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> Peugeot after sales service, complaint no where, hence fb and forum

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TSBlackG
post Oct 29 2016, 02:22 PM, updated 10y ago

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source: fb link

this is one of my friend story about Peugeot:
QUOTE
Hi all my friends out there, please kindly help me to share this especially to those of your friends who is driving a Peugeot car, this may be concerning them after a long run. Besides, for those who is considering of getting a peugeot car you might think twice after reading this experience sharing of mine.
All these while I was owning a Japanese car which has proven it's performance and reliability for more than 10yrs. Until 4years ago, I went on a test drive on peugeot 3008, which really made me feel amazed about continental car despite the bad comments from all my friends about Peugeot car. I liked the exterior design, the interior design, performance, safety so much which has caused me a wrong decision by not considering the after sales service of the car which is the most crucial part of owning a car.
For the first 3 years, no issue was found and everything until recently that I was wondering why the coolant was draining so fast, which I had to top up the coolant every 2 weeks. I sent in my car to check and I was told that no leakage until one day in June 2016, the air-conditioning went malfunction, I sent my car to the workshop and asking them to check what is wrong with my car, they diagnosed and told me that it is due to the outlet tank issue, which I immediately asked if this is under the 5 years warranty coverage, I asked to speak to the manager and he refused to talk to me. Then I tried calling the care line for couple of days trying to file the complaint but it didn't go through. At last, this has forced me to give in coz I need the car and I can't bear the situation that I Hv to keep topping up coolant every trip I Hv to use my car.
Few weeks later, the outlet tank come, I sent my car to the same workshop to fix which caused me ~RM1.4k. I thought that would have ended the nightmare of filling up my coolant tank everyday when I want to use my car, about a week later, the coolant is low warning popped up again. I resent my car back to the service center and this time I was told that the sensor was broken and need to be replaced and again this is not under coverage and again the order time for it might take another few weeks. Once again, I patiently waited for it while continue driving my car. Here it comes the problem again, while I was driving a Long journey and stopped in front of the traffic light, I realised that smokes coming out from my engine compartment and immediately sent back to the workout. Wtf, this is totally unacceptable, how can they never even check thoroughly before released the car to customer. It took them about a month to diagnosed the problem and again ~RM1k was charged for the seal pocket, oil return hose and intake pipe. The manager promised to give me a temporary car to use for the meantime but it kept delay until 2 weeks later only we get the car.
After a month of leaving my car in the workshop, when the day my dad collecting the car on my behalf, he was again told that the mounting bracket was loose and rattling sound can be heard during the drive. This has almost reaching my limit of tolerance, how can the workshop fix a problem and caused another problem and all the costs need to be paid by the customer.
The best part is, how stupid am I to continue to pay time after time for the mistakes that could have been caused my the technician lack of competency skills in repairing my car. Therefore, I decided to file this official complaint to Peugeot Malaysia. If you guys think that this is the end, I'm sorry to tell you no, I paid for another ~RM500 for 90km service and ~RM1.4k for the mounting bracket reinstallation on 28-Sep-2016 and 24-Oct-2016 respectively, thinking that I can finally have my car back and perform at it best quality, now the fxxking braking system faulty come out this time. I waited for half a day in the workshop on Thursday and was told that it is nothing major but Jz bcoz of the braking fluid is below level, it was topped up and no leakage found, but seriously, it comes up again just now which pissed me off totally.
I strongly urge everyone of you to think twice about the after sales service when you are going to buy a car based on this bad experience I had. Please help me to share out as I couldn't get to the right PIC in the complaint department in whole Peugeot service center or careline that I can file the complaint.

St0rmFury
post Oct 29 2016, 02:27 PM

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Japanese car master race.
SUSamon_meiz
post Oct 29 2016, 02:31 PM

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QUOTE(BlackG @ Oct 29 2016, 02:22 PM)
source: fb link

this is one of my friend story about Peugeot:
*
This is why proton best

Cuz it's cheap
If it's fuk. U won't be mad
And the cost of repair is dirt cheap
Most bengkel bawah pokok can repair
No need order bullshit install by bullshit specialists
Boy96
post Oct 29 2016, 02:36 PM

That's a tripod.
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Ni biasa la

Belom kena turbo fail engine warp timing chain putus aircond rosak lagi

Pls tell your fren my coolant leak issue already 5 times repair still not fixed, both at SC and outside workshop

This post has been edited by Boy96: Oct 29 2016, 02:41 PM
latte36
post Oct 29 2016, 02:40 PM

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Potong most2most power window je
cfyong2020
post Oct 29 2016, 02:43 PM

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Driving a vw make no diff. Recently I send my car for 60k mileage major service, told them the window and the lock system hv problem. End up they only change the lock system. Nxt week the window broke down cause can't open my door. (It's a frameless window) send back again to repair, this time they replace the window thing but spoiled my tinted. They ask me to schedule another day go back their service center to replace. The only good news is everything still under warranty. Can't even imagine how if the cars without warranty
KuzumiTaiga
post Oct 29 2016, 02:49 PM

Spends too much time with mechanical keyboards
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Because Peugeot is serviced by Naza here in Malaysia... Naza has shit after sales service, never ever buy anything that is related to Naza and Marion Caunter, sure u will kena scammed.
Boy96
post Oct 29 2016, 02:51 PM

That's a tripod.
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QUOTE(cfyong2020 @ Oct 29 2016, 02:43 PM)
Driving a vw make no diff. Recently I send my car for 60k mileage major service, told them the window and the lock system hv problem. End up they only change the lock system. Nxt week the window broke down cause can't open my door. (It's a frameless window)  send back again to repair, this time they replace the window thing but spoiled my tinted. They ask me to schedule another day go back their service center to replace. The only good news is everything still under warranty. Can't even imagine how if the cars without warranty
*
In terms of engine and electrical issues, vw is much better than pug
dares
post Oct 29 2016, 02:54 PM

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QUOTE(amon_meiz @ Oct 29 2016, 02:31 PM)
This is why proton best

Cuz it's cheap
If it's fuk. U won't be mad
And the cost of repair is dirt cheap
Most bengkel bawah pokok can repair
No need order bullshit install by bullshit specialists
*
Deswai I keep a Poton beside my Ford....and not one of those newfangled CVT turbo engines.

QUOTE(Boy96 @ Oct 29 2016, 02:51 PM)
In terms of engine and electrical issues, vw is much better than pug
*
VW has better engine and electrical issues?
acbc
post Oct 29 2016, 02:54 PM

Look at all my stars!!
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French cars - no matter how good still suck at reliability. U will eventually spend more than the car itself.

Before u invest in 1, make friends with specialist mechanics, chop shop bosses and join a local forum. These contacts will ease your anxiety for owning one. If u clueless on cars or simply ignorant, French marque is not for u. Stick to Proton instead.

This post has been edited by acbc: Oct 29 2016, 02:57 PM
Boy96
post Oct 29 2016, 02:56 PM

That's a tripod.
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QUOTE(dares @ Oct 29 2016, 02:54 PM)

VW has better engine and electrical issues?
*
Oh mai wrong phrase 🙈
westley0214
post Oct 29 2016, 02:57 PM

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de_sengal
post Oct 29 2016, 02:58 PM

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QUOTE(Boy96 @ Oct 29 2016, 02:36 PM)
Ni biasa la

Belom kena turbo fail engine warp timing chain putus aircond rosak lagi

Pls tell your fren my coolant leak issue already 5 times repair still not fixed, both at SC and outside workshop
*
You change your thermostat housing alrady? Because usually that's where the leak come from. Feom my opinion, I can say that part seriously having design issue.

Boy96
post Oct 29 2016, 03:00 PM

That's a tripod.
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QUOTE(de_sengal @ Oct 29 2016, 02:58 PM)
You change your thermostat housing alrady? Because usually that's where the leak come from. Feom my opinion,  I can say that part seriously having design issue.
*
Changed already recently, still loosing coolant
azbro
post Oct 29 2016, 03:11 PM

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Brake issue could be the sensor too. You knowlah, RM500 a sensor plus RM200 labor

But funny thing is my Bawah Pokok foreman manage to fixed mine for RM50. He said just cleaning only.
imranzero
post Oct 29 2016, 03:23 PM

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nwnder diskaun kaw2 now..siap can overloan get extra $$ cash
kkk8787
post Oct 29 2016, 03:30 PM

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actually in Malaysia which one has the best aftersales? Toyota, Honda? Perodua? Proton experienced before more than 10 years back, asked how long roughly the wiper blade they sell can last, Glenmarie fella said oh bergantung la, kalau eksiden, rosak terus, susah nak cakap
MooTikPin
post Oct 29 2016, 03:36 PM

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QUOTE(KuzumiTaiga @ Oct 29 2016, 02:49 PM)
Because Peugeot is serviced by Naza here in Malaysia... Naza has shit after sales service, never ever buy anything that is related to Naza and Marion Caunter, sure u will kena scammed.
*
Then where should I buy my Ferrari?


Ohwaiii
kitwk
post Oct 29 2016, 11:51 PM

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Pijot really cannot buy
rudduan
post Oct 29 2016, 11:57 PM

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LOL....YET PAY EKSPENSIB INSTALLMENT WITH BANK YET GET SHITTY CAR...LEL

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