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 ASUS Malaysia Monitors User & Technical Support, ASUS Monitors

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TSASUSmy
post Feb 28 2019, 09:36 AM

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QUOTE(JustcallmeLarry @ Feb 25 2019, 04:26 PM)
Would any of the new model that are coming have gsync support? Bcs I went to your FB page and saw the 2 new model but both only support freesync?
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Hi JustcallmeLarry,

We will be bringing new Gsync models into Malaysia, PG65 and PG35VQ. But we don't have the date and price yet, do follow our FB for more updates.

https://www.asus.com/us/ROG-Republic-Of-Gam...ROG-Swift-PG65/

https://www.asus.com/Monitors/ROG-SWIFT-PG35VQ/

Thank you
TSASUSmy
post Feb 28 2019, 09:44 AM

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QUOTE(RiriRuruRara @ Feb 26 2019, 10:48 PM)
Hi Asusmy, wta how does the warranty for your monitor works?? Like now i can't find my receipt or warranty card for my monitor. If have problem can i still make a claim???
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Hi RiriRuruRara,

For monitor warranty, you can send it to the following service center.

ADVANCENET KL
145,JALAN KENARI 23A, BANDAR PUCHONG JAYA, PUCHONG, 47100, SELANGOR DARUL EHSAN

ADVANCENET PENANG
NO. 105-08-02 (8TH FLOOR), HEXAGON TECH PARK, JALAN GURDWARA, 10300, PENANG

ADVANCENET MELAKA
G-10, JALAN PM5, PLAZA MAHKOTA, 75000 MELAKA

ADVANCENET JB
NO56, JALAN MOLEK 1/28, TAMAN MOLEK, 81100 JOHOR BAHRU

ADVANCENET KCH
31, GROUND FLOOR, S/L 5, BLK 10, HOCK KUI COMMERCIAL CENTRE PHASE 3, JLN TUN AHMAD ZAIDI ADCURE, 93150 KUCHING

Thank you
TSASUSmy
post Mar 12 2019, 10:41 AM

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QUOTE(C-Fu. @ Feb 28 2019, 10:41 AM)
roughly , when will it arrived? maybe around august? some us really cant wait  nod.gif
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Hi C-Fu,

We are estimating it will be available around quarter 3 2019. Hope it will arrive early.

Thank you
TSASUSmy
post Jun 12 2019, 11:53 AM

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QUOTE(Kingsley Yeo @ Jun 7 2019, 10:45 PM)
Hello Asus Malaysia, when is VG279Q gonna be available in Malaysia?
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Hi Kingsley Yeo,

Last time I mention it will be available around quarter 2 2019, but it seen like it won't be so fast when I double checked.

Currently we don't have any estimation when will it be available in Malaysia.

Do follow our FB for more updates.

Thank you
TSASUSmy
post Jun 12 2019, 11:54 AM

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QUOTE(INGfusion @ Jun 9 2019, 02:03 PM)
Hi,
any new for PG35VQ OR PG349Q?
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Hi INGfusion,

We do plan to bring in but we don't have any date yet, do follow our FB for more updates.

Thank you
TSASUSmy
post Jun 12 2019, 12:08 PM

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QUOTE(INGfusion @ Jun 12 2019, 11:57 AM)
hmm.gif  hmm.gif cant wait to try G-sync, i placed order for pg27vq  thumbup.gif  thumbup.gif
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thumbup.gif Good choice.
TSASUSmy
post Jun 17 2019, 05:22 PM

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QUOTE(INGfusion @ Jun 17 2019, 10:44 AM)
144hz with gsync enable will add heat to cpu ?
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Hi INGfusion,

Both the GPU and CPU temperature will increase compare to 60Hz refresh rate.

The CPU are providing more data for GPU to process while in 144Hz.

Thank you
TSASUSmy
post Jun 21 2019, 02:20 PM

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QUOTE(INGfusion @ Jun 17 2019, 06:19 PM)
if dual 144hz with gsync enable lagi GG ?
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Hi INGfusion,

2 monitors with 144Hz will need even more data for CPU to process.

Thank you
TSASUSmy
post Jun 24 2019, 10:06 AM

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QUOTE(chechung88 @ Jun 24 2019, 09:26 AM)
Hi asus, want to ask the monitor sometime revert back to 60hz during gaming..i need to restart the game and back to normal hz... izzit normal?
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Hi chechung88,

May I know what model of monitor you are using and what game you are playing?

If you play other games, will it happen the same problem?

Thank you
TSASUSmy
post Jun 27 2019, 11:49 AM

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QUOTE(chechung88 @ Jun 24 2019, 08:58 PM)
XG258Q with g sync compatible.. csgo and world z sometime happen and need to restart the game
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Hi chechung88,

May I ask is the NVIDIA driver is the latest? And is the device manager on your PC able to detect the monitor model?

When the problem happen, is the NVIDIA control panel show the monitor is Gsync Compatible?

Thank you
TSASUSmy
post Jun 28 2019, 10:29 AM

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QUOTE(chechung88 @ Jun 27 2019, 05:24 PM)
Today happen new problem monitor was blinking green screen 1 sec during gaming...Its monitor faulty?
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Hi chechung88,

You can try disable the Gsync compatible function and see whether the problem still persist or not.

Or you have second PC where you can try test the Gsync compatible function.

Thank you
TSASUSmy
post Oct 25 2019, 09:42 AM

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Hi edisoner90,

Do you mean PG27AQ and PG27VQ? if yes, PG27AQ are still using the same panel, there is no guarantee that the IPS panel won't bleed, it just much it bleed.

As for the PG27VQ, it is using TN panel, so don't think it will have bleed issue.

As for your graphic card, it is all depend what setting you put on the game.

You may refer to GPU benchmark to roughly know how far your graphic card can go.

https://gpu.userbenchmark.com/

Thank you
TSASUSmy
post Oct 29 2019, 09:27 AM

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QUOTE(edisoner90 @ Oct 26 2019, 11:21 AM)
thanks for the info mean for PG27AQ the IPS panel bleeding issue yet to be fix... with such 4k thingy and expensive price asus dint even find a solution for that?

Or is it IPS panel technology still not able to resolve the bleed  yet.

problem with TN panel is not look as good as IPS.. i wonder if AHVA panel solve the IPS bleeding problem?

how about PG279Q which uses AHVA panel? is there bleeding problem?
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Hi edisoner90,

This is because of the IPS panel it self. Monitor which is using the same panel may or may not have the bleeding problem. This include other brand.

There are only few display panel manufacturer, brands that is using the same panel may have this bleeding problem also.

I believe when you Google, you may find a lot of this information.

As for the PG279Q, this monitor panel are using IPS panel also.

Thank you
TSASUSmy
post Jun 11 2020, 02:42 PM

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QUOTE(zeek_indachalk @ Jun 10 2020, 01:23 AM)
Hi TS, need your help in regards to availabiloty of this RoG model
ASUS ROG Strix XG17AHP
Misses it on amazon and wondering if there is a way of getting it in Malaysia
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Hi zeek_indachalk,

The XG17AHP will be available in Malaysia soon, do follow our FB for more updates.

Thank you
TSASUSmy
post Jun 15 2020, 10:51 AM

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QUOTE(davidwee1987 @ Jun 11 2020, 05:00 PM)
I have a Asus pg27aq monitor that cost almost rm4K
Reached end of the warranty couple of months ago.
Now screen is flickering.
Asus refused to fixed it even if cost is paid by user.

Anywhere I can repair ?
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Hi davidwee1987,

We don't have repair center for repairing monitor at Malaysia.

You may try to search for any repair service available in Malaysia for the repair.

Thank you
TSASUSmy
post Jun 25 2020, 10:59 AM

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QUOTE(lfw @ Jun 25 2020, 09:07 AM)
hi Asus Malaysia,

I was wondering do you sell your portable monitor online ? I would like to know the prices for different models as well.

Thank you.
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Hi lfw,

You may try visiting the following LAZADA store.

https://www.lazada.com.my/products/asus-zen...1999UN6fOY&mp=1

https://www.lazada.com.my/products/asus-zen...1999UN6fOY&mp=1

Thank you
TSASUSmy
post Jun 26 2020, 10:39 AM

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QUOTE(Ulysses @ Jun 26 2020, 10:07 AM)
I just bought an Asus VG259QM yesterday.  Using hdmi.  Why the screen flashes to black every few  to 10 seconds when on 240hz?  Anyone know how to setting it properly for 240hz?
Then I revert it back to 144hz using nvidia control panel. Then this problem gone..

So how to setting it to play at 240hz ?
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Hi Ulysses,

May I know what graphic card you are using and have you try using display port cable?

Thank you
TSASUSmy
post Jun 26 2020, 01:18 PM

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QUOTE(Ulysses @ Jun 26 2020, 10:57 AM)
Gtx1080ti aorus..

Havent use DP yet. Tonight I try.  Didn’t try it cause I just want to use 240hz only. DP for going to 280hz which I dont need
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Hi Ulysses,

DP will provide better performance compare to HDMI and you can set any refresh rate you want.

Make sure the Nvidia driver is the latest also.

Thank you
TSASUSmy
post Jun 29 2020, 09:57 AM

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QUOTE(kcirdenk @ Jun 27 2020, 12:29 PM)
Hi ASUSmy,

Can i confirm that the TUF VG27AQ will run well with my GTX 1050Ti? Mostly will using it for movies & light gaming only. Is it advisable to use HDMI or DP cable?

Currently looking for a new monitor & not very knowledgeable on hardware side. Hope can get some advise here. Thanks.
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Hi kcirdenk,

I believe you need to check the review of your 1050TI graphic card. The monitor display what the graphic card producing.

And display port cable are always better than HDMI, why still use HDMI when you have better performance port?

Thank you
TSASUSmy
post Jul 16 2021, 02:39 PM

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QUOTE(Areyoudeaf @ Jul 15 2021, 03:48 AM)
Hi,

My PG279Q IPS panel has burn in and part of the right side back light is dimmed.

Would there be any repair service to fix those issues? Don't mind paying
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Hi Areyoudeaf,

We don't have repair center for the LCD monitor. Our monitor is came with 3 years warranty, if it is still under warranty, you can send it to service center for checking when the service center start operation again.

Thank you

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