My parcel very late, tracking shows delivery failure.

Wen to Poslaju center where my parcel was supposed to have arrived, they said due to high load volume, that's why no delivery to my place.

I said never mind, then I want to collect manually.

They say cannot collect, must wait to be delivered.. but already 2 days after I went to the counter, still no deliver.
They don't deliver, they don't pick up calls, they don't let me collect, just ask me to wait for the parcel while they deliver.
My goodness the service is terrible. You cannot collect unless they attempt to deliver and issue you a paper that you were not at home.
But you never get that paper if they NEVER attempt to deliver.

That means my parcel stuck in limbo. Really first class stupid service.

Sometimes it's about how you address the counter staff also. I've seen people barge in and shout at the staff, then complain about poor service.

i encounter similar thing with Poslaju. have to wait for that slip that prove they tried to deliver but no one home.
DHL on the other hand, can call them to inform you will self collect then they will leave it at the office