i had a bone with gemfive as well.
i bought a tv before my wedding in feb 2 weeks earlier before actual day.
first week x sampai they said merchant lambat. second week x sampai they blame merchant no stock (senheng). then i also sien adi so i proceed with my wedding without the tv which is not a big problem but it suppose to cover the bad paint on the wall lol.
so after wedding setel 1 week after i call them again they said they will get back to me and they didnt. then i email them and a person name karfai said still under investivation with their merchant. few days later i email ask for update they said escalated to their purchasing department bla bla bla.

cut story short, i only got my unit on early april. after all the scolding etc it really not worth it