Gave up on using their service months ago, their service is getting worse and worse...
I paid extra for express air shipping, but get my item after 1mths.. I check with them, always say "according to our system, we sent out the item"...

Gave up on using their service months ago, their service is getting worse and worse...
I paid extra for express air shipping, but get my item after 1mths.. I check with them, always say "according to our system, we sent out the item"...

Totally agree, they are loosing the regulars 

Hi guys, not sure if any of you have heard of ezbuy Malaysia or formerly known as 65Daigou Malaysia. They claim themselves as 'the only flat rate Taobao forwarder in Malaysia' and today I will show you guys how these crooks trying to slash my throat. I am trying my very best to stay calm as I am typing these, but I really beh tahan with their shitty service and how good they are in giving empty promises.

I have been using 65daigou for more than six months and spent alot of money on their services. I will usually opt for their 'Buy-For-me' service, in which I will provide them the Taobao link and pay for the item in MYR (although they do earn from the RMB-MYR exchange rate so its ok I close one eye) and they will help me purchase the item.

When I am about to check out the item for the delivery to Malaysia stage, this is what they charge me:



For three pair of shoes only, how is it possible for it to weight 8.87KG? ARE THESE SHOES MADE OF STEEL?!! 

And because it weighs 8.87KG, the delivery fee is automatically RM99.74. And this amount is delivery of the shoes, not including the cost price of the shoe. So ok lo, I screen shot this and personally inquire ezbuy Malaysia thinking maybe got error. Because for Buy-for-Me service, once item reach their warehouse, they will repack the items to save delivery cost. It is also promised on their website and policy. Then after I consult them, this was their reply:




Ya ok I admit I was very pissed when replying them because I really cannot tahan with their shit service. As you guys can see, there are two similar pair of shoes I order, but how come only one pair weigh 7KG but another weigh less than 1KG? Make sense no? It's so obvious that there are errors somewhere but these guys can blatantly give this kind of unprofessional reply.

I am so tired of their shit rude feedbacks and snail service. For all the money they spent on advertising and brand rebranding, they should have spend it better on increasing their services and efficiency. There were also couple of times which my parcel arrive much later than the promised ETA. And for those who are wondering why didn't I confront them on their Facebook page or other social media platform instead, this is because ezbuy Malaysia does not allow postings on their Facebook page.

I am here just to express my frustration and alerting current and potential ezbuy users. So disappointed with their services. After all my parcels have arrived, I will never ever use their shit service again. 

Please be noted that they have changed the home delivery policy for prime user. Previously it was RM8 per checkout to deliver the item from their warehouse to your home, and now it is changed to charge based on weight, and the minimum charge is RM8.

Good try ezbuy, there is no point to buy item from Taobao thru you as most of the cost saving has been charged up by your agent fee, lower than the market conversion rate, shipping fee, delivery fee and etc...

It appears you guys haven't much exposure buying stuffs from China or even from overseas. Even if you buy from ebay, delivery can take a long time. Its not the seller or website's fault, but its the circumstances of shipping. Sometimes even Kastam Malaysia can hold your package even with Express delivery, it can take over a month.

How often you buy from China Mr Expert?
Just because you have bad user experience does not means you can justified a Sub-standard service from this agent by blaming custom etc.

I have bought from China many, many, many times - I lost count. Mostly from Ebay, also used ezbuy.

I never said I blamed the agent. On the contrary I said slow shipping is not the agent's fault.

Please read my post properly as I think you misunderstood.

Okay ezibye day are numbered

Hi guys, not sure if any of you have heard of ezbuy Malaysia or formerly known as 65Daigou Malaysia. They claim themselves as 'the only flat rate Taobao forwarder in Malaysia' and today I will show you guys how these crooks trying to slash my throat. I am trying my very best to stay calm as I am typing these, but I really beh tahan with their shitty service and how good they are in giving empty promises.

I have been using 65daigou for more than six months and spent alot of money on their services. I will usually opt for their 'Buy-For-me' service, in which I will provide them the Taobao link and pay for the item in MYR (although they do earn from the RMB-MYR exchange rate so its ok I close one eye) and they will help me purchase the item.

When I am about to check out the item for the delivery to Malaysia stage, this is what they charge me:



For three pair of shoes only, how is it possible for it to weight 8.87KG? ARE THESE SHOES MADE OF STEEL?!! 

And because it weighs 8.87KG, the delivery fee is automatically RM99.74. And this amount is delivery of the shoes, not including the cost price of the shoe. So ok lo, I screen shot this and personally inquire ezbuy Malaysia thinking maybe got error. Because for Buy-for-Me service, once item reach their warehouse, they will repack the items to save delivery cost. It is also promised on their website and policy. Then after I consult them, this was their reply:




Ya ok I admit I was very pissed when replying them because I really cannot tahan with their shit service. As you guys can see, there are two similar pair of shoes I order, but how come only one pair weigh 7KG but another weigh less than 1KG? Make sense no? It's so obvious that there are errors somewhere but these guys can blatantly give this kind of unprofessional reply.

I am so tired of their shit rude feedbacks and snail service. For all the money they spent on advertising and brand rebranding, they should have spend it better on increasing their services and efficiency. There were also couple of times which my parcel arrive much later than the promised ETA. And for those who are wondering why didn't I confront them on their Facebook page or other social media platform instead, this is because ezbuy Malaysia does not allow postings on their Facebook page.

I am here just to express my frustration and alerting current and potential ezbuy users. So disappointed with their services. After all my parcels have arrived, I will never ever use their shit service again. 

Hi guys thanks all for the concern. Just to update, ezbuy Malaysia has already gotten back to me and they admit it was their fault. The parcel has changed from 7kg to 0.53kg wtf..

I already attached their reply here, not sure is it viewable or not. Btw, thanks all for sharing 🙏🏻