Last time their service quite ok 1 but suddenly become so so bad. Take 1 month more than expected to arrive

owh, good idea! next time i am gonna try it
Thanks

Lmao guys, even if ezbuy reads they probably couldn't care. And I understand what the former customers of ezbuy feel because I have been using their service long before when they were known as 65daigou.

But now, RIP ezbuy HAHAHAHA.

https://www.facebook.com/eatlicious/photos/...?type=3&theater

Seems like more problems from this site

So this is gonna be a little long post, so apologies for that.

After using Ezbuy's service so many times, I'd rate them between "satisfied" to "yeah okay, got the work done at least". BUT! Discover some absurd policy about their shipping this time! I ordered some plastic storage box weighing up to 5KG volumetric weight. So thinking since I'm charged volumetric might as well order something else to take advantage of the extra space (if any) since I'm charged for it anyway. And it's storage box, just put some stuff in there la right? But LO AND BEHOLD! After ordering other stuff: 11 pcs clothing; 1 heels, 1 flats; and one bag, quoted weight shoot up to 9.32 kg, chargeable weight 10.26kg. Heels got charged .72 volumetric weight, fine cause comes with box. Strapless bar .59kg due to boxed packaging as well. So volumetric weight is about 6.5kg, remaining 3kg is for the clothes. But since my parcel is most probably being charged volumetric, and FFS the rest are clothes! So go ahead and fold it, crumple it, roll it! The actual weight shouldn't matter anymore, right? So I contacted customer service wanted to tell them give me a final quote of the consolidated parcel's volumetric weight, to my surprise I was told regardless of the volumetric weight, ANYTHING THAT GOES INTO THE SAME PARCEL WILL BE CHARGED ADDITIONAL SHIPPING. Like, WTF are you talking? Since when shipping company charge you the weight for every item inside the box after deciding to charge you on volumetric weight? Or am I missing something? Tried to ask them repack my heels inside the storage box to reduce volume, was told I will still be charged for the heels DESPITE NOT TAKING ANY EXTRA SPACE OTHER THAN SPACE IN STORAGE BOX! I'm seriously mind-blown. My mistake for not clarifying with them beforehand but who would have thought they'd be so ridiculous? Definitely not me! Or maybe I didn't understand shipping logics/rules, so someone enlighten me yeah. Don't if I'm wrong

Conversation with CS attached!

And it took me days to be able to get someone to assist me. No one ever give a damn about message dropped via their app. Website stated live chat from 10-10 Mon-Thurs, good for office time employees right? No. I tried to speak to them online Thurs around 8PM but live chat NOWHERE TO BE FOUND - they disabled it. Friday had to use my phone to go online during lunch hour for the live chat - hell of a challenge. Mobile website is not that user-friendly.


Attached File(s)
 Ka_Yan.pdf ( 82.04k ) Number of downloads: 101

i guess they just charge to earn those extra, can cover the loss with prime

unless u talk to seller ask them pack in one package and send in as 1 item only, but then if anything missing u can not do anything cuz only stated 1 item

Jus use taobao forwarder direct lah so easy i dont understand why u all like to use all these 3rd party . Taobao direct forwarder only charge rmb19 per 1kg (rm13), u can keep 20days at thier warehouse to combined all your product. I normally buy clothes so they will jus put every pakage from different seller into 1 big plastic bag. Usually reach KL (Me) after 3 days from guangzhou. Jus received mine today that sent out from gz warehoure on monday. Payment n tracking also so easy .

Prime membership is quite worth it, especially for really heavy items and bulky one. I've received 80℅ of my orders so far and they're all in great condition.
Which I'm quite surprised really considering how people complain all the time about their service haha.

is that an agent or directly from Tao Bao, I have been using Ezbuy services too but I have recently heard that shipping directly from Tao Bao is much easier and cheaper.

thx for posting this, so now we know their tactic ,

ridiculous reason to charge like that.

i buy items that are less than 0.5kg, why do i need to pay rm19 by using direct shipping from taobao.

with ezbuy, they oni charge RM4.5 for 500g only, this is a way to save.

not really, depends on how big your purchase,

ezbuy will use some tactics to increase the cost of shipping.

Wa, luckily I stumble on this thread...

I'm using Taobao consolidated shipping now, so far my experiences have been quite good la, from date of item purchase to arrive malaysia need only about 7 days.

Thing is though, got a lot of things (xiaomi official store power bank for example) that can't ship directly using their service. Which forwarder you guys recommend for these?

Also, if can recommend one for USA also would be good. ComGateway reliable but man, my wallet feeling empty using their services...

if the china seller send out fast, should reach very fast but the only problem is they lack of men power ( i guess).
they need to repack all the packaging, that will take long time.
currently they serving SG, MY, Aus and Thai market.
The quantity of parcel they handle perday is crazy.

I collect from their delivery lorry before, is like 40 people queuing to collect their parcel.
whole lorry is full of item.

They also make alot of mistake, i purcahse something from USA and forward to SG.
they charge 10x the weight of the original item.
Lucky is ship for me service that i can see the item weight from DHL website and compare with them.

not easy to communicate with their CS also as many is PRC.
no matter how, they still offer the best shipment in market, no choice lo.

Hey! Luckily I've searched for this thread about ezbuy before I made my purchase with them. What made me think twice before proceeding my order with them is because they don't quote you the actual total which is only the amount excluding the shipping fees as its very risky for us, it could be up to them on the shipping fees after paying the product cost. I would like to ask that if you guys have any other reliable & cheap Taobao forwarder that I could rely on? Thanks in advance.

Items under Prime are not the cheapest though. Better buy directly from Taobao.

This post has been edited by truelife: Mar 7 2017, 06:14 PM

So, does it still ok to use their services?

Gave up on using their service months ago, their service is getting worse and worse...
I paid extra for express air shipping, but get my item after 1mths.. I check with them, always say "according to our system, we sent out the item"...

If count like this, all air fowarder will bankrupt, go check how much dhl or fedex charge before u troll here...

Thanks for replying my ancient post

I know exactly what is "Volumetric weight" and "Actual weight" mean.

This post has been edited by e_mc_square: Mar 28 2017, 01:29 PM