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 Webe Thread V3, talk about Unlimited .

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d3v073d_50uL
post Jan 3 2017, 12:00 PM

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QUOTE(carz @ Jan 3 2017, 11:48 AM)
Did you ask them what the rm12. 84 is specifically for,  and what's the calculation for that figure?
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I'm trying to call them..
web chat.. Failed..
Facebook.. no reply (since 2 3 days ago)
Call... 7mins.. no CS online -.-"

I wonder if they've start charging if use with USB modem...
cybpsych
post Jan 3 2017, 12:04 PM

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QUOTE(d3v073d_50uL @ Jan 3 2017, 11:29 AM)
3) You may still use webe 3G/H if your location is not covered by our LTE connection. For USB modem use, it is not suitable for webe mobile plan as the plan only support small screen devices only

I asked this question to webe fb (Before i got the sim), and they just replied after i received mine -.-"
I asked again, what does it mean by 'support small screen device only'.. they still hasnt' reply..

I use webe on my usb to my pc...
I got "Others - RM12.84" on my bill...

Can't contact live chat right now..
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QUOTE(MakNok @ Jan 3 2017, 11:53 AM)
yea..
i also got "Others" charges also..
just submit form as online chat all got error when try to login but hor...tracking no problem..

i think webe purposely one..don;t want to get so many headaches people asking //what is others...
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what is shown in the bill (PDF)?
jimmy_grimble
post Jan 3 2017, 12:09 PM

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i got 25.68 charge on other.
y everybody got different charge?
is it because of illegal tether?
cybpsych
post Jan 3 2017, 12:10 PM

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QUOTE(jimmy_grimble @ Jan 3 2017, 12:09 PM)
i got 25.68 charge on other.
y everybody got different charge?
is it because of illegal tether?
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verify your PDF bill, not self care.

i think it is the prorated monthly fee.
Deani_77
post Jan 3 2017, 12:10 PM

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QUOTE(phh9310 @ Jan 3 2017, 09:06 AM)
» Click to show Spoiler - click again to hide... «

read that spoiler  rolleyes.gif  and he/she new user  shocking.gif
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Dunno other user but mine still charge normally as per last month bills. Been we've user since October 2016. Maybe different T&C for new user
cybpsych
post Jan 3 2017, 12:13 PM

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QUOTE(Deani_77 @ Jan 3 2017, 12:10 PM)
Dunno other user but mine still charge normally as per last month bills. Been we've user since October 2016. Maybe different T&C for new user
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you are new user from October, for sure dont have 1st month prorated monthly fee in Jan 2017 bill. biggrin.gif

those got bill shock now because all subscribed in Dec 2016, and proration happened.
carz
post Jan 3 2017, 12:13 PM

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QUOTE(d3v073d_50uL @ Jan 3 2017, 12:00 PM)
I'm trying to call them..
web chat.. Failed..
Facebook.. no reply (since 2 3 days ago)
Call... 7mins.. no CS online -.-"

I wonder if they've start charging if use with USB modem...
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Did you use sim card solely on USB or mixture of phone and USB? U used USB tethering software or tmgo dongle?
azhar75
post Jan 3 2017, 12:13 PM

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"Bill Shock" for new users... too paranoid becoz edy get used to existing telco's billing cycle....

webe "IS" prepaid...
Ma'at
post Jan 3 2017, 12:16 PM

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QUOTE(Deani_77 @ Jan 3 2017, 08:55 AM)
So far my December bills still been charged normally eventhough I user USB modem on my PC.
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Webe rep just called me.

Turns out the RM70+ was prorated charge by webe usage starting 20.12.16 till 21.1.2016. The weird thing is after minus the RM106 advance payment I still have to top-up RM10 somemore.. Feels like im being double charged sad.gif

Is the calculation for all first month bill of webe user the similar to my situation? How bout u guys?
Ma'at
post Jan 3 2017, 12:18 PM

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QUOTE(azhar75 @ Jan 3 2017, 12:13 PM)
"Bill Shock" for new users... too paranoid becoz edy get used to existing telco's billing cycle....

webe "IS" prepaid...
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Lol.. no wonder.. gives me nightmare hahaha

To sum it up. Using 3g USB dongle modem still safe. Just the 1st month webe bill shock mumbo jumbo scares the shit outa me.. Lol

This post has been edited by Ma'at: Jan 3 2017, 12:24 PM


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carz
post Jan 3 2017, 12:21 PM

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My 1st bill, I get the following bill on 1 jan

(Prorated) : 04/12/2016 - 31/12/2016
(Advance) : 01/01/2017 - 31/01/2017

Why are they charging for advance for Jan 2017? Didn't they already collect an advance payment of rm106 already upon registration?

coolstore
post Jan 3 2017, 12:21 PM

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good time may not last long ...
cybpsych
post Jan 3 2017, 12:22 PM

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QUOTE(Ma'at @ Jan 3 2017, 12:16 PM)
Webe rep just called me.

Turns out the RM70+ was prorated charge by webe usage starting 20.12.16 till 21.1.2016. The weird thing is after minus the RM106 advance payment I still have to top-up RM10 somemore.. Feels like im being double charged sad.gif

Is the calculation for all first month bill of webe user the similar to my situation? How bout u guys?
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if u check the PDF bill, you will see how the proration works.

1 line showing (PRORATED), another line showing (ADVANCE)
cybpsych
post Jan 3 2017, 12:23 PM

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QUOTE(carz @ Jan 3 2017, 12:21 PM)
My 1st bill,  I get the following bill on 1 jan

(Prorated) : 04/12/2016 - 31/12/2016
(Advance) : 01/01/2017 - 31/01/2017

Why are they charging for advance for Jan 2017?  Didn't they already collect an advance payment of rm106 already upon registration?
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this is 1 month advance charging.

upfront payment is just payment (pay first).


meaning, like prepaid lo, billed first, then use, then pay.
carz
post Jan 3 2017, 12:24 PM

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QUOTE(Ma'at @ Jan 3 2017, 12:16 PM)
Webe rep just called me.

Turns out the RM70+ was prorated charge by webe usage starting 20.12.16 till 21.1.2016. The weird thing is after minus the RM106 advance payment I still have to top-up RM10 somemore.. Feels like im being double charged sad.gif

Is the calculation for all first month bill of webe user the similar to my situation? How bout u guys?
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Look under "details of charges breakdown" on the bill and post it here. Yours is odd, Prorated charged should be to 31st Dec.

This post has been edited by carz: Jan 3 2017, 12:26 PM
yvliew
post Jan 3 2017, 12:28 PM

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Lineclear got customer service line? Need to call and check... Doesn't seems can find on website.
Ma'at
post Jan 3 2017, 12:30 PM

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QUOTE(carz @ Jan 3 2017, 12:24 PM)
Look under "details of charges breakdown"  on the bill and post it here.    Yours is odd,  Prorated charged should be to 31st Dec.
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Refer to my last edited post. They just wont bother to mention the amount prorated in the bills anymore.. Just put in Others which scared the jives outta USB Modem user like me. Lol

Edit: yup.. as if i start using starting 1 Dec edy..

This post has been edited by Ma'at: Jan 3 2017, 12:32 PM
carz
post Jan 3 2017, 12:31 PM

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QUOTE(cybpsych @ Jan 3 2017, 12:23 PM)
this is 1 month advance charging.

upfront payment is just payment (pay first).
meaning, like prepaid lo, billed first, then use, then pay.
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Are other telcos, like digi and others doing the same?

This is very wierd. Say many years later when you terminate the line in middle of month, and you forgot you made advance monthly prepayment, you won't remember to ask them to refund half months payment. They will keep quiet and pocket the amount

This post has been edited by carz: Jan 3 2017, 12:32 PM
carz
post Jan 3 2017, 12:38 PM

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QUOTE(Ma'at @ Jan 3 2017, 12:30 PM)
Refer to my last edited post. They just wont bother to mention the amount prorated in the bills anymore.. Just put in Others which scared the jives outta USB Modem user like me. Lol

Edit: yup.. as if i start using starting 1 Dec edy..
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You have to look at your pdf bill which they emailed to you. I think the self care don't have details
cybpsych
post Jan 3 2017, 12:41 PM

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QUOTE(carz @ Jan 3 2017, 12:31 PM)
Are other telcos,  like digi and others doing the same?

This is very wierd.    Say many years later when you terminate the line in middle of month,  and you forgot you made advance monthly prepayment,  you won't remember to ask them to refund half months payment.  They will keep quiet and pocket the amount
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if terminate mid month, they will refund back last month's advance payment.

QUOTE(carz @ Jan 3 2017, 12:38 PM)
You have to look at your pdf bill which they emailed to you.  I think the self care don't have details
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exactly. seems they all refused to look at PDF bill instead laugh.gif

self care very confusing. I also got shocked last time.

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