redone.....
avoid this name guys....

i've been using 1 year and the internet speed is terrible without 4g, the 4g only available for who subscribing the expensive plan, 3G data above. most of the time, i'm unable to surf the internet although with HSDPA full signal.....

then asking for port out, the outlet ask me to fill up the form to wait for approval, this kind of method has causing me lost my way, why do i need to wait for approval to port out to other telco service if the current telco sucks?
i was not giving a damn shit on their excuses which "require approval to port out" statement, and went to celcom to ask for more details. The celcom customer service told me the port out can be actually done immediately without referring to current telco as long as all the outstanding bill has been cleared, and then i paid RM 10 to celcom, received sim card and the next day was successfully ported out and switched over celcom. The nightmare of internet connection end, able to access internet with high speed connection and line is more stable although redone is using celcom backbone, however it's not stable as it advertised by the salesman.

negative comment been given to their official facebook, however they've blocked me after this, so seem like they cannot accept the bad review from customer?

i'll printscreen my statement in case my comment get deleted from this topic.
really unhappy experience from redone.

This post has been edited by lionheart23: Jul 20 2016, 02:57 PM

Redone is only good for old folks who didn't use much on the phone.
Their package didn't suit youngsters need nowday.

the reason i port out is because of facing very slow internet although backbone is celcom, and always received funny error, the network is not available at my area happened recently.

tried digi and celcom prepaid for testing, 2 of them didn't facing such issue, spoken to outlet, service center and customer careline, they do not bother to entertain me, just answer my phone got problem with lazy attitude feedback.........

yeah, that's the reason i said goodbye to redone.... once upon time it did a good job since it provided free call on same network until i successfully married my wife, the signal become really bad this year until both of us decided to port out to other telco, and hearing interesting story of "approval to port out" =.="

really big sigh....swt...