I am a Maxis Fiber + Astro IPTV user. During peak hours, the speed will drop. Call for support but then always say Best Effort. Ass lah, best effort. Maxis Sucks!!

Youtube Video Link

This post has been edited by mztang52: May 14 2016, 02:31 PM

Sux

you video link broken

This post has been edited by pakji: May 14 2016, 02:43 PM

Updated

seen you bad speed
why you don't take UNIFI

poor maxshit
unifi is best almost stable then maxshit

Ask for rebate on the bill. Complain to skmm

You should sign Time if your area is cover

why stay with them.
change to TIME or Unifi

Still got contract. If I want to terminate, I have to pay RM2400.

This post has been edited by mztang52: May 15 2016, 07:18 AM

Lodge a complain with their CS

Lodge complain for so many times, every time their techinician come the speed will went back normal and very smooth.

Tis is very weird

Ya, I dunno what kind of sorcery is this.

Did u install some software to monitor d historical speed?

No.

Blazing fast speed..


Attached thumbnail(s)

wah so much u need to pay

lol that speed

From the graph can see that their speed is not stable. The penalty is so expensive because they know you dun have the money to pay the penalty, then you tak akan lari. Haha

This post has been edited by mztang52: May 15 2016, 01:35 PM

yeah. most people would wait until contract over

Try to reboot? I sometimes after a week will get slower speed. My lowest speed will be 9.45mbps - 9.50 mbps...

What is your highest speed?

Did u complaint to their CS?

Well Time have rm500 rebate for Maxis fiber and unified user

So if u don't mind to bare the rest of the amount u can apply for it if u r area is cover..

This post has been edited by chuahcs79: May 15 2016, 04:00 PM

Sad to say, my area isn't cover by time.

9.60 mbps

I called MFiber direct line it say is normal... mean while still waiting for proper speed.

I supposed their reply is not acceptable

Mine is even worse. The CS says the speed is the best effort speed.

well all telco CS said that when we report about speed or network congestion

Agrred

Consider to change operator

To what?

Unifi or Time

port out wait for sky fall down?

No Time Coverage. Got PENALTY if I want to port out. Dunno what SKMM can do.

Keep complaint with SKMM until u obtain satisfy answer

I am really disappointed with the answer too...

Truly, need to keep complaints... really hope the Service Team read our problem.

This post has been edited by sonic31s: May 16 2016, 05:00 PM

That because Astro contract..if pipu take maxis+astro iptv the contract is with Astro not Maxis..

ooh like that..

Report to mcmc and cfm la... 9.5mbps is totally unacceptable.

Lol RM2400, its like a trap.

Exactly.

Can meh? Then will I get any rebate on that?

Do screenshots of speedtest, ask maxis for waiver, they not willing, write to mcmc with the screenshots. Then mcmc will take action. Maxis like that is fake advertising already.

The term is still best effort when you signed agreement. It does not specify the min speed. They oversell their services.

Yeah. The CS also tell me best effort speed but when I sign the agreement it didn't say best effort speed or whatever just say need to pay RM2400 for early termination. So I can directly complain?

that best effort speed is stated in their T&C for personal. The one supply with form is oni summary. If u read carefully they will give link to full T&C n PDPA site.

They didn't. I read the T&C carefully before sign the T&C.

if not mistaken some did managed to get some rebate

Best effort is best effort, but if can't even surf properly, it means their issue which they need to resolve if proven other providers can access the site properly. Cfm and mcmc will take care of these. If still continue like that can ask for termination without penalty.

Ok but speedtest with UK server, the speed is only 6mbps.

6mbps is good enough. Stream HD only need 3mbps

Can't even stream a 480p movie.

their best effort only applies to connection back to maxis. Same like unifi. If your speed is slow to other countries or using different speedtest tool, they are not responsible.

So if you have proof that speedtest using their tools is slow then can complain to MCMC. Best effort doesn't means can get away with appalling service. Best if you have many screenshot of the speedtest during different hours.

You can even try cancelling the contract by telling them you are not satisfied with their service. Tell them you are not going to pay them any penalty cause they never provided you with any decent service. I think someone from their "special customer service" section will call you.

This post has been edited by abubin: May 18 2016, 01:12 PM

Try to because speed is always stay at 2-5mbps during Saturday and Sunday. Very few days are 8.3-8.9 mbps.

Maxis, thank you for replying me in a short time. I will look how's your speed during Saturday and Sunday.

agree, other telco is much more better, even the price also cheaper.

RM2400? this is abit too over

how the speed over weekends?

any improvement.

do update

Which plan are you using? Where do you stay? High density condo?

HAHAHA sorry to say, but no Maxis no wifi, no entertainment lor. Im not really agreed with the maxis but w have no options. I used to call Maxis centre to ask why my credit always been kene curi but they keep argue with me hahha

Damn fast now. 9.91mbps on weekends. Now, the speed is at the range of 9.91 - 10.3 mbps

Terrace

No TIME fiber in my area. SAD...

How?

glad to hear. guess they reset back the port so now u can get good speed

Dunno how long will it last.

if problem. report again & again until u get back your speed

Are you on Maxis Fiber also?

nope

Good then

If me I will rather switch to other Telco, can't stand this kind of poor internet.

what internet are you using?

anyone switch from other telco to TIME? Do TIME really pay the penalty payment?

Ya,i switch to TIME. they really compensate me RM500 for the penalty charges.

wow! this is great. considering whether want to switch to TIME. must discuss with my housemates.

TIME Fiber offers cheaper price higher bandwidth and better CS. No need to ask lah. This is a must.

haha,still have to ask, we share the internet together, our internet speed is too slow, so just thinking whether want to switch to other telco.

your location?

bro..100mbps for RM149..what you need to discuss?

Very low Ping and exactly the speed what I subscribed for. Still dunno how long will it last.


Attached thumbnail(s)

i stay klang, i check the coverage before, my area is under coverage.

haha, just dicussed with my housemates and they have same answer with you,why must ask them, if the plan is so worth.

in my case..seriously sometimes it will become so damn slow(during nighttime 10 pm+)..still planning on terminating it after finish the contract this August

Been using maxis iptv 1years 6month, say bye2 after end contract.

Btw, not recommended to new subscriber.

Maxis IPTV sucks. TIME IPTV is OK.

Yes slow move with maxis 10mbps..time offer 100mbps with same price.

lel
now ramai jump ship to TIME liao

Are you using wifi(2.4ghz) to test?

Those results may not be accurate.
Using asus rt ac68u with cloudcheck service, can get 10 mbps up and down from wan. I do agree that maxis/astro iptv customers service isn't good, they said that 3rd party routers aren't compactible when I got the 3rd party router working with manual settings since asus didn't officially surport astro iptv at the moment.

Ha. I have one TP-Link router. Astro IPTV works for a few minutes then die.

OK, have you tried manually entering the vlan?

Yup. I set the vlan for IPTV as 823.

This post has been edited by mztang52: Jun 10 2016, 10:23 AM

OK, may i know what fiber backbone is at your area? Is the line from tm or maxis?


Update :If it's maxis fiber backbone then you won't able to get internet /iptv service as it supposed to be a 2 digit number. If it's tm backbone then be sure to enter correct vlan and plug in the astro to lan 4.

This post has been edited by yongtjunkit: Jun 10 2016, 01:36 PM

TM's infra. My vlan ID at port 4 is 823 which is for my IPTV service.

OK that's weird. It may be tp link router issue