Yeah, the main problem is with GDEX. But it's really sad that neither GDEX or greenfone took responsibility.

I was in 1 of this kind of problem before, but mine ended up pretty well where I get a good replacement product.

Just for your info, you can complain to GDEX branch manager on this matter and they can take up the case. The have a pool of money that is used to compensate damage goods. If no one entertain you, you can report to higher level. I went up to branch manager only and everything got settled as the branch manager was very helpful (The lower stuff was like an A**Hole).

But normally compensation will be paid to the seller (If I am not mistaken), and The seller will replace the product.

Good luck TS, and sad to see we have such a sucky logistic services.

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
  
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
  
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

Why buy from a reseller when you can buy from the official website itself? This is what happens when there's too many parties handling a single transaction.

5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

[attachmentid=6518454]

Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
[attachmentid=6518203]

Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
[attachmentid=6518213]

ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

pity, but problem is with GDEX not gemfive or greenfone

GEMFIVE MOTTO
MERCHANT DIUTAMAKAN, BUYER DIANAK-TIRIKAN

1 of my order processing for almost 20days and gemfive didnt do shit

you said gemfive is the best place to buy pc. roflmao!!!  caught you trolling