QUOTE(sg8989 @ Mar 20 2022, 10:14 PM)
As i informed by ambank credit card service department
If i have outstanding balance RM1000 and SST have been charges RM25.
My total outstanding is RM1025.
I told ambank i wish to terminate cc and ambank should revert back RM25 since there is no retail transaction after SST charges.
Ambank cs responded :
Payment consider as transaction, there is transaction date after SST so we can't rebate RM25 SST.
I insists i just pay RM1000 for my outstanding balance and still insist waive for SST.
Ambank cs responded:
Sir, if u pay RM1000, system will auto deduct SST first RM25, so at the end u still own ambank rm25.
I was like...
I just share my experienced, maybe different bank have different practice.

maybe if cs reply that way.
ask for their name first.
then tell them to check properly with their superior again and get back to you instead of giving false info,
as our next course of action would be email to Bank Negara and their cust resolution dept.
This post has been edited by sjz: Mar 21 2022, 09:17 AM