Hi gang....
  Yesyerday i was surprise as i open the letter i saw a lawyer letter saying that they iwll want to sue me because i never pay celcom of RM 53.00++
So i call the customer service of celcom

Me:(After all the advertisment) Hello i want to ask why there is an outstanding amount for 010-xxx xxxx and 017-xxx xxxx?
CS:Sir,this is the 2 months bill
Me:Well,what you mean 2 months i already port out how can there is an outstanding bill?If outstanding it sure can't do the MNP, without warning or nothing suddenly you send a lawyer letter to me
CS:Sir,it is overdue 3 months
Me:i don't care 3 months or what i just want to know how you send a lawyer letter without notice
CS:When u port out from Celcom we stop sending bills to your home
Me:OK,can't you call or SMS or whatsapp?
CS:so sorry sir,we will make a report about this
Me:1 of the customer service ask me to pay the unbill amount +commiment fee how come i still owe Celcom?
CS:sir you have to wait for the billing amonunt then settle and then u paid the port out
Me:1 of your telling me this another telling me that
which one is real?
CS:sorry again sir i will highlight this is my superior
Me:ok thank you Bye
CS:Bye
i think i will escalate this case to MMCC/SKMM
any suggestions?
i paid already

Normally, before you port out, you have to settle all your existing bills but this doesn't mean all the bills are settled, because there are still unbilled amount (your usage for the current billing period at the time of MNP/terminate, but the bill not issued yet).

Most people tend to forget this because this unbilled amount is normally processed at the billing date. Example, you MNP or terminate on 1st, but the bill cycle date is 31st (you only get your bill on 31st every month).

As for termination, you can terminate anytime as long as you don't any contract at the time of termination. You have to settle all existing bills at the time of termination but then you will only get the unbilled amount (next bill) at the bill cycle date within 30 days.

Most people gets blackisted because they overlooked the final bill which comes after you terminate/port out from the Telco. This bill if not settled will result in blacklist, totally legal.

@alien3d
In my case, my deposit never get refunded despite personally go to Ampang Celcom HQ and submit my claim after port out to XOX 3 years back.

and what is your issue again?

as far as i know...
Umobile did blacklist me for not making last payment many years back..hahaha
that why i learn a very important lesson...

Despite making last payment and cancelled on spot at Berjaya Time Square, there will be always "some" form of outstanding left.
i even call my friend working at accounts dept Umobile and triple check.
In the end had to pay lo.

So, i believe each and every telco should be the same....there will be always last outstanding payment needed.

come on guys.

this is common sense. you have to pay the last bill still. just because you ignored it for the past 3 months or 3 years does not make it ok to ignore.

the fault on celcom (or any billers) is they did not properly communicate to you the last next bill.
the fault on your behalf is you did not follow up.

terminated my Maxis - immediately lock me out from accessing their billing area.

terminated my Streamyx - immediately all my past bills becomes not available, let alone newer bill.

terminated my Celcom - immediately gets unlisted from OCS and have to check over the counter.

MNP-ed from Celcom to Hotlink - a few, also gets unlisted immediately and have to check over the counter

BUT I have always followed up own my own effort to make sure nothing is owed by me, or owed by them. i MNP-ed and terminated almost 6 accounts in the past 2 months. it's the same everywhere.

regardless whether it's prorated from previous bill till terminate, or full commitment like what celcom is doing, there will always be one last next bill.
you have lived long enough and old enough to register your own account and to realise this is the same with any biller.

Celcom FiRST is not prepaid lorrr.

What you paid when signing up all is used to offset first bill. It's "upfront payment", not "deposit".

From 2nd bill onward it will really be use first, bill later.

When you terminate or MNP, what and how much you used between previous bill till termination is not yet determined, regardless how you wish that such timeliness is the case.

As someone who has "been there, done that" in telco backoffice, I can confirm that while charging for postpaid is done real time, the unified accounting of the various chargeable elements for postpaid does not happen in real-time.
Telco charging is a complex and expensive operation on its own and a simple error can escalate into major monetary discrepancies and "shouting" matches between operators, partners, and customers.
As much as we'd like you to pay your dues immediately when you decide to terminate our relationship, this is not all-you-can-eat for one price, and we can't determine exactly how much you have used at your whims, fancy, and timing.

Just like electricity and water, you are free to eat as much as you can; but wait for you next bill for us to account properly how much you have actually used.

I personally have seen correct items that should have gone appeared in previous bills, appearing in next bill. That is how delayed the accounting can be.

(We can make it real-time, but will ALL of us be receptive to paying the same expensive charges as what prepaid users are now "enjoying" the the real-timeliness? it can't be some want and some other decline. either we're all all in the same boat or none at all.)
Yang merajuk,

____
Customer Service
Telco XYZ

I can confirm that while charging for postpaid is done real time ?

Telco charging is a complex and expensive operation

We can make it real-time,

Betul ke bro? Scare right now because i using this gold plan.

i didn't say i did billing system. but i had my opportunity to do things in back office of several.

anyway, celcom postpaid first always have last next bill. whatever you paid during sign up is finished by the time 2nd bill out - if not finished yet in 1st bill.

postpaid is always USE -> ACCRUE -> PAY -> REPEAT

prepaid is always PAY -> DEDUCT -> USE -> REPEAT

------------------------------------

see? payment during signup all used up by 2nd bill.
from then on whatever i USE first will have to POSTPAY in next bill.
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i only use for data. replaced my streamyx.

the day i signup till 1st bill is about ~13 days. i think. that's why prorated.
the data entitled for that period is also prorated.
payment during signup minus prorated 1st bill , still have balance carried forward.
no need to pay anything.

then the full period between that 1st bill till 2nd bill.
because the balance from signup cannotcover the 2nd bill in full, now i have to pay the difference.

if and when i pay, the outstanding balance shown in 2nd bill will become zero.
i don't own celcom anything, and celcom does not own me anything.

after 2nd bill .....

scenario 1. i keep on subscribing.
celcom will issue 3rd bill where my commitment and additional usage between the 2nd bill and 3rd bill is listed.
then i will become liable again.

scenario 2. i terminate after 2nd bill but far before 3rd bill AND celcom processed termination to completion before midnight of bill date.
celcom will issue 3rd bill where my commitment and additional usage between the 2nd bill and 3rd bill is listed.
then i will become liable again.
scenario 3. i terminate after 2nd bill but close to before 3rd bill AND celcom processed termination to completion before midnight of bill date.
celcom will issue 3rd bill where my commitment and additional usage between the 2nd bill and 3rd bill is listed.
then i will become liable again.
but in very unfortunate case that a usage charge arrived too late to accounting, probably, a 4th bill will be generated for that last missing piece of puzzle.
scenario 4. i terminate after 2nd bill but close to before 3rd bill BUT celcom processed termination to completion after midnight of bill date.
celcom will issue 3rd bill where my commitment and additional usage between the 2nd bill and 3rd bill is listed.
then i will become liable again.
and specific to celcom, if my understanding is correct from exchanges with 1111 and counters, a 4th bill will be generated for that period i was still active.
the above are potential scenarios that i anticipate of. this does not mean celcom will behave exactly like the scumbag i am imagining.
nor it does not stop you from appealing to waive the 4th bill if you find yourself in the last 2 of my scumbag senarios.