hi
this is my story and i'd like you all to share your opinions on this

i just bought the inspiron 6400 from this seller today, we COD at lowyat plaza.
i think him being late is forgivable given traffic conditions in KL..
however..
once i've checked the computer,i've discovered that the keyboard is faulty. or to be exact, the spacebar is faulty. i need to press harder in order to key in a space. seller said this is not a problem as the unit is still under warranty. so i accepted his reasons. he promised me that he will help me call dell support and ask them to visit me to replace the keyboard for free. i trusted him as well, as he said he was from sarawak too.

then after i brought the laptop back and trying around it's features, i shockingly discovered that the dvd-writer is not even recognized by the bios!!
the drive is there, it ejects, but it is not recognized by the system. bios says nothing is installed in the modular bay, and therefore windows dont even know it's there.. can anyone tell me what's the problem with this? seller should have notified potential buyers in the forum. even if he's selling for a friend, he should test it out right?

this is really a big defect on a laptop.. what's a laptop that doesnt have a working optical drive?? i am hoping that dell will repair it fast and free as there's still 102 days left for the warranty. however i'm worried that it might be void already as from what i see from the website, the original configuration is different from what i received from the seller. and the current windows installed is XP Pro whereas this laptop is supposed to be installed with XP HOME. i really do hope DELL will fix this. or else i'll have to ask for a full refund as i'm just a student looking for a decent laptop for reports and research.

please post your thoughts..

original post at http://forum.lowyat.net/topic/293331

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Added on January 27, 2007, 10:18 pm
oh and i have smsed the seller a few times after buying but till now no reply yet. sigh.. first major buy from lowyat forum.. not a good impression..not good at all..

added : another thing, i discovered that sometimes the dvd drive will not eject at all. as if there is no power. this occured during testing but i assumed it was due to low battery power at the time.

This post has been edited by vkashin: Jan 27 2007, 11:18 PM

Please PM the seller to come here so that we can have his side of the story.

yes i just did that. thanks.

ok... 1st , the seller giv u an non-ori cd ... thats not a serious problems..

2nd , if the dvd-writer in the notebook is not like the original spec , dell will not accept the repair & replacement...

how much u bought the system ?

i strongly recommended u to upgrade the warranty

This post has been edited by steventan85: Jan 27 2007, 11:04 PM

actually the seller gave me all the dell recovery cd including microsoft works as well.
however i cannot restore it to original state due to faulty dvd-writer. the warranty has 102 days left of completecover.

ok....dell dont hav recovery cd ... is it Windows XP cd ?

102days ?

phone dell at 1800-881-306

i have 6 blue dell cds, one is XP home installation, one is dell media experience, one is system software, one for powerdvd, one for sonic digitalmedia and mydvd LE, last cd for dell media direct..another 2 cds are microsoft works and mcafee security centre..
will dell allow me to extend my warranty?

yes , of course . Dell will allow u to extend the warranty .

But pls double check the ori spec again to make sure the ori processor is T2300 or T2400 .

bcoz tis will affect u on claiming warranty on future...

Well, I hope you learned your lesson. Never trust these kind of people!
Buy directly from Dell, you fork out a large sum of money for your laptop and it's really not worth it if the quality is compromised. Now things start to become more complicated I really hope Dell will repair your laptop.
Good luck to you.

juz hope that the processor(T2300) is the ori spec that was stated in the invoice .

if not really

DVD drive is a small problems....can phone dell anytime

This post has been edited by steventan85: Jan 27 2007, 11:27 PM

hmm for restore the OS, did you try Ctrl + F11 recovery function?
Hope it helps.

The lesson :
Never buy 2nd hand laptop if you never own a laptop before or if this is your FIRST TIME to buy laptop

better buy it from shop laaaa
laptop skrg kan sudah murah, apa susah??
at least kedai ada waraanty lagi

sorry for not reply ur sms.. i just been busy lately.

so my friend will call the dell on the Monday morning..

hmm just wait for the respond from him ok?

dvd , dell will just change meh ?
without futher checking

sometimes mine has some problem reading *ahem* dvd
was installing a game
reaching 80% , everything stop
i need to redo few times only able to continue

wanna buy 2nd laptop
make sure you know the seller well
the check the laptop very well be4 buying

ehhhh.... madstone , you budak mmu ?

well the deal was really good as i was able to save up to 1800!
most of the unit was good except for the keyboard

Have u check the keyboard before u purchase it?

yes
discovered it was faulty during COD but then seller said can claim warranty so i trusted him...

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Added on January 31, 2007, 1:18 amUPDATE :
dell called me this morning, and he told me that since i'm not the original owner of this unit, i cannot claim warranty as opposed to what the seller told me. He adviced me to ask the original owner to verify this sale by calling them but then after sms-ing the seller a few times still he no reply one.. argh..

This post has been edited by vkashin: Jan 31 2007, 01:18 AM

He's online now, try calling, smsing, and pm him

If you have a complete cover warranty, don't worry too much.
Dell would replace every faulty hardware.

DELL wont give you warranty if the warranty sticker or they found out inside dah tukar with other stuff...