To hell with VADS. Their SQ team is shit LOL.

And their HR + interviewers are horrible, why I said so is because Telekom's CS from VADS can't even speak simple English (broken grammar) but nevermind still. What's worse is that these CS staffs are not attentive at all.

I remember my most recent case with TM call center
Friday night I called, I was told system under maintenance, they can't log case yet. So OK, fine.
On that time, I told the girl, "When your system is up, create the case and I want the case number."

This is her reply, "But sir, the system is down......."

I screamed at her, "EH KO NI TAK FAHAM BAHASA KE APA, NAK AKU CAKAP DALAM BAHASA CINA, TAMIL? I said I want the details WHEN YOUR SYSTEM IS UP."


Their interviewers are topkek bodo dunno how they screen staffs.

After that, this girl didn't create the case for me. Until Tuesday came my mother told me no one contacted her yet.
Called TM again and screw every single one including the manager.

------------

I'm a customer from hell, nasib baik Maxis is understanding. Their staffs more professional, compassionate and empathetic

Each time I call, I make sure I am not talking to CSO from VADS. When I call Celcom, I make sure they're not from AEGIS as well.

Telco + aegis, either you're Starhub level 4 or Celcom level 5.

Slowpoke

I don't suggest telco. Go into bank sector. You'll learn more useful stuffs. My two cents.

PM me if you wanna join bank sector.

Hahahahaha the irony kannnn 😂 My name busuk already at TM, confirm in their CRM aka Siebel got warnings at the first page. Lmao! Nowadays I call all take very nicely and carefully.

This post has been edited by patienceGNR: Sep 1 2016, 12:56 AM

Don't wanna comment much on aegis.

Bank sector if you know nuts, start from CS. Trust me you will learn a lot, it's always CS that learn most and more than those at branch.