actually the seller gave me all the dell recovery cd including microsoft works as well.
however i cannot restore it to original state due to faulty dvd-writer. the warranty has 102 days left of completecover.

i have 6 blue dell cds, one is XP home installation, one is dell media experience, one is system software, one for powerdvd, one for  sonic digitalmedia and mydvd LE, last cd for dell media direct..another 2 cds are microsoft works and mcafee security centre..
will dell allow me to extend my warranty?

Well, I hope you learned your lesson. Never trust these kind of people!
Buy directly from Dell, you fork out a large sum of money for your laptop and it's really not worth it if the quality is compromised. Now things start to become more complicated I really hope Dell will repair your laptop.
Good luck to you.

Dude,

First I would suggest you to call dell to claim warranty.
Second if this fails get the support of the seller to do that for you.
Third, dell quality a bit sucks, if you can utilize the warranty as the second owner get the owner a letter stating that he has sold/or given to you the unit.

Please upgrade the warranty due to you already start facing problem.
I don't see any problem if you able to contact seller and sort things out with him.
If your approach is considerate, I believe the seller is considerate to help you to lessen your woes.

I dunno why why second owner was unable to utilize the warranty, that is just stupid of Dell. I never found that kinda problem with HP. You just come to the service center and send the unit. Simple.

Id sure you have a lot of sifus here trying to help you out, be patient.
Even buying a new one could be problematic if you that kinda bad luck.
Regarding the DVD Drive, please try those Imation DVD/CD and see if works.
Some of the brand of DVD drive are just stupid (especially notebooks drives) and I have encountered a few one that does not work well with few disc.

Wish you all the best, cheers.

wow. i tried calling dell service centre already, they told me the first thing i need to do is transfer ownership to me, as the original owner of this laptop according to dell is under a company. i'd need to provide them with a proof of  purchase issued by that company. but the receipt i was issued was under another company so they dont accept that.

this laptop is still under complete cover, although i dont think there are any service tag stickers under the laptop.

dell even told me that without verifying ownership they wont even come to service the laptop, even if i'm willing to pay for it.

TERRIBLE indeed. if this is not resolved by next week i'll definitely ask for a refund and buy another laptop instead. cos besides the keyboard, everything else is working fine. the dvd drive problem was fixed as once when i started the laptop, BIOS told me that it may be loose so all i did was push the drive deeper into the unit and hey presto! the drive was working again.. keyboard replacement will cost me rm280 at lowyat plaza.. so i might ask for seller to cover this cost if he's not willing to do full refund..