naughty ah u, getting from neighbour

Just received my monitor. Having same problem with him, my table too small. Time to hunt new desk lol

Beware on ViewSonic "Fantastic service!" and this Monitor VIEWSONIC VX3209-2K design got BIG FLAW where ants can go inside!

It happen twice already and second ants is fully stuck inside the screen!

Ants or any insert is not cover under warranty and they charging RM 360.40 for cleaning up the screen!

This is my 1st and last ViewSonic monitor!

Beware and re-consider if you plan to buy ViewSonic monitor in future.





Reply from ViewSonic Customer Service and the quotation.
Highpoint Service Network is ViewSonic Malaysia the only authorize service center.
https://ap.viewsonic.com/my/support/article.php?id=2

the ants died and stuck inside?

my house sony tv also got ants go inside having fun walking around, some day its gone some day its there walking around

it stuck inside and dead. All my previous 3 monitors (LG, Acer & BenQ) never facing this issue.

It is dead and stuck, that the frustrated part. It cost insanity to clean up, that price already can buy a low end Full HD monitor.

This post has been edited by Andrewtst: Sep 10 2017, 12:17 AM

ouch, dead and stuck there really annoying especially a monitor and its on nearly middle of the screen

and RM360 just to remove one bastard ants

shake the monitor wont dropped the dead ants?

oh no...

I try shake very hard also can't and damn annoying because it is in center...

The cost is beyond my expectation, what happen if ants go inside again after clean... ...

Very sad now... yish!

I not recommended ViewSonic to anyone anymore, they charging crazy price for the servicing and they said this is already helping me... ...

I ask them this is your discount price, if without discount is that cost RM 500 ? No reply from them... ...

This post has been edited by Andrewtst: Sep 10 2017, 12:25 AM

maybe can try disassemble yourself and remove the ants since the cost is so much to send back to them

but how can ants get into there, the panel not completely sealed?

I don't know how to dismantle myself.

It is obvious the screen is not seal completely, else how could be so easier ants go inside.

I told them this is design flaw, they don't admit, I even send to USA ViewSonic sales email (the only email I can get) also no feedback.

I believe ViewSonic don't want business. Now I know why ViewSonic last time so famous but now no longer is. Probably their service always bad but I don't know only.

I think the ants go inside from the side in between the black and white border, that part looks not 100% seal in proper.

try find screws then unscrew them, next is find places where plastic panels meet to separate them

i have dismantle dell monitor before for fun so probably most monitor are build this way

annoying problem this. you are very unlucky

ants can get in from the ventilation holes but get into the panel itself just make my head spin

just make sure no ants nearby.

done.

Sometimes it is hard to control ants. My place seldom got ants but I also dunno when that stupid ants go inside.. ...

so after all those repair.. still consider under warranty or not?

didnt ask 2nd opinion from tv repair shop? maybe open panel just will cost rm50...

I didn't plan to let them clean. RM 360 is hilarious. Not sure how outsider cost.

another brand is Philips Gioco, the designed that is having a fine gap between front and back cover attracting tiny black ants flocked inside. The most irritating, I can see them moving happily here and there.

Lucky Philips never in my list, not sure why I never like any of Philips monitor I seen. Their default color output somehow not attract me.

ViewSonic Facebook Malaysia do ask my contact, I see what their respond tomorrow. I hope they do contact me for solving this problem not getting the number for fun only.

It's a sad thing and yet unfair that they did not want to honour the warranty. I think this is a design flaw issue and they should cover it, furthermore there's no physical damage of your unit.

Heck I'm using this monitor as well and I'm really worry now whenever I see the small ants on my workstation desk....hope such thing won't happen!!

Kindly update us what's their take on this. Thanks for sharing!

They said person in-charge from Taiwan will call me tomorrow. I see what happen tomorrow and update here.

All the while the email do flow to one of the PIC at Taiwan.

This post has been edited by Andrewtst: Sep 11 2017, 12:59 AM