ya know... just fyi you should hide your particulars ts...

basically.. the fella wants to make more $ so ur complaint will probably be one of those backlogged cases.... if anything, threaten to lodge a complaint via the consumer tribunal....

got choice to buy in lowyat forum dont wan, go buy from this 3rd party website for what??

next time just wait for official or get it from directd or satu gadget. done..

Yeah, the main problem is with GDEX. But it's really sad that neither GDEX or greenfone took responsibility.

I was in 1 of this kind of problem before, but mine ended up pretty well where I get a good replacement product.

Just for your info, you can complain to GDEX branch manager on this matter and they can take up the case. The have a pool of money that is used to compensate damage goods. If no one entertain you, you can report to higher level. I went up to branch manager only and everything got settled as the branch manager was very helpful (The lower stuff was like an A**Hole).

But normally compensation will be paid to the seller (If I am not mistaken), and The seller will replace the product.

Good luck TS, and sad to see we have such a sucky logistic services.

pity, but problem is with GDEX not gemfive or greenfone

lodge a police report, lodge a report with kpdnkk as well

provide both report number and kpdnkk report number to all 3 parties.

go to G5 office and make a hooha. confirm within that week , u will get yr phone d.

i had a bone with gemfive as well.
i bought a tv before my wedding in feb 2 weeks earlier before actual day.
first week x sampai they said merchant lambat. second week x sampai they blame merchant no stock (senheng). then i also sien adi so i proceed with my wedding without the tv which is not a big problem but it suppose to cover the bad paint on the wall lol.
so after wedding setel 1 week after i call them again they said they will get back to me and they didnt. then i email them and a person name karfai said still under investivation with their merchant. few days later i email ask for update they said escalated to their purchasing department bla bla bla.

cut story short, i only got my unit on early april. after all the scolding etc it really not worth it

GEMFIVE got 14days return policy ma.....

*Applicable return policy (description)
Basic (free returns within 14 days if incorrect, damaged or defective)

if i not mistaken r..
shipping company ada policy.
last time missing my parcel..they can only refund 40% of the item.
so yeah..they r fak.