5 April, I pre-ordered Redmi note 3 on GEMFIVE,  the merchant is Greenfone, the courier service is GDEX, and my order number is 100098863.

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Then, on 11/4 I finally received my phone. But, sadly when I get the package I can feel that the box is already crushed.
 
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Then, I unbox it, hoping the phone got no problem. Yeah! As expected, the phone is bend and the screen is cracked.
 
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ASAP I called GEMFIVE to ask about it. What Gemfive told me was, they need 3-5 days to deal with the merchant and courier. Which are GREENFONE and GDEX, they need to get their acknowledgement. This acknowledgement make me to wait for 1 week!!! In this 1 week time, I called Gemfive everyday to get update from them. And what I got from them was just the same answer from my first call to them: “they need to get acknowledgement then only can proceed to replacement”.

Finally, it’s come to 15 April, they finally send GDEX to pick up the broken phone. Ya!!! GEMFIVE never update me they will send someone to pick up the phone. So, I contact them again to get their UPDATE. And GEMFIVE replied, after pick up the phone then they will send a new phone to me.

Then I waited for another few days, I still didn’t get anything/any update. And I call GEMFIVE again for enquiry. This time they told me, the phone is currently OUT OF STOCK. As soon as, the merchant restocked, then they will delivery the new phone to me. OKAY I WAITED FOR ANOTHER 1 WEEK!

Yesterday,  I accidently saw Greenfone selling Redmi Note 3 on another website. Then, I called Greenfone, and they told me, they got the stock already. However, they didn’t receive email from Gemfive to tell them post the new phone to me.
WOW!!! Then I call GEMFIVE to get their clarification. Before I didn’t say anything yet, they still telling me that, the merchant doesn’t have stock yet, I need to wait for the restock only can post the phone. After I heard all this bullshit, then I tell gemfive, I just called Greenfone and they told me they restocked they got the stock for redmi note 3, the only this is Gemfive never give them order to post me the phone.

And finally here come to another version of answer, GEMFIVE then tell me, actually the merchant doesn’t want to replace my phone, because they only can claim rm200 from GDEX.

NOW, I don’t know who is the real big LIAR.
Greenfone said they didn’t get order to send the replacement to me.
Gemfive said merchant doesn’t want to replace my phone.
GG well played!!!!!!!!!!!!
PLEASE HELP ME TO SPREAD THIS OUT~~~~

most likely this case

greenfone want insurance claim from gemfive before sending replacement.
gemfive claim from gdex. gdex said no

yep.
if crush and they dont wanna replace,
u can go 13 floor..

pity, but problem is with GDEX not gemfive or greenfone

whichever courier service, usually the compensation $ for damage delivery does not cover the cost for the good.

ie. bought a coach bag online, came by poslaju, the buckle of the bag looks as though the rider dragged the bag on the floor throughout the course of delivery

ya know... just fyi you should hide your particulars ts...

basically.. the fella wants to make more $ so ur complaint will probably be one of those backlogged cases.... if anything, threaten to lodge a complaint via the consumer tribunal....

got choice to buy in lowyat forum dont wan, go buy from this 3rd party website for what??

next time just wait for official or get it from directd or satu gadget. done..

GEMFIVE got 14days return policy ma.....

*Applicable return policy (description)
Basic (free returns within 14 days if incorrect, damaged or defective)