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 ASUS Malaysia Monitors User & Technical Support, ASUS Monitors

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TSASUSmy
post Nov 4 2016, 05:51 PM, updated 2y ago

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ASUS Monitors User and Technical Support by ASUS Malaysia
This thread is open to help current and future ASUS monitors user in answering their question regarding our products. Do drop me a message and I will get back to you whenever possible. biggrin.gif

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Keeping your eyes healthy in today’s digital world

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This post has been edited by ASUSmy: Jan 3 2024, 10:24 AM
TSASUSmy
post Nov 7 2016, 04:56 PM

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QUOTE(ktek @ Nov 5 2016, 12:36 PM)
pls make more tripod style stand biggrin.gif hate the square or sound shape
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Hi ktek,

Stay tune to our coming new models, I think you gonna like it. wink3.gif

Thank you

This post has been edited by ASUSmy: Nov 7 2016, 04:58 PM
TSASUSmy
post Nov 8 2016, 11:02 AM

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QUOTE(kianweic @ Nov 7 2016, 06:41 PM)
Finally, the ASUS ROG Swift Curved PG348Q Gaming Monitor - 34" 21:9 Ultra-wide QHD is available for purchase in Malaysia.

Tempted to get one.
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Hi kianweic,

You can drop by KLCC this weekend to have a look at the demo. We going to have an event there.

https://www.rog-masters.com/en/start

Thank you
TSASUSmy
post Nov 15 2016, 12:09 PM

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QUOTE(eQif4 @ Nov 15 2016, 11:32 AM)
Is the MG279Q end of life already? i ask a couple of sellers and they sorta confirm that
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Hi eQif4,

Yes, MG279Q already EOL in Malaysia. The current gaming monitor that we selling now is PG series.

Thank you
TSASUSmy
post Feb 24 2017, 10:19 AM

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QUOTE(pl95077 @ Feb 22 2017, 07:31 PM)
ROG Strix XG27VQ when is this available in Malaysia
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Hi pl95077,

The ROG Strix XG27VQ are estimated to be available around quarter 2 of 2017.

Thank you
TSASUSmy
post Mar 14 2017, 11:32 AM

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QUOTE(Tinkai @ Mar 13 2017, 08:05 PM)
Hey AsusMY,

You know when will mx34vq be available? Estimated pricing?

Thanks.
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Hi Tinkai,

We don't have the exact date when it will be available, but the estimated price for this model is RM5000.

Do follow our FB for more updates.

Thank you
TSASUSmy
post May 26 2017, 02:50 PM

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QUOTE(TuYuS @ May 26 2017, 09:59 AM)
Hi ASUSmy,

I've been wondering whether the ASUS MX279AQ available in Malaysia or not.  hmm.gif
If available, I would like to know the price of this monitor.
27 inch with WQHD pique my interest with this model.  thumbup.gif
If its not available, what are the models available for IPS monitor with 27 inch or above?
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Hi TuYuS,

The MX279AQ no longer selling in Malaysia. You can have a look at the below models. All is 27 inch.

PG279Q - WQHD
PG27AQ - 4K
MX279HR - Full HD
VX279N - Full HD

Thank you
TSASUSmy
post Sep 29 2017, 09:24 AM

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QUOTE(Scantraxx @ Sep 23 2017, 11:51 AM)
What will the estimated price be when it comes to Malaysia?
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Hi Scantraxx,

It is estimated around RM2300. Do follow our FB for more updates.

Thank you
TSASUSmy
post Oct 10 2017, 04:22 PM

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QUOTE(coolkwc @ Oct 10 2017, 03:50 PM)
Just bought a Asus ROG Swift PG279Q monitor. The white balance/brightness uniformity is disappointed for this kind of premium screen. Search online there are lots of same issue reported as well. I will try to test using the X-Rite i1display Pro colorimeter tonight and post the result here.

Just would like to know, can I return/exchange the monitor in this case?
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Hi coolkwc,

Do share us the result once you have tested the monitor, so that we can feedback to our HQ.

Thank you
TSASUSmy
post Oct 16 2017, 12:13 PM

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QUOTE(coolkwc @ Oct 14 2017, 03:57 PM)
Guys, exchanged my PG279Q yesterday and guess what, same left side yellow tint problem on this new unit, panel manufacturing date same July 2017 as previous returned unit.

[attachmentid=9240029]

[attachmentid=9240028]

[attachmentid=9240025]

Measured using i1display Pro colorimeter reveal the exact truth that seen by my eye

[attachmentid=9240026]

[attachmentid=9240027]

I'm going to return the 2nd unit and this time ask for refund, the shop understood and approved my request. This is a joke consider how expensive the panel was.

Know what, until now no reply by the so call 'Asus Malaysia technical support' in this thread, is a completely joke and you definitely loss ur potential customer here. whistling.gif
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Hi coolkwc,

Sorry for the late reply, I understand what you going through and I believe you have googled all about the PG279Q. ASUS have released a statement regarding the PG279Q backlight on the IPS panel back in 2016.

http://edgeup.asus.com/2016/on-backlight-b...gaming-monitor/

Since then ASUS are improving the monitor especially the gaming monitor with high refresh rate using IPS panel.

Thank you for your feedback and your testing result, will feedback to our HQ too.

Thank you
TSASUSmy
post Oct 16 2017, 12:18 PM

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QUOTE(Scantraxx @ Oct 13 2017, 11:34 AM)
Thanks for the reply! What about the XG32VQ.. Will it be coming to Malaysia? If so, whats the estimated price?
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Hi Scantraxx,

The XG32VQ, are estimated to be available in Q1 2018, as for the price, we don't have the estimation yet as it is still long before it is available.

Do follow our FB for more updates.

Thank you
TSASUSmy
post Oct 17 2017, 11:56 AM

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QUOTE(coolkwc @ Oct 16 2017, 01:34 PM)
My main issue here is not the backlight bleed or glow, this 2 i can live with it because the effect on real world application is minimal, i do not have these issues in both the unit.

The main issue is the yellow tint, aka white point uniformity of the screen is damn poor. It causing a half yellow half white during browsing or in desktop mode with white/gray background.

Anyway thanks for your reply and today i successfully returned and get it refunded as well.
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Hi coolkwc,

May I know which dealer do you send the monitor for the refund?

And do you have the serial number of the LCD monitor?

Thank you
TSASUSmy
post Oct 24 2017, 10:14 AM

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QUOTE(coolkwc @ Oct 20 2017, 11:54 AM)
1st unit H7LMQS093055, 2nd unit i don't even care to look at it as i know i will get it refund. Both manufacturing date code July 2017, from Brightstar Lowyat Plaza.

Anyway, kindly share your finding on those units if you have. Thanks.
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Hi coolkwc,

Thank you for the serial number, will check with Brightstar regarding the monitor.

Thank you
TSASUSmy
post Aug 1 2018, 09:35 AM

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QUOTE(pl95077 @ Jul 31 2018, 09:28 AM)
Hi ASUS, when PG27UQ coming to Malaysia?
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Hi pl95077,

We don't have the exact date yet, but it is estimated to be available in Q3 2018.

Thank you
TSASUSmy
post Aug 17 2018, 06:03 PM

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QUOTE(arrsoo @ Aug 14 2018, 04:33 PM)
hi,
between the mx279h and vz279h, the difference is only cosmetic design and the rest is the same?
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Hi arrsoo,

Here is the main 3 different between the MX279H and the VZ279H.

MX279H
AH-IPS
3W x 2 Stereo RMS with Bang & Olufsen ICEpower®
Chassis Colors : Silver+Black

VZ279H
IPS
2W x 2 Stereo RMS
Chassis Colors : Icicle Gold + Black

Thank you
TSASUSmy
post Sep 14 2018, 10:31 AM

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QUOTE(RiriRuruRara @ Sep 8 2018, 04:08 PM)
Hi i just bought a VZ249 monitor. And when i hook up the rgb Cable that came in the box to my pc, it says can't find vga signal. But when i use my own hdmi cable and hook up to my pc it can work. What is the problem?

That hdmi cable is my own one bcs asus didn't give any hdmi cable. They only give the rgb cable..
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Hi RiriRuruRara,

May I know what graphic card are you using and the VGA are connected to the graphic card or motherboard?

Thank you
TSASUSmy
post Sep 18 2018, 11:36 AM

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QUOTE(RiriRuruRara @ Sep 14 2018, 12:29 PM)
I am using a Asus GTX 1050ti graphic card. I just put the RGB cable into the slot at the back of the computer I am not sure if it is connected to graphic card or motherboard. I am not good with i.t stuff. But I think it should be connected to motherboard.
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Hi RiriRuruRara,

If you have connected to the motherboard, you will need to enable the multiple display on the motherboard BIOS before you can use the VGA port.

May I know what motherboard model are you using?

Thank you
TSASUSmy
post Oct 16 2018, 11:55 AM

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QUOTE(wei6969 @ Oct 11 2018, 09:20 PM)
hello..im looking for a 144hz gaming monitor connect to my laptop..my laptop only got hdmi 2.0 port..do u guys have any suitable monitor for me? thank you biggrin.gif
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Hi wei6969,

For the 144Hz and with HDMI monitor, you can have a look at VA326H.

https://www.asus.com/Monitors/VA326H/overview/

Depending on the notebook GPU that you have, the refresh rate may not reach 144Hz.

Thank you



TSASUSmy
post Jan 2 2019, 05:44 PM

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QUOTE(athlonmax @ Jan 2 2019, 03:58 PM)
Hi AsusMY, may i know if Asus Malaysia gonna sell this new model VG279Q in Malaysia? and how much is the price.
Thanks
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Hi athlonmax,

We do plan to bring it into Malaysia, estimate Q1 or Q2 of 2019. We don't have the price yet until it is available.

Do follow our FB for more updates.

Thank you

This post has been edited by ASUSmy: Jan 2 2019, 05:45 PM
TSASUSmy
post Feb 11 2019, 02:34 PM

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QUOTE(simonhtz @ Feb 8 2019, 01:22 AM)
Folks,

Doing some monitor survey here, hope you guys can help me out.

Requirements:
- IPS is a must - I like my jack sparrow prawn clear and beautiful, no compromise
- 144 Hz refresh rate
- decent response time
- 1920x1080 or QHD resolution
- I’ll be transitioning from a laptop to a desktop, I need the monitor to be versatile
Q1 & Q2 of 2019
hook up the monitor as a primary monitor with a laptop (GPU: GTX960M), so I’m guessing the GPU can only support FHD resolution

Q3 and beyond
Retire laptop, build a rig with RTX2060. I suppose RTX2060 is able to power QHD without any issues.

Any suggestions?

Thanks!
*
Hi simonhtz,

Here is the current models that is using IPS and 144Hz.

PG27UQ
PG279Q

There will be a new model coming on Q2 2019, do follow our FB for more updates.

Thank you


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