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 GrabCar Discussion V2, Info and FAQ

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yhtan
post Jun 10 2017, 01:13 PM

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Just becareful with cancellation trip, is not included in AR calculation anymore, got one person in fb group notify about it.


yhtan
post Jun 10 2017, 07:28 PM

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QUOTE(willemng @ Jun 10 2017, 07:20 PM)
Anyone went to townhall? Any updates?
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U can watch the video at grab driver Malaysia association Facebook page
yhtan
post Jun 11 2017, 01:48 PM

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It is a positive sign that Grab willing to attend this town hall and receive constructive criticism of certain issue. But certain issue still not properly address.

Keep talking about statistic but do they know this statistic is create by us. Some of it is hidden is because we control it.



yhtan
post Jun 12 2017, 05:03 PM

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QUOTE(monkeyboy @ Jun 12 2017, 03:24 PM)
Depends on which area u play.  I'm lucky to be where I am.  I only do HP and above, but limited to 9pm.  200 trips a week is peanut, unless I travel for work or holiday.  Ever since I started grabbing in Sept 2016, my incentive has always been more than fare collected.  Last week net around RM2,300 (RM1000 + RM1,300).  Even when they remove the busy area requirement, I am still still doing 100% busy area.  I don't run away from traffic.  Where the traffic is, that's where the demand is.

No doubt these days, easier to achieve AR of 85% compared to previously 90% but those were the days when incentives was high.[attachmentid=8892135]
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Are u doing part time?

Nowadays my incentive is lesser than fare collected, incentive to fare is about 30-40% : 60-70%
yhtan
post Jun 12 2017, 10:30 PM

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QUOTE(monkeyboy @ Jun 12 2017, 05:10 PM)
Part time.
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U still can drive in the morning before work and evening after work thumbup.gif

Look at your earning, one week must be driving at least 70-80 hrs. Morning time i rather enter office early rather than being late.

QUOTE(bcombat @ Jun 12 2017, 07:47 PM)
..
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Grab love to inform last minute whistling.gif

QUOTE(mac17 @ Jun 12 2017, 09:44 PM)
RM0.00 Grab: Selamat bercuti, Grabber! Promo SUREGRAB (RM 6 x 10 perjalanan, kecuali 6AM-9AM & 5PM-8PM) dilanjutkan sehingga 19 Jun! Datang online untuk menikmati faedah dari permintaan tinggi ini. Top-up akan dimasukkan ke dalam cash wallet anda pada hari bekerja seterusnya. Selamat memandu!
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TBH without these promo code, full timer driving 9AM - 4PM will be starving

QUOTE(even_steven @ Jun 12 2017, 10:23 PM)
My promo since saturday tarak masuk lagi. Somemore today rasa macam buat charity. 9 trips for RM19... apa la nasib...
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Promo code will enter wallet by tuesday
yhtan
post Jun 12 2017, 11:05 PM

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QUOTE(monkeyboy @ Jun 12 2017, 10:47 PM)
Last week i did 68 hours.  More power than fleet driver.  But before incentive was slashed, I only needed 60hours to earn the same, sometimes earn even more.
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Wow, morning 3 hrs and evening 3-4 hrs, weekend easily 12 hrs+

Wondering what job can provide u ample of time to hit that incentive
yhtan
post Jun 13 2017, 09:12 AM

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QUOTE(hahagang @ Jun 12 2017, 11:55 PM)
http://www.orientaldaily.com.my/index.php/s/200298

This is going to fuel the parliament to past the ruling....

Once implement... lot ppl going to quit...

Why these ppl just can't behave....
But then again, in this holy month.... Is she allowed to allowed to get drunk ?

Lesson... Even there is ride hailing, drunken rider shouldn't take these at mid night, better trouble parents, friends or some one you knew he or she is doing either platform... Now days driver is among us....
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All these cases happen on midnight, where drunkard going back home.

Let the police do their investigation, after all a lot of ppl condemn Grab and Uber recently but still using it innocent.gif

QUOTE(AskarPerang @ Jun 13 2017, 12:30 AM)
Job where you are the boss?
Sales agent / insurance person? Sure many times on the road "meeting client".
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No wonder, sales can late in office and snake out earlier. I still think full time job must put in priority.
yhtan
post Jun 13 2017, 10:53 AM

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QUOTE(even_steven @ Jun 13 2017, 10:37 AM)
I've read la... I am just reminiscing my situation.. dah la duit promo tak masuk lagi... then go to drive, 9 trips only to get RM19... i even put at the end apa la nasib.. so hard to understand ka??

Anyway, UIA Gombak have closed their 2nd gate. So any pickup/drop off inside need to go through 3rd gate which is 5km away. Can we complain to Grab and ask them to readjust the rate?
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Actually without Promo code, the demand will be lesser, so count your blessing when there is promo code season.

Inform them, actually Grab routing is based on google map calculation.
yhtan
post Jun 13 2017, 12:58 PM

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QUOTE(even_steven @ Jun 13 2017, 10:55 AM)
Whats the best way to inform them regarding the route? Call CS or email?
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Another way is look at google map, report the issue at google map stating that entrance is blocked or closed.

Google Map will find routing another way because i think Grab quoting price using their map routing

yhtan
post Jun 13 2017, 05:15 PM

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QUOTE(forever1979 @ Jun 13 2017, 04:48 PM)
so promo money will be in together will incentive, which is tomolo ?
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Just now i saw in partially, probably for friday portion
yhtan
post Jun 14 2017, 09:05 AM

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QUOTE(monkeyboy @ Jun 13 2017, 11:32 PM)
I presume u r talking about week May 29th - June 4th, which is totally screwed.  Grab statement to me, AR 82.35%, CR 7.14%.

I remember all my trips cuz I only did like 6-7 hours.  25 jobs offer, accepted 22.  Completed 18 trips, passengers cancelled 3, I cancelled 1.  No matter how you manipulate the numbers u can never get AR 82.35% and CR 7.14%.  On my app, AR 88%, CR 4.5%.

If rider's cancellation and my cancellation are not included, AR supposed to be 18/21 = 85.7%.  If only my cancellation doesnt include, AR = 21/24 = 87.5%.  No.matter how, still.cant get 82.35% & 7.14%

My cancellation is only 1 trip, how can it be 7.14%.  Ini tak.boleh tipu punya!

The system at that time was screwed.  I already emailed for clarification, 4 days, no reply.  Sent another reminder just now.
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That week calculation really freak me out, u have to appeal to get your incentive back

QUOTE(felix812 @ Jun 14 2017, 12:42 AM)
Is grab ambassador can still drive uber? They can track and kick you out from ambassador if drive uber?
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Surrender Uber password, once detected they will kick u out from ambassador only
yhtan
post Jun 14 2017, 10:03 AM

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QUOTE(Zicron @ Jun 14 2017, 09:59 AM)
So, update from grab about my fare amount collected in the apps not tally with their statement email, is because their apps can't capture
[attachmentid=8900303]

Amount shown in apps vs statement
[attachmentid=8900313]
[attachmentid=8900308]
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Promo code = RM0, but in fact the fare could be RM8 but not shown inside the apps

Fare RM8 + Toll RM2 = RM10, the whole RM10 will be included inside the fare in apps but in fact it should be RM8 only

That's why their apps total amount doesn't show accurate fare figure, they just lump it up all together sweat.gif
yhtan
post Jun 14 2017, 11:09 AM

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QUOTE(yusiang @ Jun 14 2017, 11:05 AM)
They really messed up that week, they wrote my AR as 100%, LOL
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Look at the town hall live video where Sean Goh mentioned, there is only 5 person in payment team/finance doing this work sweat.gif


yhtan
post Jun 14 2017, 11:34 AM

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QUOTE(HardCoreX @ Jun 14 2017, 11:33 AM)
I may agree entirely with your point of view on driver rating, but what about the minimum RM5 fare as guaranteed for Flexi scheme?

Why would Grab put it there nett min. fare guarantee as RM0.00 ? Make no sense right !!!
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Reply back the email and fight for your rights, u can see at the bottom of the email.
yhtan
post Jun 14 2017, 12:10 PM

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QUOTE(yusiang @ Jun 14 2017, 11:46 AM)
I did some math and here is the possible figures for you:-

AR=14/17=82.35%
...dont tell me they calculate as 17=18 completed trips - 1 driver cancelled job? 14=18 completed trips - 1 driver cancelled job - 3 ignored pings?? which would be completely wrong, it should be using the total pings minus rider-cancelled jobs(25-3=22) instead of completed trips(18).

CR=1/14=7.14%
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Correct, this is the exact calculation by Grab Finance team, cancelled trip is not included

I understand driver cancellation but rider cancellation is not included sound way too absurd.
yhtan
post Jun 14 2017, 12:17 PM

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QUOTE(Mr.MakanGaji @ Jun 14 2017, 11:54 AM)
I think their Finance team using manual calculation or formular template.

which mean, the weekly changes in incentives, their finance staff cannot cope with it and always do wrong with their senior also blur blur.

I heard GRAB HQ finance have high staff turnover when i go for HQ queries for smtg.
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Imagine u working inside, have to handle promo code, incentive calculation, whatever goes wrong blame u

yhtan
post Jun 14 2017, 02:21 PM

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QUOTE(monkeyboy @ Jun 14 2017, 02:07 PM)
This method is no way logical.  I completed 18 trips, how is it possible AR = 14/17?

It is more logical to count AR = 18/19.  Where by 19 is the number of accepted trips.  But, this can't be AR anymore.  This is the ratio of completed trips/accepted trips.  Which is the reverse of cancellation rating.
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One forumer here kena CR because rider click "Driver asked to cancel" and this included into his CR rating doh.gif

Not only u kena like this, one member in facebook group also kena like this

https://www.grab.com/sg/blog/driver/taxi/acceptance-rate-ar/


yhtan
post Jun 14 2017, 03:45 PM

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QUOTE(monkeyboy @ Jun 14 2017, 03:34 PM)
I think grab is running out of capital.  Imagine if there is only 1000 drivers like me around, collect gross fare rm1,200/week.  Get inventive RM1,300 net.  Everyweek they have to pay RM1.3m.  Very hard to sustain.

And for them to get that 1.3m, they need hardcore fare drivers to collect RM6.5m/week!  Say 1 hardcore drivers can collect RM3000/week, grab needs 2,200 drivers like this.
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U count it wrong, if gross fare 1,200, net would be RM960, plus net incentive RM1,040. They only subsidize u RM800 (1,040 - 240)
yhtan
post Jun 14 2017, 05:43 PM

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QUOTE(h0shii @ Jun 14 2017, 05:37 PM)
My driver app crashed, and couldnt be redownloaded, I am using iPhone 7 is this a suspension from grab?
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QUOTE(Kakakobis @ Jun 14 2017, 05:39 PM)
All iphone user can't open the driver apps. Not suspension lol
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Mine couldn't open, keep crash, update also cannot doh.gif
yhtan
post Jun 14 2017, 06:22 PM

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QUOTE(yusiang @ Jun 14 2017, 06:14 PM)
I think their iOS cert expired at 2017-06-14 04:30:33pm. My iphone is jailbroken so it doesn't check cert expiry so everything is running fine.
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Really doh.gif doh.gif doh.gif

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