Im in a Grabcar now. As a driver too, today open my mi d abit to feel how is it like to be a rider.

This driver car is filthy, dirty also this ciggratte smell i feel want to puke anytime.

Lack of communication like simple usage of chat template message (ill be there in few minutes).

Usage of phone apps (grabcar app and waze) without phone holder. He put the phone on the lab, on corners often swerve into another lane. And got few horns from other drivers. Car also didnt lock

Omaigod. This is only half from the destination.

I hope Grabbers here dont do this.

This is my terrible first ride as a Grabcar rider for me

Additional info: this is a rm20+ ride

4 stars and half

I think he just started from theway he asked me some noob question

I am sitting at the back. I thought i can take a nap for a while but this guy scares me so much

My car will auto lock when I move and press break pedal.
You car wont?

You are lucky that Crap didn't ban you cos this is considered as a form of gaming the system. Once banned for gaming, no chance of driving for Crap for the rest of your life!

I cant remember who said he prefer not to talk with passenger.  So here is my rating by my strategy.  Fyi

[attachmentid=8988559]

Maybe too good service and made 1 person give me lower rate.  Haha

He is gaming because he is not getting 4...why stop at 3 leh 

What the strategy behind now. Give promo and increase HP hour during lunch

Sometimes I saw the grabshare & grabcar fares are equal since the new update in early of July, but for this fares comparison, is this a joke??!   

https://qz.com/1038285/uber-will-make-rider...low-five-stars/
I hope grab considers some of the ideas here, especially the part about any GS related reasons for not rating five stars won't affect driver rating.

What do you guys think of using VW Jetta 2016 for grab driving? The fuel consumption is damn economy though

i am seriusly considering to downgrade to flexi..
any advise?

i mean ratings must still be 4.7 kah?

Haha  laugh die me

Yes, starex80's observation is right. Since grab changed the warning message to "95% blah blah", it seems that the threshold is now 20% instead of 30%. Grab is getting more ridiculous, how can they lower that when there is no policy discouraging the riders(especially those GS & B2B one) from cancelling trip. I think they just want to create excuse to get rid of their excessive 80k drivers.

This morning I accepted 21jobs, 8 cancelled by passenger.  Thats is over 40% already.  Most of it b2b,  1 wrong destination address.  How to control this I dont know.  But still, the drivers kena warning letter. Kanina cibai

yeah grab should enforce some cancellation policy like what they do in SG (cancel more than X times in a day/week then will be charged $Y amount)

Don't trust Grab CS, they just say whatever they feel like saying. I know many drivers whose DAX+PAX>20% but less than 30% still received the 95% SMS.
GRAB: Amaran: XXX XXXXXXX, kami mendapati bahawa jumlah CANCELLATION anda (driver + passenger) untuk minggu lepas (17/07 - 23/07)adalah lebih tinggi berbanding 95% Grabber yang lain. Selain itu, ada juga passenger mengadu anda minta mereka cancel tanpa sebab kukuh. Ini adalah amaran terakhir anda. Sila jangan batalkan tempahan lagi untuk elakkan SUSPENSION pada minggu depan.

They dont have to penalize this kind of riders.  I understand, incentive reduction, removal.of busy areas, less drivers in city.  End up all these riders depend on b2b, they rushing to work, 15-20min is a long wait. 

But, punishing the driver for this kind of cancellation is totally unfair.

This I got last nite, but my account still active.  Called CS they also said no problem with my account.

RM0.00 RM0 GRAB: Salam sejahtera XXXXX , kami telah SUSPEND akaun anda buat sementara waktu kerana kami mendapati bahawa jumlah Cancellation Rate anda (driver + passenger) terlalu tinggi selama dua minggu berturut-turut, dan lebih daripada 3 passenger mengadu anda minta mereka cancel tanpa sebab kukuh . Kami ingin menjemput anda ke sesi Refresher untuk membantu anda memperbaiki situasi ini. Sesi Refresher akan diadakan pada setiap Rabu, Khamis, dan Jumaat di GDC Jaya 1. Terima kasih.
The only solution to reduce rider's cancellation and failed rides is to get more drivers.  Bring back the old incentives.  I fetch one lady to keramat yesterday evening, she said last time so easy to get driver in the morning, and most of the time, the drivers are their neighbours, doing part time.  Now, all those keramat guys gantung kunci liao.  Incentive punya hal la.

In the end, grab is losing.  But they blame the riders for cancellations.  Chaocibye

i need to ask.

my account was inactive since on Tuesday. And re-active today after they request me for copy of my licence and car covernote. Today afternoon i notice my account has been active but wallet cash credit balance is all gone. Is it if everytime account inactive and re-active back the balance will be gone? I have RM18.00 in my cash wallet but now is zero.

Should i able to get back my money RM18.00?

wallet cash balance money gone. but credit balance still have in my account. should i complaint to SC

Latest news !!!

Grab and Uber are LEGAL now in Malaysia.

But need a business License.

Waiting for more details now.

http://www.thestar.com.my/news/nation/2017...al-in-malaysia/

Expecting lesser part timer drivers after this.
Uber/Grab losing.
Passengers losing as well. Longer wait. Less driver = surge = higher fare.
Teksi is the one winning end of the day. Yay!!!


This is even going to hurt them more, expecting more driver hang key because of high compliance cost and time wasted on those license application and renewal.

I think I have to gantung kunci liao.  Attended the refresher class for high cancellation.  180 drivers were there, no joke.  Some drivers have really high cancellation like 40%.  Some of us like me, below 10% also kena.  We were in total darkness.  The joke part is the trainers were not even aware that we got the message.on DAX and PAX.  They are also not sure how this works.  But they said they will only count DAX.  Some drivers Cr 5% also kena.

And then after the class, I got a message from grab saying my account is suspended for 5 days due to rude behavior.  My DR went up to 4.93.  Rude what?  Called CS none of them can tell where was wrong.  Randomly suspending drivers. I easily deliver over 200 trips per week, maintain a rating well above 4.8, if 1 rider complaint about me being rude because I cannot make a detour or because 1 rider complaint because I cannot wait for him and cancelled the trip, then grab is a not a company to be associated with.  They call us partners but they dont listen to their partners.  You do 1000 good, nobody remembers but when you are accused to do 1 bad, nobody forgets.

I guess it's time to find something else to do.  Same goes to all other drivers here.

Yes, I know I'm fucking good at playing incentive.  I know that grab will not be able to sustain if they have 5000 drivers like me.  I knew this from the very beginning.  Things were never like this before.  If they cannot afford to pay incentives, in the first place, dont offer a platform to work on.  Don't give guarantee just to attract drivers.  Perhaps this is how grab game the drivers.  They know that they cant make money from drivers like me.  The smart drivers, they want to kick out.  I guess those who stay are the stupid one. LOL, no offense ya to the drivers here.  But this is how things work in Malaysia.  Siapa yang bodoh, naik tinggi tinggi.  Yang pandai2 dapat straight As in SPM, can't even get a seat in local uni.

Perhaps we can catch up for a beer or at least a cup of tea?  If it is beer, it will be on me.  We can plan.

Visit twice the office.
Customer service / staff onsite is just staff to entertain all driver.
The real one who ban u, u and u is hiding behind those CS. No way to directly contact to the system.
No driver know how the system work and it change from time to time, without inform driver.
You try to ask question not in their SOP, they just simply answer you.

Its all abt getting a piece of the pie. Gov wants licensing fees and and and....... income tax!!!

Most ppl drive part time coz they have to, not because they wan to. Economy is so bad that those earning 6k and above frm day job also do part time uber/grab. This wouldn't have been a problem say 3-5yrs ago. Sigh..

Cant wait for next election. Probably sept this year. Gonna be my first voting experience. Im quite an oldie, missed two voting opportunities before. We will wait n see.

It is their tactics to reduce drivers incentives, or suspend those high incentives drivers
Flexi still doing fine because we contribute 20% to them.

Very simple for Grab, once incentive drivers are gone,
there will be more short trip for fare drivers, but fare driver will ignore those.
Next step will be increase AR requirement from 30 to 40%