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 GrabCar Discussion V2, Info and FAQ

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yhtan
post May 31 2017, 12:44 PM

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QUOTE(Mr.MakanGaji @ May 31 2017, 12:34 PM)
Last time free for Ambassador, just go collect at Petronas station...

Now seem like as long as you qualify as platinum driver, you will get the cards and 5x.

But smtg playing in my mind, they mention will evaluate your qualification each month.

So your 5x card will be deactivate(if not qualify) and activate back(if qualify) every month?

They sure spend effort on this, so troublesome.
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If Gold member couldn't get the 5x points, this card going to hide inside drawer and i'm switching back to Petron

QUOTE(akagidemon @ May 31 2017, 12:42 PM)
this week really slow week la for part timer...

i want to get rm100 also difficult...

yesterday only get rm54...
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Which area and what time u normally drive?
yhtan
post May 31 2017, 02:12 PM

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QUOTE(akagidemon @ May 31 2017, 02:03 PM)
Ampang, klcc, pj area..

well last saturday and sunday i started at 730pm...

maybe too late already..
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Ampang 7.30pm expect not much demand sweat.gif

KLCC PJ Bangsar can have chance to get job
yhtan
post May 31 2017, 09:05 PM

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QUOTE(willemng @ May 31 2017, 08:21 PM)
6km trip 20mins suck my blood trip

When they are on board. Bloody hell they eventually booked another driver and dont want to cancel by saying no data
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RM3 trip with that distance? Report to grab pls
yhtan
post Jun 1 2017, 10:38 AM

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QUOTE(Mr.MakanGaji @ Jun 1 2017, 08:50 AM)
I also calculated 150+ but only get 120+...

I think due to last week there are few days server down and keep DC...pick up and drop off keep show "Not Connected"...

Due to this, online time manipulated and they pay less?

Plus lowered Hourly Guranttee.... GG
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Go raise this issue in townhall, their server is so unrealiable and often down nowadays

QUOTE(-TcT- @ Jun 1 2017, 10:27 AM)
Hi, newbie here. How long does it take for payment can be made after i transfer from my Grab Wallet cash balance to my Public Bank account?
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normally 2-3 working days
yhtan
post Jun 1 2017, 12:43 PM

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QUOTE(Jitty @ Jun 1 2017, 11:37 AM)
haha, i quite sure that my online time is usually 60/60 or 59/60.
For last week, i do about 28 hours block. ( 1,680 minutes)

Probably they will use the excuse of " oh.. sorry, our system down, so you did not online for 1,500 minutes as our system is down for 1,500 minutes, and you just online for 180 minutes" Some lame ass excuses.

I had been doing grab for about 1yr ++ already, everyweek the incentive payout is just difference by RM10-RM50 based on my manual calculation.

But last week differ by about Rm4xx. This is too much. Just too much GRAB!
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Their incentive calculation is totally mystery to be frank, i only drive MP slot for the whole week during friday 6-7pm and i couldn't match the figure against Grab statement, the difference is about 10-50 cent no matter how i adjust the time online doh.gif

I suspect they are doing it manually by their staff, just look at their delay in payment every time there is public holiday fall on monday.

Recently they screwed up the calculation fare, one person post up in facebook showing RM4 for 10km distance laugh.gif
yhtan
post Jun 1 2017, 06:18 PM

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QUOTE(AyamDriver @ Jun 1 2017, 02:08 PM)
It's not a problem, it's just grab employee manually edit your rating.
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Probably they boh song u complain thru email or call, then they minus 0.01 rating from u. Just my wild guess whistling.gif

Anyway after the Uber rob case, SPAD want Uber/Grab to filter driver below 4.0 rating, 4.0-4.5 in warning. So Grab has to be transparent in rating in future whistling.gif

QUOTE(mz2020 @ Jun 1 2017, 06:12 PM)
Does grab bike works ?
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Here no grab bike, government ban
yhtan
post Jun 1 2017, 10:35 PM

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QUOTE(Jitty @ Jun 1 2017, 10:27 PM)
Yea, I did have a screenshot of 6.1 %
Don't know whether issit useful to claim back my incentive from grab.
[attachmentid=8865870]
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wish u good luck, seem like u not the only one

https://www.facebook.com/groups/16950704607...59476990955217/

This one even worse, 100-200 incentive every week then suspended with a shady reason. sweat.gif

This post has been edited by yhtan: Jun 1 2017, 10:35 PM
yhtan
post Jun 2 2017, 01:54 PM

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They revise this probably a lot driver not driving based on historical data on 6-8pm and customer keep complain of shortage

Good job grab, my car was sent to service and decide to hang they key
yhtan
post Jun 2 2017, 10:15 PM

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QUOTE(forever1979 @ Jun 2 2017, 09:06 PM)
seldom drive evening time
since today free, try to drive and got jobs received at 5pm block, grabshare, rider 1 from Sunway to Sg Way, rider 2 from sunway to Mid Valley, the 2nd rider once go into the car, ask me, why Sg. Way and Mid Valley got near meh ? i think my rating with drop....

these 2 jobs I started from 5pm to 645pm, Federal Highway to mid valley jam like hell,
before reaching Mid Valley, i already off my app and say bye bye to Grab.
my personally view that current MP incentive with the jam situation (in most places) is not worth it..
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Cheap but come in price, that is why they should suffer. But from Sg Way i remember there is a way cut through NPE and takes shorter time, go until KL Eco City and then turn into the flat, from there can drive to midvalley which save up at least 30min.

I always tell grabshare rider, u not happy go complain to Grab, since customer always right and driver have no say. Nowadays i tend to reject grabshare job unless it is really near, because u don't know what shit come up next and have to explain to them in soft manner even though they are in anger mode.

Surprisingly until 8pm i still can use the Promo code, just found out it is 60,000 promo code per day until 7th June.
yhtan
post Jun 2 2017, 10:32 PM

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QUOTE(bcombat @ Jun 2 2017, 10:26 PM)
the road beside the flat still under construction one?
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The road is accessible, except for highway from KL Eco City to Federal Highway (Towards KL).

NPE after tunnel keep left, traffic light turn right, go make a turn into mosque then drive thru the abdullah hukum flat.
yhtan
post Jun 3 2017, 11:32 AM

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Just pump Petronas just now, didn't see any 5x points at the bottom, probably they remove it already since i am Gold member only
yhtan
post Jun 3 2017, 11:05 PM

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QUOTE(Mr.MakanGaji @ Jun 3 2017, 12:16 PM)
Mine removed since a day before Allstars launch. you can see my previous post.  cry.gif
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QUOTE(AaronFPS @ Jun 3 2017, 02:56 PM)
so you only get like 30litres = 30 points?
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It didn't show at the bottom of receipt, i assume they are re-organizing it specially for Platinum driver club

QUOTE(Jitty @ Jun 3 2017, 04:04 PM)
Since now the petronas ambassador became useless already, what petrol do you guys pump that give the best benefits in terms of cash back?

I heard petron is the best. Issit true?
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Switch back Petron, currently 2.5%.

QUOTE(AaronFPS @ Jun 3 2017, 10:54 PM)
what happened to the grab ambassador mesra card?

i can't seem to login to it anymore
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I also can't login sweat.gif
yhtan
post Jun 4 2017, 11:33 AM

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QUOTE(Jitty @ Jun 4 2017, 11:02 AM)
Went to grab hq this friday.
The reason why I dropped go grab flexi is because my cr  is 19.50% ( in grab system) while my cr on apps is 6.1%
I asked the officer why, they say it is because the trips that are canceled by passenger and the reason is "cancel request by drivee" will be system categorized as self cancel and will be under driver cr.

The reason why they don't want to directly reflect is to protect the customer safety as they afraid driver would do something to the customer if they know the customer choose this option.

For this week, I had done 90 trips with a total of 14 cancelation from customer.

So, assuming all of my cancelation fall under the reason of " driver request to cancel", my cr according to grab system will be
14/(14+90) = 13.5%

I will need to do additional 37 trips so that my Cr according to grab system will be
14/(14+127) = 9.9%

With only 13 hours before Sunday end, do you guys think I can make it for this week incentives?
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If rider abuse this function, going to be a nightmare for us, end up we have to suck it up and whole week incentive burn.

Imagine that when peak hour, accept the ping and found out it takes 20-30min to pick him up, call rider whether can wait or not, if cannot wait then ask them cancel themself. They click this reason button and we are doom. doh.gif

Customer no show cancellation rate also count on us, this is very dangerous with all the fake booking flying around doh.gif
yhtan
post Jun 4 2017, 07:05 PM

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GREAT NEWS! Starting this Monday (5 June) fare reimbursements for promos will be manually topped up into your cash wallet instead of the credit wallet. Now you can cash out the full promo amount from your cash wallet and receive the money in your bank account by the next business day!
yhtan
post Jun 4 2017, 10:06 PM

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QUOTE(AyamDriver @ Jun 4 2017, 08:15 PM)
Wow good. Lets hope they continue to make things right from this day onward.
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A positive move by Grab but read the keyword

QUOTE
GREAT NEWS! Starting this Monday (5 June) fare reimbursements for promos will be manually topped up into your cash wallet instead of the credit wallet. Now you can cash out the full promo amount from your cash wallet and receive the money in your bank account by the next business day!


It is not automatically enter cash wallet after u completed trip, which mean wait another day or wait until don't know when

They also revert back 8pm slot back to HP

This post has been edited by yhtan: Jun 4 2017, 10:07 PM
yhtan
post Jun 4 2017, 10:33 PM

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QUOTE(ericpires @ Jun 4 2017, 10:31 PM)
But this says it all doesn't it?
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manually top up

Meaning u have to wait 1 working day to reflect into your wallet, then request cash out, wait another 1-2 working days only enter your bank account
yhtan
post Jun 5 2017, 11:02 AM

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QUOTE(kingsora @ Jun 5 2017, 09:14 AM)
Guys,

Just know i ride grab. Fare should be only RM4. But when i arrive driver say its RM5. Is it possible for him to change my fare? Furthermore, ask me to open grab app when arrived and almost he himself tap 5 stars.
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are u using promo code?

Just report to Grab CS by stating the driver behaviour
yhtan
post Jun 5 2017, 07:42 PM

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QUOTE(forever1979 @ Jun 5 2017, 06:48 PM)
having dilemma when i try to drive during 5pm just now

1st trip RM4 to bukit jalil lrt, syok
then camp there and saw plenty of driver standby. fine, i can just wait till 6am  because of the RM25 guarantee

5.55pm job coming in, from bukit jalil to Jalan Duta, RM22, i ignored and offline
6pm online back and 10 minutes job coming in, to Taman Midah, RM15, ignore because jam via MRR2

then i just went back home.

I think most of the drivers are really scarfiy alots and really salute u guys as mostly cant spend time with family... i always struggle and thats why prefer driving morning

even then, some of the trip during this hour really not worth it in view of the jam, these riders are very smart, choose Grab because of the fixed price...
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TBH after the removal of 50% busy area, a lot driver go back to their own sweet spot, u can look at the amount of driver in putrajaya/cyberjaya

While KLCC, Jln Ampang, Bukit Bintang area has lesser car and the surge is kinda high nowadays, peak period can easily hit 50% or more.

QUOTE(starex80 @ Jun 5 2017, 07:09 PM)
this person drive for fun only, around bangsar/brickfield area and 6 hrs earning with RM72 is really low.

Wait till his 100 trip honeymoon over, grabshare nightmare will haunt him laugh.gif
yhtan
post Jun 5 2017, 08:20 PM

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QUOTE(starex80 @ Jun 5 2017, 07:51 PM)
He haven't pickup negro before. Hehe
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Wait my friend, i'm coming down

Where are you my friend, i can't wait so long

My friend can u stop me at Bank/Petrol station a while

My friend can u fetch me back, i'll pay u double

The list continue.......

QUOTE(utusanmeridian @ Jun 5 2017, 08:11 PM)
GrabShare + Promo code! mega nightmare!
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Nowadays if play incentive, GS job sure ding dong come back to u

Ignoring a grabshare job is really pain in ass, have to cover back AR at weekend mega_shok.gif

This post has been edited by yhtan: Jun 5 2017, 08:20 PM
yhtan
post Jun 6 2017, 08:41 PM

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QUOTE(mac17 @ Jun 6 2017, 08:39 PM)
RM0.00 Grab KV: Dear Grabber, we would like to inform you that top up will be delayed to tomorrow (Wednesday). Thank you for your patience and understanding.
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Almost every week delay, might as well ask them change to Wednesday doh.gif

Slashed incentive and yet keep delay

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