QUOTE(carz @ Jan 3 2017, 11:48 AM)
I'm trying to call them..web chat.. Failed..
Facebook.. no reply (since 2 3 days ago)
Call... 7mins.. no CS online -.-"
I wonder if they've start charging if use with USB modem...
Webe Thread V3, talk about Unlimited .
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Jan 3 2017, 12:00 PM
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Senior Member
1,416 posts Joined: Oct 2007 |
QUOTE(carz @ Jan 3 2017, 11:48 AM) I'm trying to call them..web chat.. Failed.. Facebook.. no reply (since 2 3 days ago) Call... 7mins.. no CS online -.-" I wonder if they've start charging if use with USB modem... |
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Jan 3 2017, 12:04 PM
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All Stars
65,264 posts Joined: Jan 2003 |
QUOTE(d3v073d_50uL @ Jan 3 2017, 11:29 AM) 3) You may still use webe 3G/H if your location is not covered by our LTE connection. For USB modem use, it is not suitable for webe mobile plan as the plan only support small screen devices only I asked this question to webe fb (Before i got the sim), and they just replied after i received mine -.-" I asked again, what does it mean by 'support small screen device only'.. they still hasnt' reply.. I use webe on my usb to my pc... I got "Others - RM12.84" on my bill... Can't contact live chat right now.. QUOTE(MakNok @ Jan 3 2017, 11:53 AM) yea.. what is shown in the bill (PDF)?i also got "Others" charges also.. just submit form as online chat all got error when try to login but hor...tracking no problem.. i think webe purposely one..don;t want to get so many headaches people asking //what is others... |
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Jan 3 2017, 12:09 PM
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Junior Member
201 posts Joined: Oct 2010 |
i got 25.68 charge on other.
y everybody got different charge? is it because of illegal tether? |
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Jan 3 2017, 12:10 PM
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All Stars
65,264 posts Joined: Jan 2003 |
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Jan 3 2017, 12:10 PM
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Senior Member
3,251 posts Joined: Nov 2006 From: Kuala Rompin, Pahang |
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Jan 3 2017, 12:13 PM
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All Stars
65,264 posts Joined: Jan 2003 |
QUOTE(Deani_77 @ Jan 3 2017, 12:10 PM) Dunno other user but mine still charge normally as per last month bills. Been we've user since October 2016. Maybe different T&C for new user you are new user from October, for sure dont have 1st month prorated monthly fee in Jan 2017 bill. those got bill shock now because all subscribed in Dec 2016, and proration happened. |
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Jan 3 2017, 12:13 PM
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Junior Member
189 posts Joined: Apr 2009 |
QUOTE(d3v073d_50uL @ Jan 3 2017, 12:00 PM) I'm trying to call them.. Did you use sim card solely on USB or mixture of phone and USB? U used USB tethering software or tmgo dongle?web chat.. Failed.. Facebook.. no reply (since 2 3 days ago) Call... 7mins.. no CS online -.-" I wonder if they've start charging if use with USB modem... |
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Jan 3 2017, 12:13 PM
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All Stars
17,218 posts Joined: Dec 2015 |
"Bill Shock" for new users... too paranoid becoz edy get used to existing telco's billing cycle....
webe "IS" prepaid... |
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Jan 3 2017, 12:16 PM
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Junior Member
5 posts Joined: Jan 2017 |
QUOTE(Deani_77 @ Jan 3 2017, 08:55 AM) Webe rep just called me.Turns out the RM70+ was prorated charge by webe usage starting 20.12.16 till 21.1.2016. The weird thing is after minus the RM106 advance payment I still have to top-up RM10 somemore.. Feels like im being double charged Is the calculation for all first month bill of webe user the similar to my situation? How bout u guys? |
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Jan 3 2017, 12:18 PM
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Junior Member
5 posts Joined: Jan 2017 |
QUOTE(azhar75 @ Jan 3 2017, 12:13 PM) "Bill Shock" for new users... too paranoid becoz edy get used to existing telco's billing cycle.... Lol.. no wonder.. gives me nightmare hahahawebe "IS" prepaid... To sum it up. Using 3g USB dongle modem still safe. Just the 1st month webe bill shock mumbo jumbo scares the shit outa me.. Lol This post has been edited by Ma'at: Jan 3 2017, 12:24 PM Attached thumbnail(s) |
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Jan 3 2017, 12:21 PM
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Junior Member
189 posts Joined: Apr 2009 |
My 1st bill, I get the following bill on 1 jan
(Prorated) : 04/12/2016 - 31/12/2016 (Advance) : 01/01/2017 - 31/01/2017 Why are they charging for advance for Jan 2017? Didn't they already collect an advance payment of rm106 already upon registration? |
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Jan 3 2017, 12:21 PM
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Senior Member
1,524 posts Joined: Apr 2008 |
good time may not last long ...
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Jan 3 2017, 12:22 PM
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All Stars
65,264 posts Joined: Jan 2003 |
QUOTE(Ma'at @ Jan 3 2017, 12:16 PM) Webe rep just called me. if u check the PDF bill, you will see how the proration works.Turns out the RM70+ was prorated charge by webe usage starting 20.12.16 till 21.1.2016. The weird thing is after minus the RM106 advance payment I still have to top-up RM10 somemore.. Feels like im being double charged Is the calculation for all first month bill of webe user the similar to my situation? How bout u guys? 1 line showing (PRORATED), another line showing (ADVANCE) |
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Jan 3 2017, 12:23 PM
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All Stars
65,264 posts Joined: Jan 2003 |
QUOTE(carz @ Jan 3 2017, 12:21 PM) My 1st bill, I get the following bill on 1 jan this is 1 month advance charging.(Prorated) : 04/12/2016 - 31/12/2016 (Advance) : 01/01/2017 - 31/01/2017 Why are they charging for advance for Jan 2017? Didn't they already collect an advance payment of rm106 already upon registration? upfront payment is just payment (pay first). meaning, like prepaid lo, billed first, then use, then pay. |
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Jan 3 2017, 12:24 PM
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Junior Member
189 posts Joined: Apr 2009 |
QUOTE(Ma'at @ Jan 3 2017, 12:16 PM) Webe rep just called me. Look under "details of charges breakdown" on the bill and post it here. Yours is odd, Prorated charged should be to 31st Dec.Turns out the RM70+ was prorated charge by webe usage starting 20.12.16 till 21.1.2016. The weird thing is after minus the RM106 advance payment I still have to top-up RM10 somemore.. Feels like im being double charged Is the calculation for all first month bill of webe user the similar to my situation? How bout u guys? This post has been edited by carz: Jan 3 2017, 12:26 PM |
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Jan 3 2017, 12:28 PM
Show posts by this member only | IPv6 | Post
#2516
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Senior Member
3,918 posts Joined: Nov 2004 |
Lineclear got customer service line? Need to call and check... Doesn't seems can find on website.
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Jan 3 2017, 12:30 PM
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Junior Member
5 posts Joined: Jan 2017 |
QUOTE(carz @ Jan 3 2017, 12:24 PM) Look under "details of charges breakdown" on the bill and post it here. Yours is odd, Prorated charged should be to 31st Dec. Refer to my last edited post. They just wont bother to mention the amount prorated in the bills anymore.. Just put in Others which scared the jives outta USB Modem user like me. LolEdit: yup.. as if i start using starting 1 Dec edy.. This post has been edited by Ma'at: Jan 3 2017, 12:32 PM |
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Jan 3 2017, 12:31 PM
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Junior Member
189 posts Joined: Apr 2009 |
QUOTE(cybpsych @ Jan 3 2017, 12:23 PM) this is 1 month advance charging. Are other telcos, like digi and others doing the same? upfront payment is just payment (pay first). meaning, like prepaid lo, billed first, then use, then pay. This is very wierd. Say many years later when you terminate the line in middle of month, and you forgot you made advance monthly prepayment, you won't remember to ask them to refund half months payment. They will keep quiet and pocket the amount This post has been edited by carz: Jan 3 2017, 12:32 PM |
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Jan 3 2017, 12:38 PM
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Junior Member
189 posts Joined: Apr 2009 |
QUOTE(Ma'at @ Jan 3 2017, 12:30 PM) Refer to my last edited post. They just wont bother to mention the amount prorated in the bills anymore.. Just put in Others which scared the jives outta USB Modem user like me. Lol You have to look at your pdf bill which they emailed to you. I think the self care don't have detailsEdit: yup.. as if i start using starting 1 Dec edy.. |
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Jan 3 2017, 12:41 PM
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All Stars
65,264 posts Joined: Jan 2003 |
QUOTE(carz @ Jan 3 2017, 12:31 PM) Are other telcos, like digi and others doing the same? if terminate mid month, they will refund back last month's advance payment.This is very wierd. Say many years later when you terminate the line in middle of month, and you forgot you made advance monthly prepayment, you won't remember to ask them to refund half months payment. They will keep quiet and pocket the amount QUOTE(carz @ Jan 3 2017, 12:38 PM) You have to look at your pdf bill which they emailed to you. I think the self care don't have details exactly. seems they all refused to look at PDF bill instead self care very confusing. I also got shocked last time. |
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