Hi gang....
Yesyerday i was surprise as i open the letter i saw a lawyer letter saying that they iwll want to sue me because i never pay celcom of RM 53.00++
So i call the customer service of celcom

Me:(After all the advertisment) Hello i want to ask why there is an outstanding amount for 010-xxx xxxx and 017-xxx xxxx?
CS:Sir,this is the 2 months bill
Me:Well,what you mean 2 months i already port out how can there is an outstanding bill?If outstanding it sure can't do the MNP, without warning or nothing suddenly you send a lawyer letter to me
CS:Sir,it is overdue 3 months
Me:i don't care 3 months or what i just want to know how you send a lawyer letter without notice
CS:When u port out from Celcom we stop sending bills to your home
Me:OK,can't you call or SMS or whatsapp?
CS:so sorry sir,we will make a report about this
Me:1 of the customer service ask me to pay the unbill amount +commiment fee how come i still owe Celcom?
CS:sir you have to wait for the billing amonunt then settle and then u paid the port out
Me:1 of your telling me this another telling me that
which one is real?
CS:sorry again sir i will highlight this is my superior
Me:ok thank you Bye
CS:Bye


i think i will escalate this case to MMCC/SKMM
any suggestions?
i paid already

This post has been edited by ezekieldavidchong: Aug 26 2016, 03:07 AM

it happen to me long time ago , now im using prepaid , no more ridiculous thing happen

I just experienced the same thing. They never even bother to notify you of any outstanding balance.
I didnt knew i have any outstanding balance until I was told I was blacklisted when applying for new line. I ask them to email me the bill statement and then straight report and complain to SKMM 2 days ago. I found out they blacklist me the day I terminate my service. Bunch of asshole.
One more thing is I terminate my line 7 days after the billing cycle but they charged me full payment for one month.

for sure this is postpaid

Before it tiau their CS..

PREPAID is paid first then used.
POSTPAID is paid upon used.
The problem was we think deposit is deduct upon last month .. sometime they convert to 6 month expand rebate and said we ow always ow them 2 month.. it wrong.
If i ask what i due.. is what is my due till this x date not last month.. Most cs dumb on this.

Bro use prepaid..



maxis wa sudah report pdpa.gov.my u mana mau larik. Don't remind if you kejar i lawyer wa kejar u dari celcom.com.my ngan pdpa.gov.my

No more postpaid for this

It happens to me before . They send me a warning letter too .
But it's Digi

Celcom the 'future' Maxis?

hoohooo there was once Celcom sent a bill to my house (but not under my name).

I have notified celcom immediately, they had took the notice but DID NOTHING. And I make another 2 reports before I gave up.

2 years later, some gangster appears my house together with legal letter demanding approximately 1k+ from me. I straight away called up celcom and F them up side down.

I pun baru terkena.
My 12 month Celcom postpaid contract end on 25th Aug.
So I request for termination on 26th Aug. (yesterday).
The CS at Blue Cube told me there will be another 1 time monthly billing (what the....).

I ask her why it is so?
Because my billing cycle is on 8th every month. If request for termination before the 8th Aug, there will no more bill she told me.

Oh no how I'm going to request for line termination before 8th Aug. if only my contract will end on 25th Aug.?
I will charge for penalty!

I ask will my line been active till 8th Sept. (billing cycle date)?
She told me line will be deactivated within 24 hours after request for termination.

What the ....
What the use of paying another one month bill if can't use the service?

All celcom new posrpaid plan has a termination charge of 1 month access free clause. I think consumers need to factor this in before they sign up.

Celcom also has the practice of pre-charge you for posrpaid bills. For example if your bill date is 8th August, your bill will have your charges for 8th July - 7th August , plus advance charge of commitment fee for 8th August - 7th September. I don't know if even this amount will be refunded to you.

And yes, celcom does have some miscommunication problem with their billing department notifying unpaid monies to their ex-customers. Looks like this legacy issue has not been resolved and celcom should prioritize resolution of this pertinent thorny issue

This post has been edited by Chrono-Trigger: Aug 27 2016, 09:53 AM

Monday report terus ke MCMC

This post has been edited by ezekieldavidchong: Aug 27 2016, 10:43 AM

Normally, before you port out, you have to settle all your existing bills but this doesn't mean all the bills are settled, because there are still unbilled amount (your usage for the current billing period at the time of MNP/terminate, but the bill not issued yet).

Most people tend to forget this because this unbilled amount is normally processed at the billing date. Example, you MNP or terminate on 1st, but the bill cycle date is 31st (you only get your bill on 31st every month).

As for termination, you can terminate anytime as long as you don't any contract at the time of termination. You have to settle all existing bills at the time of termination but then you will only get the unbilled amount (next bill) at the bill cycle date within 30 days.

Most people gets blackisted because they overlooked the final bill which comes after you terminate/port out from the Telco. This bill if not settled will result in blacklist, totally legal.

This post has been edited by scamboy: Aug 29 2016, 12:52 AM

If the system cannot generate.. that's not user problem. Usually should pro rate the amount and close the amount.
As i said before.. POSTPAID is used then paid. IF not used . NO PAID .. understand..

Celcom did the same thing here. I refuse to entertain them. If they want to call a lawyer go ahead, I am prepared to face the court for justice.!


This post has been edited by Screw Celcom: Jan 10 2017, 12:19 AM

Even UMobile when you terminate at the counter where you sign some document for terminate will inform you about "need to pay last bill"
If still refuse to pay... Your name will be on blacklist.

I am not sure what plan you have with Celcom but TnC stated

What happens if I terminate my plan?
You will be charged 1 full month of your package value on top of your outstanding bill amount.

From here

https://www.celcom.com.my/personal/plans/fi...p=1439663563811

By signing up.. You are agreeing to their TnC
Celcom outsource their Customer Service so usually their reply will be like SOP.

You can file with SKMM.
Celcom will just need to show their TnC which you have BLINDLy sign earlier.

MCMC also need to rely back to celcom.
In fact, MCMC don't have power to make a decision towards celcom.
In simple, these kind of CFM and MCMC are help you to forward complain and follow up the case with service provider...

CFM = Forward complain to service provider
MCCM = Follow up with service provider

Both organization memang tak boleh pakai one...



If you memang tak boleh tahan, perhaps you can further visit to the HQ to make further action based on the link below:-

http://www.soyacincau.com/2017/01/06/man-w...-throwing-eggs/


It will be the most effective and fastest way that Celcom will solve your problems...

OR

If celcom more Lan C (more evil) than you, you will soon receive another lawyer/police letter that you vandalism their property..

Important .
make sure you read TnC Celcom 1st before we..((me also)) deem ourself to be victims

see below again
I am not sure what plan you have with Celcom but TnC stated

What happens if I terminate my plan?
You will be charged 1 full month of your package value on top of your outstanding bill amount.

From here

https://www.celcom.com.my/personal/plans/fi...p=1439663563811

By signing up.. You are agreeing to their TnC
Celcom outsource their Customer Service so usually their reply will be like SOP.

You can file with SKMM.
Celcom will just need to show their TnC which you have BLINDLy sign earlier.


Most of the time, we sign happily without realising the implication
but when wanna port out/MNP/terminate..
then all play victims

Celcom have clearly stated inside TnC.

This post has been edited by MakNok: Jan 10 2017, 10:17 AM

This is what civilized telco will do to it own customer..MCMC also same crap do nothing about it..welcome to civilized malaysian guys..

MakNok been two years + my issue never been solve by pdpa skmm.. every 6 month i had to follow up.. they don't care if we been bar or not..

@alien3d
In my case, my deposit never get refunded despite personally go to Ampang Celcom HQ and submit my claim after port out to XOX 3 years back.

and what is your issue again?

as far as i know...
Umobile did blacklist me for not making last payment many years back..hahaha
that why i learn a very important lesson...

Despite making last payment and cancelled on spot at Berjaya Time Square, there will be always "some" form of outstanding left.
i even call my friend working at accounts dept Umobile and triple check.
In the end had to pay lo.

So, i believe each and every telco should be the same....there will be always last outstanding payment needed.

It's seems like need to bring some stones to HQ there and throw the stones to the company logo.
Then the only way they can respond to you and solve the problem.

Those do report such as CFM and MCMC are just extra work and for their record document purposes.
So since most of the telco like this, should we be each other same like that bring huge of stones before walk in to service center?

i been using maxis postpaid for long time.. one day delay one month, they call my new number celcom. I said to them . I will stop using MAXIS because i cannot understand your billing system at all.Paid early Potong, Paid late.For sure potong RM10. What da hell i suppose to paid ?Paid on time also kena potong. Reason They don't understand the concept of POST PAID. I ask how much i should paid . I PAID la.. no due..After one hour paid, they bar me. Reason "System Delay process".

They most annoy me was, HOW they can access my new number celcom .. ? Celcom said They don't give any permission to MAXIS. MAXIS said , they fault and ask to shutdup and give discount for 6 MONTH no usage.. I allready STOP ?So Why you charge me again ?

Been forwared to SKMM . Last they said, they don't have authority upon PDPA issue, then i forward to pdpa.gov.my..

I would said one thing "MOST malaysia billing telco SYSTEM is fuc*ed UP " . Aren't logic at all..
maxis mana you mau lari..COWARD.. Maybe need to do like DIGI fiasco rasa baru settle

This post has been edited by alien3d: Jan 10 2017, 02:23 PM

happened to me last time too when I was with Maxis. When I port out as soon as the option is available from postpaid to Digi Prepaid I went to Maxis center and said I want to port out and settle my bills. They calculate and give me an amount. After 1-2 month ported out I got the electronic bill of RM33. I did not paid it and after a while they give up.

Now its been more than 8 years since I've ported out no issues. CCRIS also clean

you lucky..Maxis don;t put you on blacklist..
i didnt settle my last payment....cannot registered any postpaid plan with any other Telco...haha

as for CCRIS...i think P1 take the trouble to that and not sure whether YES do that as well.

Well I have not tried registering postpaid for other telco since prepaid is what I need for my usage. I just need to keep the number active and I'm not in Malaysia that much.

Im afraid that you will end up be charge for vandalism private property.
That guys just lucky digi didn't report to police.

This post has been edited by Ultraman123: Jan 11 2017, 03:45 PM

come on guys.

this is common sense. you have to pay the last bill still. just because you ignored it for the past 3 months or 3 years does not make it ok to ignore.

the fault on celcom (or any billers) is they did not properly communicate to you the last next bill.
the fault on your behalf is you did not follow up.

terminated my Maxis - immediately lock me out from accessing their billing area.

terminated my Streamyx - immediately all my past bills becomes not available, let alone newer bill.

terminated my Celcom - immediately gets unlisted from OCS and have to check over the counter.

MNP-ed from Celcom to Hotlink - a few, also gets unlisted immediately and have to check over the counter

BUT I have always followed up own my own effort to make sure nothing is owed by me, or owed by them. i MNP-ed and terminated almost 6 accounts in the past 2 months. it's the same everywhere.

regardless whether it's prorated from previous bill till terminate, or full commitment like what celcom is doing, there will always be one last next bill.
you have lived long enough and old enough to register your own account and to realise this is the same with any biller.

Nope for me ilogical. What due is due.. That's the diff with PRE -PAID and POST PAID .. Unless no differentiation butter call it PREPAID

Celcom FiRST is not prepaid lorrr.

What you paid when signing up all is used to offset first bill. It's "upfront payment", not "deposit".

From 2nd bill onward it will really be use first, bill later.

When you terminate or MNP, what and how much you used between previous bill till termination is not yet determined, regardless how you wish that such timeliness is the case.

As someone who has "been there, done that" in telco backoffice, I can confirm that while charging for postpaid is done real time, the unified accounting of the various chargeable elements for postpaid does not happen in real-time.
Telco charging is a complex and expensive operation on its own and a simple error can escalate into major monetary discrepancies and "shouting" matches between operators, partners, and customers.
As much as we'd like you to pay your dues immediately when you decide to terminate our relationship, this is not all-you-can-eat for one price, and we can't determine exactly how much you have used at your whims, fancy, and timing.

Just like electricity and water, you are free to eat as much as you can; but wait for you next bill for us to account properly how much you have actually used.

I personally have seen correct items that should have gone appeared in previous bills, appearing in next bill. That is how delayed the accounting can be.

(We can make it real-time, but will ALL of us be receptive to paying the same expensive charges as what prepaid users are now "enjoying" the the real-timeliness? it can't be some want and some other decline. either we're all all in the same boat or none at all.)


Yang merajuk,

____
Customer Service
Telco XYZ

This post has been edited by cicak.fakir: Jan 13 2017, 04:39 PM

Betul ke bro? Scare right now because i using this gold plan.

I also confirm from MAXIS they do batching........... and not at 12:00 it's 6' clock afternoon..


I also once do billing system. and nothing to shout of.


Because they scare of trial balance shi* broken.

As mention.. POST PAID.. Are recurring billing.. Our Telco only stop it.. It's lazy job..It woudn't stop unless somebody said so..
If PRE-PAID , it's not recurring billing instead of CHARGE FIRST then used.

yes telco for long time abuse that word..

FREE XXX amount for 6 month for first payment

FIRST TRANSACTION = FREE XXX (down payment cum deposit cum whatever the term they want to mention ) ..
NEXT MONTH --> paid XX amount
** Most of US think first payment was the deposit while it's actually distribute to XXX FREE
WHEN Terminate
Why da hell i got LAST PAYMENT...
Because you always DUE 1 MONTH from the first TRANSACTION.
cicak.fakir .. This is true fact.. no such thing.. This is reason i said it was PRE-PAID. We Pay to used , instead we used then paid.

why?

nothing scary lorrr.

different part of the back office handles different charging.

it's expensive to keep them all in sync at all time.

real-time is required for prepaid - all the different parts have to keep updating the central "balance" server in real-time, and every time customer do something that requires deducting balance, have to get clearance from central "balance" server in real-time.
cannot have delay else customers start to complain "slow" response when dialling, when spending credit on google play, .. etc.

but for postpaid, real-time is overkill and unnecessary. it's operationally cheaper to batch-update the central "balance" server during "quiet" time. sometimes the many different part reports late to the "balance" server, even after beyond cut-off time for your next bill; and you will not see that call you ended just before last midnight appearing in the bill that came out today.

want to test how delayed? delay paying your postpaid bill till the last minute on the day before your bill comes out. while the "balance" server will note that you have paid, high probability that the payment will not be reflected in your bill tomorrow.


another example?
try having departmental meeting every hour of the day rather than weekly - keep everyone in your team up-to-date and in-sync. see you boss' response about how "expensive" such meetings if conducted ever hour instead of once a day or once a week or once a month.

i didn't say i did billing system. but i had my opportunity to do things in back office of several.

anyway, celcom postpaid first always have last next bill. whatever you paid during sign up is finished by the time 2nd bill out - if not finished yet in 1st bill.

postpaid is always USE -> ACCRUE -> PAY -> REPEAT

prepaid is always PAY -> DEDUCT -> USE -> REPEAT

------------------------------------

see? payment during signup all used up by 2nd bill.
from then on whatever i USE first will have to POSTPAY in next bill.

Wait . First bill is when you receive the day one or after next month ?

This post has been edited by alien3d: Jan 13 2017, 05:35 PM

i only use for data. replaced my streamyx.

the day i signup till 1st bill is about ~13 days. i think. that's why prorated.
the data entitled for that period is also prorated.
payment during signup minus prorated 1st bill , still have balance carried forward.
no need to pay anything.

then the full period between that 1st bill till 2nd bill.
because the balance from signup cannotcover the 2nd bill in full, now i have to pay the difference.

if and when i pay, the outstanding balance shown in 2nd bill will become zero.
i don't own celcom anything, and celcom does not own me anything.

after 2nd bill .....

scenario 1. i keep on subscribing.
celcom will issue 3rd bill where my commitment and additional usage between the 2nd bill and 3rd bill is listed.
then i will become liable again.

scenario 2. i terminate after 2nd bill but far before 3rd bill AND celcom processed termination to completion before midnight of bill date.
celcom will issue 3rd bill where my commitment and additional usage between the 2nd bill and 3rd bill is listed.
then i will become liable again.


scenario 3. i terminate after 2nd bill but close to before 3rd bill AND celcom processed termination to completion before midnight of bill date.
celcom will issue 3rd bill where my commitment and additional usage between the 2nd bill and 3rd bill is listed.
then i will become liable again.
but in very unfortunate case that a usage charge arrived too late to accounting, probably, a 4th bill will be generated for that last missing piece of puzzle.


scenario 4. i terminate after 2nd bill but close to before 3rd bill BUT celcom processed termination to completion after midnight of bill date.
celcom will issue 3rd bill where my commitment and additional usage between the 2nd bill and 3rd bill is listed.
then i will become liable again.
and specific to celcom, if my understanding is correct from exchanges with 1111 and counters, a 4th bill will be generated for that period i was still active.



the above are potential scenarios that i anticipate of. this does not mean celcom will behave exactly like the scumbag i am imagining.
nor it does not stop you from appealing to waive the 4th bill if you find yourself in the last 2 of my scumbag senarios.

the fourth depend .. but the old billing system i make.. no such thing as prorate.. if you start 12.. It mean that start cycle 30. If you start billing 1.. This hassle to calculate pro rate and so on.. If they calculate prorate mean they will be final billing..

for the FiRST plan, the 1st bill is prorated (not sure how "additional use not inclusive" in determined).

the 2nd and onward always full commitment + "additional use not inclusive" as laid out in T&C, not pro-rated.

that's why if based on that "full commitment" clause alone, it's possible for celcom to be scumbag even if you terminate before midnight but they couldn't complete termination before midnight.

when i upgraded from Basic 38 to Blue 45 two days before bill date, i was cautioned that if it does not complete before bill date, i will still be charge RM38 postpaid not only for current period (was incoming Dec bill) but also in next period (the next incoming Jan bill).

thus i panicked because 25hrs after call to upgrade and 12hrs to midnight, they still have not switched.

eventually when they completed the upgrade ~8hrs before midnight, the bill came out like this
+ full RM38 for the period
+ prorated RM45 for 1 day (the day the completed switch)
+ additional use

This post has been edited by cicak.fakir: Jan 13 2017, 06:22 PM

im also kena liao



but what happen b4 is

1- want to MNP TO DIGI in the middle of a month
2.go to digi then wait for confirmation if got no outstanding bills
3.yes,i did not pay yet for my current bill cause have to wait salary day on 28th
4. 2 days,my network succesfully change and i was shocked i cant view my last bill on my celcom website,so how to pay?
5.lawyer letter come after 2months..ffuuuu

This post has been edited by faizal87: Jan 23 2017, 05:32 PM