Yes. Raise the request online and their retention team will call you back.

If u really do not want then just say u want to proceed to cancel. Drop them a message in the chat and ask them to cancel it without calling back and it will be done.

Yes subject to your eligibility.

U can only ask for waiver after it has been charged.

This post has been edited by Cookie101: Apr 3 2022, 12:39 PM

Is there something in particular you’re referring?

Points awarding are the same for both including overseas transactions etc but not for LoungeKey/ complimentary insurance and concierge services

Grab promo is still running.

Anyone having issue with online banking?

Urgh. Guess not just me.

Their cs is useless. Refuse to tell me my transactions because they can be seen online.

And keep saying their online access is fine.

Still no sms as of now.

Sms is up and running.

Either u win something or try again lol

RM0 StanChart: Yay! You've won RM5 Daily Cashback! Spend more to earn up to 10x entries to win a BMW X3 & RM1,000 Weekly Cashback. T&C applys,

RM0 StanChart: You've earned entries to win a BMW X3. Spend more on Dining/Dept Store/Overseas/Travel categories to win RM1k Weekly Cashback.T&Cs apply,

Yes and no

Those with EC at the back seems to be entitled while those without are not.

It would be faster if u send another sms to register lol

Don’t think they can do much about your past transactions apart from giving some explanation or excuses lol

Just got a sms notification about the changes.

Little bonus priority private and huge limitation for priority lol

None. Except klia express.

Just book a grab for yourself otherwise go klia to get a limo

New promo but sounds ridiculous.

Doesn’t even show complete tnc



This post has been edited by Cookie101: May 30 2023, 10:33 PM

Does yours have the full tnc or missing details as well. Even on their website doesn’t show full tnc which is rubbish. Their cs didn’t even know about.

I was having perception of total cumulative spending amount which is achievable but at the same time doubt the monthly spend requirement which means every month spend that amount? Spending it is not an issue. Paying it later is 😂


U can have mine 😂

What’s your spending amount required lol

The period is…
18/5-17/6
18/6-17/7
18/7-17/8

U need to use pc to view them. For some reasons only partial terms shown on phone/tablet. Feedback and sent them videos about such problems but they are insisting it’s fine on their end.

Can’t view in apps.

If you’ve added your email address then every month the statement will be delivered to your email address.

Alternatively view on the web under your name icon > statement

The new update of the app just disabled the mobile key. Their IT team really lousy. Almost every other update pushed by them will break something in the app.

Must be a taxi ride from KLIA. Specifically payment at counter booth to be eligible. The taxi you are riding comes with a LIMO plate

And only that very two lanes 😂

If u go at late night it might be rejected saying the account is closed. Pls use visa or master.

No. Their cs won’t cancel. Their retention team will call back.

If u are firm about cancelling then u can just tell them so.

Waiting for their callback is getting ridiculous and service is getting worse.

Alternative way to deal with them is submitting complaints through this email: ComplaintResolution.Malaysia@sc.com

At least it gets picked up in a day

No.

Quite expensive
Tnc is 1%+1% but in reality the rate markup is like 1%+ 1.8%~2% ( one can argue it’s due to timing and bank rates etc) but compared to gx/tng and BigPay rates, it’s definitely way higher.

This post has been edited by Cookie101: Jul 4 2024, 11:54 AM