To hell with VADS. Their SQ team is shit LOL.

And their HR + interviewers are horrible, why I said so is because Telekom's CS from VADS can't even speak simple English (broken grammar) but nevermind still. What's worse is that these CS staffs are not attentive at all.

I remember my most recent case with TM call center
Friday night I called, I was told system under maintenance, they can't log case yet. So OK, fine.
On that time, I told the girl, "When your system is up, create the case and I want the case number."

This is her reply, "But sir, the system is down......."

I screamed at her, "EH KO NI TAK FAHAM BAHASA KE APA, NAK AKU CAKAP DALAM BAHASA CINA, TAMIL? I said I want the details WHEN YOUR SYSTEM IS UP."
Their interviewers are topkek bodo dunno how they screen staffs.

After that, this girl didn't create the case for me. Until Tuesday came my mother told me no one contacted her yet.
Called TM again and screw every single one including the manager.

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I'm a customer from hell, nasib baik Maxis is understanding. Their staffs more professional, compassionate and empathetic

Each time I call, I make sure I am not talking to CSO from VADS. When I call Celcom, I make sure they're not from AEGIS as well.

disgruntled customer will curse and shout at you
be prepared to handle that

Standard CS Reply:

Customer: @#%%^^&&!!!!!
CS: I am sorry sir, i cannot help you with that. Is there anything else i can help you with?
Customer: @#%%^^&&!!!!!
CS: I am sorry sir, i cannot help you with that. Is there anything else i can help you with?
Customer: @#%%^^&&!!!!!
CS: I am sorry sir, i cannot help you with that. Is there anything else i can help you with?
Customer: (Hang Up)

CS profit, goyang kaki, take home salary.