Kesian. Lol.. Nxt time buy iphone!

Kesian. Lol.. Nxt time buy iphone!

yep.
if crush and they dont wanna replace,
u can go 13 floor..

inb4 lain kali belilah online di mi.com.my.

kek

inb4 lain kali belilah online di mi.com.my.

kek

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518193]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

most likely this case

greenfone want insurance claim from gemfive before sending replacement.
gemfive claim from gdex. gdex said no

yep.
if crush and they dont wanna replace,
u can go 13 floor..

pity, but problem is with GDEX not gemfive or greenfone

whichever courier service, usually the compensation $ for damage delivery does not cover the cost for the good.

ie. bought a coach bag online, came by poslaju, the buckle of the bag looks as though the rider dragged the bag on the floor throughout the course of delivery

ya know... just fyi you should hide your particulars ts...

basically.. the fella wants to make more $ so ur complaint will probably be one of those backlogged cases.... if anything, threaten to lodge a complaint via the consumer tribunal....

got choice to buy in lowyat forum dont wan, go buy from this 3rd party website for what??

next time just wait for official or get it from directd or satu gadget. done..

GEMFIVE got 14days return policy ma.....

*Applicable return policy (description)
Basic (free returns within 14 days if incorrect, damaged or defective)

Yeah, the main problem is with GDEX. But it's really sad that neither GDEX or greenfone took responsibility.

I was in 1 of this kind of problem before, but mine ended up pretty well where I get a good replacement product.

Just for your info, you can complain to GDEX branch manager on this matter and they can take up the case. The have a pool of money that is used to compensate damage goods. If no one entertain you, you can report to higher level. I went up to branch manager only and everything got settled as the branch manager was very helpful (The lower stuff was like an A**Hole).

But normally compensation will be paid to the seller (If I am not mistaken), and The seller will replace the product.

Good luck TS, and sad to see we have such a sucky logistic services.

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
  
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
  
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

Why buy from a reseller when you can buy from the official website itself? This is what happens when there's too many parties handling a single transaction.

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

pity, but problem is with GDEX not gemfive or greenfone

GEMFIVE MOTTO
MERCHANT DIUTAMAKAN, BUYER DIANAK-TIRIKAN

1 of my order processing for almost 20days and gemfive didnt do shit

you said gemfive is the best place to buy pc. roflmao!!!  caught you trolling

The problem is the 32GB RN3 sold out within one minute when it went on sale on mi.com/my a few weeks ago, and it continues to be out of stock until today.
Luckily I managed to buy mine that day 

So some people got no choice have to buy from resellers. Plus some people got duped by the attractive discounts offered by GEMFIVE.

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

inb4 lain kali belilah online di mi.com.my.

kek

kek. I want to buy but less than a minute from the supposed sale, out of stock. Stupid, they know many people want to buy but keep the stock low. In the end, I bought Lenovo. Got free t-shirt some more. Lanjiao Xaimi. Stupid marketing bull. Not worth it.

kek. I want to buy but less than a minute from the supposed sale, out of stock. Stupid, they know many people want to buy but keep the stock low. In the end, I bought Lenovo. Got free t-shirt some more. Lanjiao Xaimi. Stupid marketing bull. Not worth it.

i had a bone with gemfive as well.
i bought a tv before my wedding in feb 2 weeks earlier before actual day.
first week x sampai they said merchant lambat. second week x sampai they blame merchant no stock (senheng). then i also sien adi so i proceed with my wedding without the tv which is not a big problem but it suppose to cover the bad paint on the wall lol.
so after wedding setel 1 week after i call them again they said they will get back to me and they didnt. then i email them and a person name karfai said still under investivation with their merchant. few days later i email ask for update they said escalated to their purchasing department bla bla bla.

cut story short, i only got my unit on early april. after all the scolding etc it really not worth it

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

lodge a police report, lodge a report with kpdnkk as well

provide both report number and kpdnkk report number to all 3 parties.

go to G5 office and make a hooha. confirm within that week , u will get yr phone d.

i had a bone with gemfive as well.
i bought a tv before my wedding in feb 2 weeks earlier before actual day.
first week x sampai they said merchant lambat. second week x sampai they blame merchant no stock (senheng). then i also sien adi so i proceed with my wedding without the tv which is not a big problem but it suppose to cover the bad paint on the wall lol.
so after wedding setel 1 week after i call them again they said they will get back to me and they didnt. then i email them and a person name karfai said still under investivation with their merchant. few days later i email ask for update they said escalated to their purchasing department bla bla bla.

cut story short, i only got my unit on early april. after all the scolding etc it really not worth it

Thanks. But Gemfive they don't want give me their address.

GEMFIVE got 14days return policy ma.....

*Applicable return policy (description)
Basic (free returns within 14 days if incorrect, damaged or defective)

why not buy directly with mi.com.my?

how to trust any thing u say now 

if i not mistaken r..
shipping company ada policy.
last time missing my parcel..they can only refund 40% of the item.
so yeah..they r fak.

Thanks. But Gemfive they don't want give me their address.

Dont say we didnt help you. Good Luck!

http://vsdaily.com/gemfive-com-my/