 utama to the curve
2. Riana green condo to the curve

Chinese uncle
Both trip also from LRT tmn bahagia to ss3
Another reason is they told that i camping at the place whole day, which i remember a Friday 2 weeks ago, so lucky the whole day trips done from one utama to nearby, the longest destination is DU uptown only, i still remembered that Friday i only ride 48km and earn the 270+ nett. I remembered it because it was the best day for me with GC, all short ride.. best for incentive driver.

But, what's wrong the camping, i don't want to drive like taxi driver, go drive around and get the pax.. if i got banned because of camping in a area, if GC think the incentive is too high, increase the base fare then..

I may not always online here, so ..dont throw me many question.. tq.. see the pic..
*
Thanks for sharing. Very helpful. notworthy.gif
hahagang
post Dec 6 2016, 11:39 PM

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QUOTE(j4net @ Dec 6 2016, 09:07 PM)
My account got suspended because of the 2 same passenger repeat booking on the same week, i remembered a Iranian women and a chinese uncle

The iranian women pickup from different location but destination same
1. 1 utama to the curve
2. Riana green condo to the curve

Chinese uncle
Both trip also from LRT tmn bahagia to ss3
Another reason is they told that i camping at the place whole day, which i remember a Friday 2 weeks ago, so lucky the whole day trips done from one utama to nearby, the longest destination is DU uptown only, i still remembered that Friday i only ride 48km and earn the 270+ nett. I remembered it because it was the best day for me with GC, all short ride.. best for incentive driver.

But, what's wrong the camping, i don't want to drive like taxi driver, go drive around and get the pax.. if i got banned because of camping in a area, if GC think the incentive is too high, increase the base fare then..

I may not always online here, so ..dont throw me many question.. tq.. see the pic..
*
Suspended permanently or 3 days ?

Drivers are at the mercy of grabcar...... as well as riders...

Must burn fuel to drive around if not band
Can not blame at cs, if not band
Must change hunting ground, else deem gaming
Can not accept the same rider

Then drivers voice are not heard......

SupermanLick
post Dec 6 2016, 11:47 PM

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3 days being passed .Grab hitch not activate yet! WT sad.gif

This post has been edited by SupermanLick: Dec 6 2016, 11:53 PM
TSdoraemonkiller
post Dec 6 2016, 11:51 PM

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QUOTE(Jerry&Tommy @ Dec 6 2016, 01:34 PM)
Bro, I'm doing full time.
I checked your post but can't find any info.
Can you pm me the full details?
*
PMed
act one
post Dec 6 2016, 11:56 PM

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QUOTE(trosicky @ Dec 6 2016, 09:47 PM)
What is their exact definition of 'area'? Like PJ, BB? or same building pickup location?
*
Good question....
No one have the answer, not even onsite support.

If u throw question to onsite support personal, they might just simply answer your question or incorrect answer.
This is because they are just front line personal to shut off ur mouth.
Seem like GC have several team inside. Support might not have clean rules and ragulation.
Until now no detail found on their website.

Even simple definition like 'camping'.
act one
post Dec 6 2016, 11:59 PM

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QUOTE(trosicky @ Dec 6 2016, 09:47 PM)
What is their exact definition of 'area'? Like PJ, BB? or same building pickup location?
*
Same area.

Kl area is same area.
1 utama building is same area.
1 utama toilet is same area.
Klang valley is same area.

By the way we stay in same area.....Malaysia.
act one
post Dec 7 2016, 12:05 AM

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QUOTE(j4net @ Dec 6 2016, 09:07 PM)
My account got suspended because of the 2 same passenger repeat booking on the same week, i remembered a Iranian women and a chinese uncle

The iranian women pickup from different location but destination same
1. 1 utama to the curve
2. Riana green condo to the curve

Chinese uncle
Both trip also from LRT tmn bahagia to ss3
Another reason is they told that i camping at the place whole day, which i remember a Friday 2 weeks ago, so lucky the whole day trips done from one utama to nearby, the longest destination is DU uptown only, i still remembered that Friday i only ride 48km and earn the 270+ nett. I remembered it because it was the best day for me with GC, all short ride.. best for incentive driver.

But, what's wrong the camping, i don't want to drive like taxi driver, go drive around and get the pax.. if i got banned because of camping in a area, if GC think the incentive is too high, increase the base fare then..

I may not always online here, so ..dont throw me many question.. tq.. see the pic..
*
Very piss off with their rules..... hidden rules.... does not show in anyway of their system.

Example,
Passanger booking to A place.
Passanger want to drop off easy at B place..... (more shorter distance, which driver are happy)
Passanger drop off then u press drop off and completed the trip....right?

Ops... u break the rules.
You are not allow to drop off passanger before reach the A place which he/she booked.

act one
post Dec 7 2016, 12:08 AM

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QUOTE(j4net @ Dec 6 2016, 09:59 PM)
Core area.. busy area..
*
Premises VS area
They can add anything later.
SupermanLick
post Dec 7 2016, 12:09 AM

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I also recommend to my parents, friends join GrabHitch
My grandpa 's preguot 504 ,Grandma ductson 120 ,neighbors kancil 660 ,ranger ,tata ,opel ,iswara ,bmw e28 ,accout 97...
Let's rude the Kelang Velly rclxms.gif

telement
post Dec 7 2016, 12:13 AM

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QUOTE(act one @ Dec 6 2016, 11:59 PM)
Same area.

Kl area is same area.
1 utama building is same area.
1 utama toilet is same area.
Klang valley is same area.

By the way we stay in same area.....Malaysia.
*
The busy areas la... Subang is one area. Sunway is one area. Cheras is another area. Bangsar, hartamas, PJ, KLIA, Sri Petaling, ampang, kepong, Taman desa, wangsa maju....etc etc. Dont stick to one area.

Wah, luckily I like to change places everyday.... Some riders actually told me this before. They heard from other drivers...

act one
post Dec 7 2016, 12:16 AM

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QUOTE(telement @ Dec 7 2016, 12:13 AM)
The busy areas la... Subang is one area. Sunway is one area. Cheras is another area. Bangsar, hartamas, PJ, KLIA, Sri Petaling, ampang, kepong, Taman desa, wangsa maju....etc etc. Dont stick to one area.

Wah, luckily I like to change places everyday.... Some riders actually told me this before. They heard from other drivers...
*
Just my 2 cent,
Dont think u stick to one busy areas 2 hour 1 day, will get banned.
AskarPerang
post Dec 7 2016, 12:30 AM

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QUOTE(act one @ Dec 7 2016, 12:05 AM)
Very piss off with their rules..... hidden rules.... does not show in anyway of their system.

Example,
Passanger booking to A place.
Passanger want to drop off easy at B place..... (more shorter distance, which driver are happy)
Passanger drop off then u press drop off and completed the trip....right?

Ops... u break the rules.
You are not allow to drop off passanger before reach the A place which he/she booked.
*
This is what i do everyday after finish driving.
I keep record of all problems, every trip. Especially on rider simply input drop off location but actual drop off is far off like maybe 1km away. Plus rider ask to pit stop somewhere first. Those two the common problem daily you will face.
Just call CS end of the day and ask them to remark on those trip. Because the problem lies on the riders, not us and will be unfair that we end up facing the ban.
Keep it short and sharp.


p/s: Another common problem those rider misuse the note section. putting 5 orang, putting lady driver only, putting pick up tomorrow morning, etc. I will accept those ping and call rider to cancel. Don't bother whether they agree or refuse to cancel. This will also be reported but will make sure the CS answer will do something / take action on such rider. I consider this a more serious problem compare to above.



If i end up kena ban, then be it. Already done my part and most problem lies on the riders not us driver.
act one
post Dec 7 2016, 12:48 AM

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QUOTE(AskarPerang @ Dec 7 2016, 12:30 AM)
This is what i do everyday after finish driving.
I keep record of all problems, every trip. Especially on rider simply input drop off location but actual drop off is far off like maybe 1km away. Plus rider ask to pit stop somewhere first. Those two the common problem daily you will face.
Just call CS end of the day and ask them to remark on those trip. Because the problem lies on the riders, not us and will be unfair that we end up facing the ban.
Keep it short and sharp. 
p/s: Another common problem those rider misuse the note section. putting 5 orang, putting lady driver only, putting pick up tomorrow morning, etc. I will accept those ping and call rider to cancel. Don't bother whether they agree or refuse to cancel. This will also be reported but will make sure the CS answer will do something / take action on such rider. I consider this a more serious problem compare to above.
If i end up kena ban, then be it. Already done my part and most problem lies on the riders not us driver.
*
Bro,
You are professional.

Btw, i kena ban 2 time already.
Test their bottom line.

Dont recommend to call them, some say CS might not remark in their system, some are willing.
Better write in.

This post has been edited by act one: Dec 7 2016, 12:50 AM
SUS2feidei
post Dec 7 2016, 12:50 AM

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Anyone using Grabhitch here?

Is it my issue or the system issue, when all the pairing is 20-60km away from my intended destination or starting point one? doh.gif And, yet they claim they found match
TSdoraemonkiller
post Dec 7 2016, 12:51 AM

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QUOTE(act one @ Dec 7 2016, 12:48 AM)
Bro,
You are professional.

Btw, i kena ban 2 time already.
Test their bottom line.

Dont recommend to call them, some say CS might not remark in their system, some are willing.
Better write in.
*
Ban 2 times for gaming?
AskarPerang
post Dec 7 2016, 12:55 AM

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QUOTE(act one @ Dec 7 2016, 12:48 AM)
Bro,
You are professional.

Btw, i kena ban 2 time already.
Test their bottom line.

Dont recommend to call them, some say CS might not remark in their system, some are willing.
Better write in.
*
I will write in if like got something big happen between me and the passenger.
Call and email just in case i got complain before the rider reported.
Yup got such incident and I pledge my case first to Grab.
act one
post Dec 7 2016, 01:00 AM

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QUOTE(doraemonkiller @ Dec 7 2016, 12:51 AM)
Ban 2 times for gaming?
*
Yap.
3 out of the above picture attached.

No point argue with them.
After ask a few question, you can see their respond, dont really know detail but still can asnwer.
Those answer is not logic.
Example,
They said one area.I ask how big?
1 hour at left side the 'area', 1 hour on the right side 'area'. They reply can.
I ask again, how am i going to another area since i stuck for more than 1 hour. They reply offline and drive away. OMG.
Simply answer you, no black and white written. They can say anything and we believe anything they say.

Best is email. Black and white, so later anything can f@#& them.

You can try ask through email.... what is the definition of camping? Just a simple question.
act one
post Dec 7 2016, 01:04 AM

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Under camping,

You should know how their system keep track and calculate.

How big is the area?
How long can wait? Per min, per hour, per day.
If i go a to b, b to c, c to a. Am i consider camping?
If i go a to b, b to a. Am i consider camping?
Etc...
telement
post Dec 7 2016, 01:12 AM

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QUOTE(act one @ Dec 7 2016, 12:16 AM)
Just my 2 cent,
Dont think u stick to one busy areas 2 hour 1 day, will get banned.
*
Hmm...dunno. But I think the big red flag is picking up the same rider. Once that happened, they will probably look into your acct in details.

QUOTE(AskarPerang @ Dec 7 2016, 12:30 AM)
This is what i do everyday after finish driving.
I keep record of all problems, every trip. Especially on rider simply input drop off location but actual drop off is far off like maybe 1km away. Plus rider ask to pit stop somewhere first. Those two the common problem daily you will face.
Just call CS end of the day and ask them to remark on those trip. Because the problem lies on the riders, not us and will be unfair that we end up facing the ban.
Keep it short and sharp. 
p/s: Another common problem those rider misuse the note section. putting 5 orang, putting lady driver only, putting pick up tomorrow morning, etc. I will accept those ping and call rider to cancel. Don't bother whether they agree or refuse to cancel. This will also be reported but will make sure the CS answer will do something / take action on such rider. I consider this a more serious problem compare to above.
If i end up kena ban, then be it. Already done my part and most problem lies on the riders not us driver.
*
Good advice. But all those daily remarks you gave them, do you feel GC takes note and at least try to improve and to educate the riders?

I feel they macam a bit slow to intro the charge waiting here....which they already started in Singapore!

Honestly speaking, waiting for ma pren is the last thing I wanna wait lor... Inside my heart is cancel, cancel, cancel !!


act one
post Dec 7 2016, 01:27 AM

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They have too much driver.
U dont follow their rule, dont drive for GC.
U can see this from the eye of their onsite support.

They have plenty of GC gold driver and part time driver.

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