Hi k!nex,

Thank you for your screenshot and glad to hear your ssd performs well. I have talked to our tech support head and according to him if the SSD connector is not clean your system will either not detect the SSD or you will get blue screen. We suspect your first attempt of inaccurate test result is related to the software / testing environment. If you needed any help, we can always help you to check your system and your ssd.

Every ILLEGEAR laptop is tested with multiple stress-testing software to make sure the system performs accordingly before we deliver to our end users. Hope clarifies and sorry for the inconvenience caused.

According to benchmark, the default 512GB NVMe drive actually performs better than Samsung PM981.

This post has been edited by Prince J: Apr 8 2019, 11:44 AM

Below are questions I had that were answered by emailing Illegear support. Response are not directly quotated but rather my interpration.

Qeustion 1)
Answer - Raven does not have user manual for the time being.



Question 2)
Answer - Refer to red circle in image




Question 3)
Answer - The pernament solution is to disconnect the cable under the 1st M.2 drive bay.

How's illegear latest line up nowadays?

The last of illegear i had is RU-14 and still working but now i need something with little more beef but doesn't have much heat pack to it.

would appreciate some of the model to recommend on the budget range RM3,000 to RM5,000.00.

I render videos. The software I use only utilize the CPU, not the GPU.
Obviously, the CPU gets hot under constant load and results into the fans ramping up. However is the intended behaviour for both the CPU and GPU to ramp up together? Meaning to say, are both fans paired. If one slows down, the other slows down and vice versa?

Hi, Neo|ofGeo, The ILLEGEAR Onyx Lite is priced at RM4116 based on the suggested specs but you can also customize the configuration further according to your requirements by using the link here https://store.illegear.com/slim-and-powerfu...-onyx-lite.html

The ILLEGEAR Raven is priced at RM3136 based on the suggested specs but you can also customize the configuration further according to your requirements by using the link here http://store.illegear.com/high-performance...gear-raven.html

In addition, may i know what are your primary usage for the laptop? Then we could recommend accordingly to you as well. Feel free to pm me or whatsapp our Sales Line for easier communication

Hi dylan_chng, yes it is intended behaviour for both CPU and GPU fans to ramp up together and slow down together.

send a pm but didn't receive any reply as of now.

Hi, we have reply you on whatsapp.
Please feel free to contact us if you need further information. Thanks

After using the laptop for around 3 hours, the laptop fan seems to stuck at one speed even when the temperature is around 40++ something. This does not happen when the laptop first start up and the fan is quite loud and kinda annoying.

Anyone else having this problem ?

*Illegear Laguna Model

Hi zoixc, may I know if the issue is still present if the fan is turbo-boosted? You may do so by pressing FN+1

On the other hand, may I know if the behaviour is still happening after the system is rebooted? Aside from the fan boost functionality, kindly find the rest of the LAGUNA Keyboard Shortcuts for your reference as listed below:

FN+1 - Toggle fan speed (auto/max)
FN+3 - Toggle rear led strips
FN+9 - Toggle touchpad light, bottom LED strips
FN+0 - Toggle touchpad light, screen display & led lights
FN+spacebar - Toggle keyboard backlight brightness

The rest are indicated on the F1-F12 keys, hope this helps!

Yes the issue is still there after press FN + 1, i can see cpu and gpu fan speed up but only the cpu fan slows down after pressing again.

No, the fan speed is normal after rebooting, but will have same issue after certain hour of usage.


*Edit*
After pressing on FN+1, the fan speed when up as expected but when i press again, only the CPU fan speed when down and the GPU fan speed did not changed at all. The fan noise can be heard after rebooting as well, did not encounter this issues before

This is when the fan speed is at max speed.


This is after i press again FN+1.


This post has been edited by zoixc: Apr 17 2019, 12:29 AM

Hi zoixc, I've sent you a PM

Azim can my S5 use this control center ..?

Hi wingwp, the pictured Control Center is exclusive for LAGUNA models only, hope clarify same goes to S-Series & the Raven series, etc.

whats the latest software/control center for S5? can pm ..

Hi wingwp, I've dropped you a PM

Hi, is Illegear considering refreshing your desktop/laptop line with the Ryzen 3rd Generation processors when they are released?

Hi nagash99 Yes we will consider

Looks like intel 9th gen (i7-9750) and GTX1660Ti are available for order on Illegear website (Prodigy and Rogue). Onyx (non lite) loses rtx2060 option.

This post has been edited by pluginbaby: Apr 23 2019, 04:36 PM

ONYX RTX2060 have been sold out and pending with a lot of back orders, therefore we temporary disable them on our webstore until there is a clear ETA. We plan to re-enable them end of this week.