share some story about waiver...
July i get statement of my SST but i didnt get annual fees..
so i called the bank and ask, if i get annual fees waiver...
my option is, if i do not get waiver i will not continue i just cut both card..
so bank told me its not posted ask me wait august statement...
here the catch , if i wait august statement, i will kena interest for rm25 x 2 card for sst late payment...
If i pay RM50 then i get annual fees, i cut the card i rugi rm50..
So the bank told me SST will not have interest, if got interest its glitch i can ask for waiver...
so now august statement out, i kena SST + interest late charges + annual fees...
so i called again ask waiver, they told me annual fees both card can waive... then tell me SST cant waive.. i said ok, how about interest late charges... they said cant waive because i late payment didnt pay SST.. this is financial late charges..
Then some argument happen like the CS dont know what i trying to tell.
I told the CS my situation again, and i said previous officer told me SST no interest charges, now you told me SST i didnt pay so i kena pay interest.. is totally 2 diff story, i ask them refer back previous my call record and if got voice record clip please open.. i already emphasize said SST interest can be waived or not? the officer said can...
So she said will check with the officer and tomorrow they will give me a call... anyone have same prob as me?
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Aug 18 2019, 01:37 PM
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