MCMC also need to rely back to celcom.
In fact, MCMC don't have power to make a decision towards celcom.
In simple, these kind of CFM and MCMC are help you to forward complain and follow up the case with service provider...

CFM = Forward complain to service provider
MCCM = Follow up with service provider

Both organization memang tak boleh pakai one...



If you memang tak boleh tahan, perhaps you can further visit to the HQ to make further action based on the link below:-

http://www.soyacincau.com/2017/01/06/man-w...-throwing-eggs/


It will be the most effective and fastest way that Celcom will solve your problems...

OR

If celcom more Lan C (more evil) than you, you will soon receive another lawyer/police letter that you vandalism their property..

It's seems like need to bring some stones to HQ there and throw the stones to the company logo.
Then the only way they can respond to you and solve the problem.

Those do report such as CFM and MCMC are just extra work and for their record document purposes.
So since most of the telco like this, should we be each other same like that bring huge of stones before walk in to service center?