don't think live chat is still there anymore.
same as others reported


This post has been edited by sjz: Jun 4 2023, 11:03 AM

even we are in this era of AI,
still can't imagine a bank can simply get rid of all human CS

i specifically mention the absence of human CS as the sole reason i cancel my card and proceed to cancel it when the retention team call me.



This post has been edited by sjz: Jun 7 2023, 01:57 PM

do you understand the point?

cancellation is not possible at all when there is outstanding balance AF / SST.

try it yourself in the apps

This post has been edited by sjz: Jun 8 2023, 10:06 AM

their human CS only entertain fraudulent / lost card case.

other case, everything you do DIY in the apps

@confusedway

mind to share what is your outcome on this method?

so far i hav no chance to try other request method as i managed to cancelled mine just on time before AF & SST kicks in

This post has been edited by sjz: Jun 11 2023, 09:28 AM

me too.
holdings 3 previously, cancelled 2 and left 1 to be cancelled this month after getting cb

trying to cancel my cc using apps but unsuccessful due to some PLC accounts (flexi pay) which had been fully paid few months ago.

visited a branch, and was told we need to request closure of these PLC accounts (flexi pay) first.

wait for 5 days for closure to complete.

after that only can request for card cancellation as this is my last cc with them.

meanwhile, a pity guy in front of me, he accidentally click the kill switch which cause his entire account and cc unusable, he trying to call the CS since morning, waiting for >1 hour, nobody answer his phone call. so he keep cursing &^%$#@ to the officer.

after cancellation, will definitely avoid them like a plague

This post has been edited by sjz: Jun 30 2023, 05:55 PM

most old timers r leaving for better option,
but seem still gt some new applications to these cards.

why not go for other local bank which is more seamless, straightforward to deal with and offer better benefits in terms of CB.

just take example of Simply Cash,
in order to get full CB RM60,
you need to spend RM2500 and above and into 3 diff category while each category cap max RM20.

the cb mostly need to wait 30 days to be available to redeem.
and you can only redeem the cb in multiple of RM30, no more no less.

wish u good luck if few RM less ,as the redemption are in multiple RM30, RM29 you can't even redeem it at all.

not to mentioned, there is no option to talk to human CS

This post has been edited by sjz: Jul 5 2023, 02:00 PM

true.
too bad, now you can't even talk to any cust service at all.

i don't think that so called future aka next gen banking shud b done this way, where totally no human involved

certain task like cust service, we still need human to do it


better to keep longer period.

but remember to cancel before 1 year anniversary, where the AF and SST kicks in

This post has been edited by sjz: Jul 5 2023, 04:49 PM

very true.

i submitted card cancellation since 4 July.

still waiting till now. status: processing

request for card cancellation 4/7/23, card cancelled 12/7/23.

surprisingly, the retention team did not call this time, yet it takes them 1 week+ to process the card cancellation.

This post has been edited by sjz: Jul 13 2023, 11:00 AM

this time no call at all.

previously all the time they will call.

>10k per statement month

max 7 working days

tats the reason a lot of ppl cancel SC card and move on.


you need to wait a max of 60 days after statement date for cb to be credited.



This post has been edited by sjz: Aug 18 2023, 10:56 AM

the main reason i cancel all SC card is can't accept a bank that did not offer human customer service at all.
totally absurd
keep on cutting cost and their cust base.
eventually they could be like Citi Msia

This post has been edited by sjz: Aug 20 2023, 09:38 AM

don't think so if the amount stuck inside 360 rewards and can't be redeemed due to not in multiple of RM30

as practically the CB is not in your account but rather in rewards program

This post has been edited by sjz: Aug 21 2023, 04:58 PM

go to other request and manually state request for waiver.
it will takes quite sometimes for them to reply

looking at the recent horrible experience reports.
seem we made a wise decision to cancel all SC cards before SST & Annual Fee kicks in.

and yes, the retention team gal told me the same thing.
she say just call her direct line straight and she will sort it out for me.

i shared my frustration over unable to speak to human CS and will never ever use this bank again if they did not reinstate human CS for all their cust

This post has been edited by sjz: Oct 3 2023, 09:16 AM

so what do you suggest, mind to share any other possible method to reach their human CS??
apart of using the emergency line??

don't mention about the OTHER REQUEST thing, as many reported there is no reply from SC after days for this OTHER REQUEST.

take your example of using emergency lane in highway previously.
what happening now is as if SC is CLOSING the entire bloody highway and leave only an emergency lane.

so as a road user, will you use the emergency lane? or you don't use highway at all?

yup.
that's wat we mean.

when they decided to close the entire road and leave only emergency lane,
(i.e remove every option of speaking to human CS and left only emergency/lost card option to talk to human CS)

then they have totally no ground to blame people for seemlingly 'abusing' the emergency line.

This post has been edited by sjz: Oct 4 2023, 03:14 PM