My parcel very late, tracking shows delivery failure.

Wen to Poslaju center where my parcel was supposed to have arrived, they said due to high load volume, that's why no delivery to my place.

I said never mind, then I want to collect manually.

They say cannot collect, must wait to be delivered.. but already 2 days after I went to the counter, still no deliver.


They don't deliver, they don't pick up calls, they don't let me collect, just ask me to wait for the parcel while they deliver.


My goodness the service is terrible. You cannot collect unless they attempt to deliver and issue you a paper that you were not at home.


But you never get that paper if they NEVER attempt to deliver.

That means my parcel stuck in limbo. Really first class stupid service.

where do you live?

JB

Lol, one of my parcel says delivered but I didn't received it. First delivery failed to deliver but there was someone at home, second day says delivered but there was no postman from laju ringing the bell, knocking the door or even call me as usual, suddenly says delivered and signed by someone called Airil. I don't even know who the fark is Airil and why the fark he accepts it.

Called pos laju and they said need 3 farking working days to investigate. The hell

eh? I use pos laju dulu
Boleh je self pickup

I think u kena kencing la

No problems la self pickup

Sometimes it's about how you address the counter staff also. I've seen people barge in and shout at the staff, then complain about poor service.

Recently i had issue with PosEkspres.

Had to refer to PosEkspres as well as Poslaju.

didnt have any problems with either although they could not resolve issue.

They tried to help but just couldnt. No give me CB face or rude at all.

But neither was I.

Eventually issue resolved and item received.

i encounter similar thing with Poslaju. have to wait for that slip that prove they tried to deliver but no one home.
DHL on the other hand, can call them to inform you will self collect then they will leave it at the office

And complaining at /k rather than Poslaju HQ will solve the problem.

I have frequent problems with Poslaju delivery due to my overseas purchases and I have no problem getting it from the Poslaju centre. The only reason they might not be able to hand over your parcel is if it's still on delivery van. I've often picked up my parcels even without the missed delivery slip so it might've been a misunderstanding. You should be able to pick it up from the Poslaju centre, unless they're claiming the parcel is still with the transit/distribution centre awaiting delivery to the nearest Poslaju outlet.

Betul

Either we rude and staff hate us

Or that staff memang cibai la



I see

Your BM good or not? Maybe ur BM not good then got communication problem among the POS staff.

JB fler too, my case I guess the postlaju guy couldnt find my house since its a kampung area so it was stated as a failed delivery, the fakap thing is that it's was alright before this, and the fler didn't even bother to call me or anything

but TS pretty sure u dont need the paper slip to collect, you can just write your tracking number and a few other details on a piece of paper that they give at the collection counter. But if your item isn't there also tough luck la

The parcel confirm already in their service center and even listed twice failed delivery attempt because of unknown reason, which I found out was due to 'overload' workload when i went to the counter. I was very polite.

They insist I just wait for it to be delivered, as it was supposed to be delivered on the day I went to them, but 2 days passed that makes total of 4 failed days to deliver yet I am not allowed to collect.

Really nonsense service.

end up what happened?

Sometimes the CC company kencing u.
I kena before

They actually didn't deliver at all ( tracking site didnt say 'delivering/failed' ) , no calls , no paper . Waited for a few days decided to call up and they told me it's at the pickup centre , though they gave me a choice for either re-delivery or self pickup

Sometimes its the noob staff. Try go again and ask a diff staff. Maybe you get another answer.

Living in malaysia so many years and still trust poslaju service

Topkek malaysian

post office staff sedang enjoice new CC