I never worked as call center customer service before. But my first job was IT support for a Telco. The call center of coz need 24/7 shift rotation. You will continuously answer call non stop. The team leads will monitor how long you go ular, toilet break, smoke break and stuffs . Basically you are glued to your chair and the headphone all the time. Expect to always kena marah from customer or people that are hard to deal with. Training will be provided. However I believe your job is contract basis right ??? You will lose out a lot of benefit.

There is 1 collection department also. That one I remember no need work shift. But keep asking people. " Encik bila mau bayar ? , Pakai credit card ke cash? "

I'm in retail industry currently. Should I stay or take the offer.

work in retail also stress but I'm not sure whether i can handle with customers that shout through phone

in this economy, if you still choosing jobs, decent jobs, in air conditioned office, sitting on a chair.. you must be madddddd

I'm in retail line currently.

To hell with VADS. Their SQ team is shit LOL.

And their HR + interviewers are horrible, why I said so is because Telekom's CS from VADS can't even speak simple English (broken grammar) but nevermind still. What's worse is that these CS staffs are not attentive at all.

I remember my most recent case with TM call center
Friday night I called, I was told system under maintenance, they can't log case yet. So OK, fine.
On that time, I told the girl, "When your system is up, create the case and I want the case number."

This is her reply, "But sir, the system is down......."

I screamed at her, "EH KO NI TAK FAHAM BAHASA KE APA, NAK AKU CAKAP DALAM BAHASA CINA, TAMIL? I said I want the details WHEN YOUR SYSTEM IS UP."


Their interviewers are topkek bodo dunno how they screen staffs.

After that, this girl didn't create the case for me. Until Tuesday came my mother told me no one contacted her yet.
Called TM again and screw every single one including the manager.

------------

I'm a customer from hell, nasib baik Maxis is understanding. Their staffs more professional, compassionate and empathetic

Each time I call, I make sure I am not talking to CSO from VADS. When I call Celcom, I make sure they're not from AEGIS as well.

more money, go for it.

patiencegnr my bro here can share his experience with you in CS dept.

deww you already masuk this thread.

This post has been edited by mafioso: Sep 1 2016, 12:38 AM

i got offer from aegis actually. oops

No other job, unemployed for so long? then, take the offer la.
better if can get IT helpdesk job for enterprise users, most of them will not rage la,

WORST JOB EVER...... GO FIND A JOB THAT REQUIRES YOUR TECHNICAL SKILL....

Telco + aegis, either you're Starhub level 4 or Celcom level 5.

Slowpoke

I think i'll just reject the offer.
It's better I continue work in retail industry

pak u lah. o0o

Stay out from outsource company, unless you are hired directly under celcom, got staff benefit, pay low postpaid plan as staff, medical benefit by AIA, bonus gooding..

If aegis,vads,symphony, or attached to recruitment company...no future to move further, they have high turnover of employees, contract basis, anytime will be kick base on your KPI

Waw. Yet ur nick is patience.. Hmmm

no life job dont accept

If u going reject it, tell lah how much they offer.

LOL. I'm working in retail lagi no no life. offday only once every week

I don't suggest telco. Go into bank sector. You'll learn more useful stuffs. My two cents.

PM me if you wanna join bank sector.

Hahahahaha the irony kannnn 😂 My name busuk already at TM, confirm in their CRM aka Siebel got warnings at the first page. Lmao! Nowadays I call all take very nicely and carefully.

This post has been edited by patienceGNR: Sep 1 2016, 12:56 AM