Jul 23 2016, 11:15 AM
QUOTE(lionheart23 @ Jul 20 2016, 02:55 PM)
redone.....
avoid this name guys....
i've been using 1 year and the internet speed is terrible without 4g, the 4g only available for who subscribing the expensive plan, 3G data above. most of the time, i'm unable to surf the internet although with HSDPA full signal.....
then asking for port out, the outlet ask me to fill up the form to wait for approval, this kind of method has causing me lost my way, why do i need to wait for approval to port out to other telco service if the current telco sucks?
i was not giving a damn shit on their excuses which "require approval to port out" statement, and went to celcom to ask for more details. The celcom customer service told me the port out can be actually done immediately without referring to current telco as long as all the outstanding bill has been cleared, and then i paid RM 10 to celcom, received sim card and the next day was successfully ported out and switched over celcom. The nightmare of internet connection end, able to access internet with high speed connection and line is more stable although redone is using celcom backbone, however it's not stable as it advertised by the salesman.
negative comment been given to their official facebook, however they've blocked me after this, so seem like they cannot accept the bad review from customer?
i'll printscreen my statement in case my comment get deleted from this topic.
really unhappy experience from redone.
Their 2g line is fine but weak at indoor. My line successfully ported out after two weeks of 'approval'.. Other telco can just do it immediately avoid this name guys....
i've been using 1 year and the internet speed is terrible without 4g, the 4g only available for who subscribing the expensive plan, 3G data above. most of the time, i'm unable to surf the internet although with HSDPA full signal.....
then asking for port out, the outlet ask me to fill up the form to wait for approval, this kind of method has causing me lost my way, why do i need to wait for approval to port out to other telco service if the current telco sucks?
i was not giving a damn shit on their excuses which "require approval to port out" statement, and went to celcom to ask for more details. The celcom customer service told me the port out can be actually done immediately without referring to current telco as long as all the outstanding bill has been cleared, and then i paid RM 10 to celcom, received sim card and the next day was successfully ported out and switched over celcom. The nightmare of internet connection end, able to access internet with high speed connection and line is more stable although redone is using celcom backbone, however it's not stable as it advertised by the salesman.
negative comment been given to their official facebook, however they've blocked me after this, so seem like they cannot accept the bad review from customer?
i'll printscreen my statement in case my comment get deleted from this topic.
really unhappy experience from redone.
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