Hi guys, I got a job as Customer Service handling Local Telco.

What do u think about this job. Should I accept it or not? Is it true working as CS is stressful?

Anyone here in Call centre industry? Mind to share ur experience. thanks

ok je

Depend. Might be good to brush up your communication skill. Especially for fresh grad. But don't stay too long

++ ok money also, can help live in KL while looking for other job. But try to work for 1 year to beautify your resume

This post has been edited by skod: Sep 1 2016, 12:10 AM

disgruntled customer will curse and shout at you
be prepared to handle that

You work in CS before? don't know shud i accept it or not

Depends on the company but local telco I guarantee you it will be stressful.

But, the plus point is that its a really good experience...if you can survive or even better get promoted in a local telco CS environment...it would reflect that you're the type of person who can take shit and handle stress and all kinds of other nonsense...good and bad in a way for your future prospects, depending how you look at it.

When customer shout at you, look up their address and send bangla kacau them

Your ears will bleed..

when u post like this, i started to think twice already.

Later u will be indulged hari2 kena tiu

How much?

Celcom maxis digi ?

If you no better job now any job just take it.

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This post has been edited by cleveland: Sep 1 2016, 12:19 AM

celcom. any review?

VADS? if yes.. stay away

Consider ok while you look for better job. Unless you find yourself are really good at it and being offered opportunity to move up the ranks.

Communication skills and EQ are very important in this field.

I have a friend that used to work as customer service, he first start @ tm. Offcousre he has to deal with all sort of customer. Some are nice some are rude (usually they have a way dealing with the rude ones, so guys dont be rude to them)

But one thing I notice, he seems to job hopping a lot due to better offer from other Company. According to him, once you have experience (at least 1 year) and good record, its easy to get offer from other company. Basically these company want to skip the training part.

Not Vads, but should I take it? Vads sucks so bad?

local telco means TM? i worked 8 years in CS but all MNC

pros:
can learn softskill
improve your english (seriously)
your next job will be less stressful

cons:
will they train u in softskill? most of the time they will do product training but no CS training
ears will bleed
stress

to be honest if possible try to get an CS job in IT. that way u can get softskill and IT training

I never worked as call center customer service before. But my first job was IT support for a Telco. The call center of coz need 24/7 shift rotation. You will continuously answer call non stop. The team leads will monitor how long you go ular, toilet break, smoke break and stuffs . Basically you are glued to your chair and the headphone all the time. Expect to always kena marah from customer or people that are hard to deal with. Training will be provided. However I believe your job is contract basis right ??? You will lose out a lot of benefit.

There is 1 collection department also. That one I remember no need work shift. But keep asking people. " Encik bila mau bayar ? , Pakai credit card ke cash? "

I'm in retail industry currently. Should I stay or take the offer.

work in retail also stress but I'm not sure whether i can handle with customers that shout through phone

in this economy, if you still choosing jobs, decent jobs, in air conditioned office, sitting on a chair.. you must be madddddd

I'm in retail line currently.

To hell with VADS. Their SQ team is shit LOL.

And their HR + interviewers are horrible, why I said so is because Telekom's CS from VADS can't even speak simple English (broken grammar) but nevermind still. What's worse is that these CS staffs are not attentive at all.

I remember my most recent case with TM call center
Friday night I called, I was told system under maintenance, they can't log case yet. So OK, fine.
On that time, I told the girl, "When your system is up, create the case and I want the case number."

This is her reply, "But sir, the system is down......."

I screamed at her, "EH KO NI TAK FAHAM BAHASA KE APA, NAK AKU CAKAP DALAM BAHASA CINA, TAMIL? I said I want the details WHEN YOUR SYSTEM IS UP."


Their interviewers are topkek bodo dunno how they screen staffs.

After that, this girl didn't create the case for me. Until Tuesday came my mother told me no one contacted her yet.
Called TM again and screw every single one including the manager.

------------

I'm a customer from hell, nasib baik Maxis is understanding. Their staffs more professional, compassionate and empathetic

Each time I call, I make sure I am not talking to CSO from VADS. When I call Celcom, I make sure they're not from AEGIS as well.

more money, go for it.

patiencegnr my bro here can share his experience with you in CS dept.

deww you already masuk this thread.

This post has been edited by mafioso: Sep 1 2016, 12:38 AM

i got offer from aegis actually. oops

No other job, unemployed for so long? then, take the offer la.
better if can get IT helpdesk job for enterprise users, most of them will not rage la,

WORST JOB EVER...... GO FIND A JOB THAT REQUIRES YOUR TECHNICAL SKILL....

Telco + aegis, either you're Starhub level 4 or Celcom level 5.

Slowpoke

I think i'll just reject the offer.
It's better I continue work in retail industry

pak u lah. o0o

Stay out from outsource company, unless you are hired directly under celcom, got staff benefit, pay low postpaid plan as staff, medical benefit by AIA, bonus gooding..

If aegis,vads,symphony, or attached to recruitment company...no future to move further, they have high turnover of employees, contract basis, anytime will be kick base on your KPI

Waw. Yet ur nick is patience.. Hmmm

no life job dont accept

If u going reject it, tell lah how much they offer.

LOL. I'm working in retail lagi no no life. offday only once every week

I don't suggest telco. Go into bank sector. You'll learn more useful stuffs. My two cents.

PM me if you wanna join bank sector.

Hahahahaha the irony kannnn 😂 My name busuk already at TM, confirm in their CRM aka Siebel got warnings at the first page. Lmao! Nowadays I call all take very nicely and carefully.

This post has been edited by patienceGNR: Sep 1 2016, 12:56 AM

1st answer urself this question,..

1) can u handle boring repeating script ??

2) can u handle angry frustrated caller ??

Yup last time in VADS. If no other offer accept first. 1 year well spent I should say. But if you are rushing to buy Civic/bungalow, then better look for other opportunity such as SO

i work at flextronics p1 as helpdesk and it is shift job ,

i kena few time people 'screw' me , until my supervisor end of my contract ,

i was send to p2 as technical support , i work 6 months , and work 4-5 technical support job

which retail? Retail can see many amoi. H&M, F21 etc.

they shout bcos they cant see u and they know u cant see them

astro and TM... these two CS if possible avoid them like the plague

u can always sell your butt. or you're a girl?

Lifespan shortens considerably

Kerja yang kena tahan maki

Wah aegis that bad hug

How to go into bank sector? As cs also?

Gaji 20k then can accept

Don't wanna comment much on aegis.

Bank sector if you know nuts, start from CS. Trust me you will learn a lot, it's always CS that learn most and more than those at branch.

it will be very super stressful & when u need superior help then u will kena dumb aside because they just cover themself only.. trust me..

Work as promoter better...

direct celcom or vads or kelly services?

bangla fee can claim ka?

owai

how much pay? better than uniqlo? need to work odd hours? u rainbow ppl? call center really rainbow ppl friendly one.

Huh?
What makes this job rainbow friendly compare to others?

if you are confident with your technical knowledge, understanding, verbal speaking and listening skills whynot?

if the pay is good why not?

bear in mind your work hours will kill your social life as you will be working during hours people are free.

if telco and fast food for sure kena maki a lot..

hey, no worries..

1 full year wont affect ur mental much

yes it will bleed ur ears, tear ur heart, u will keep grudge on a customer u never met, u will punch a wall for no apparent reason, u hope that u have a death note with u when u entertaining a very annoying customer, u will blame all ur ancestor for all the customer foul words, u will start to learn how to curse badly on someone while smilling..so u see, its not that bad..

..but it worth gold for ur cv..u dunno how much soft-skill comm is crucial in current job demand..

been there done that..trust me on this..

so go try it..its worth it..

Customer shouting is not all the time.. Just be patient.. its a good opportunity for fresh grad. you should just take it.

Beta setuju.. Kualiti pekerja vads kebanyakan macam sampah.. Kerja tak pandai, speaking haram jadah tapi nak yang terbaik.

Lahabau betul.

Standard CS Reply:

Customer: @#%%^^&&!!!!!
CS: I am sorry sir, i cannot help you with that. Is there anything else i can help you with?
Customer: @#%%^^&&!!!!!
CS: I am sorry sir, i cannot help you with that. Is there anything else i can help you with?
Customer: @#%%^^&&!!!!!
CS: I am sorry sir, i cannot help you with that. Is there anything else i can help you with?
Customer: (Hang Up)

CS profit, goyang kaki, take home salary.

If you have high EQ you can.
You need to know sometimes there are ppl who gets frustrated easily without any reason, even when you are helping them the right way.
And mostly......the ppl with problem will call into the call center....they are already half angry mode.

it would be nice if customers were that 'easy to die'.


As for ts,

Want to know more about this job? Go to read McD's facebook page. You can see many customers flaming McD on its delivery service.

You always remember one thing, customer is scolding your company, not you.

I have been into this field for over 5 years now and advanced into management field, a really good job for you to step in and learn more.

Depends on the company you are joining too.

u got high EQ then can accept, else better not

1st..muka kena tebal.
if not, u better look for other jobs.