yaa, the 'bank's receipt of successful transaction cannot be treated as a proof of payment' really worries for some, luckily it is only rm47, if few hundred bucks or thousand been made, I don't know what will happen next.
I just wrote an email to the redone custcare as been advised by the online CS, attached together a copy of my transaction made, and see how it goes.
What is happening to me might be happened to someone else. Paying directly to them by using the handwritten receipt bearing the redone logo is much more safer to do in the future.

they should upgrade their system

That why i preferred paying bill with human being at handphone shop. Paying using online banking bank take the commission got any problem need handle ourself.

My 1st bill, no rm50 required also...
Just noticed their bill always start at 1st of mth, no pro rate
So dun register near end of mth
Mine in middle of mth but nvm la

This post has been edited by sitescope: Mar 5 2017, 10:44 PM


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During 2yrs u pay via what ?

And also why u selek jompay ? What biller code u used ?
There's r1 under bill payment

via redone self login, fpx system that managed the pay that linked to my maybank account. When jompay been introduced by maybank (biller code 8607), I used that method as it is much faster compared to the fpx. Sebelum ni ok aja in fact during the early days, I got a SMS acknowleged of payment minutes after the transaction, now have to wait few working days lah kata CS.
My recent case, both fpx and jompay all ke laut.

I just add in m2u


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my payment now been updated after my complaint to their CS by email, attached together with the proof of transaction. The last para I just put that I'll escalate this problem to relevant authorities such as CFM or others if things not resolved by today (monday). And yeah... my rm47 updated at last.

This post has been edited by powerwoot: Mar 6 2017, 01:09 PM

Please request report from them.
How to prevent this happen again.

Me always auto-debit...

i use credit card auto debit too

i'm a happy data8 user

Is it possible to cut off the data for Data8 user once it reach its quota?

u will be charged on PPU basis. I set my 3g watchdog to disable mobile data upon 95% of 1gb quota

Me happy postpaid n prepaid user

In ur hp got setting to disable data when reach any amount u set

Actually is meant for my parent. Now they are under SurfMore 30, subline under my name.

But bloody maxis forcing to upgrade to Surf Value Plan 2, RM38 with 3GB data. Which my parent don't need it cause mostly at home & office got wifi...

Right now I'm seeking for alternative telco which provide good plan & good signal...

Digi line proven so so only at my parent place, Umobile no experience but a lot of ppl telling me not to go for it. Celcom plan not attractive. So Redone seems to be ok as the entry plan is low. Just that I worry my parent data if accidentally use more than 1gb, then it will be charge base on PPU, which is headache for me as my father is not good in mobile stuff...

That is have pros and cons benefit...

Install r1 app in ur hp n monitor everyday

A bit difficult for me, as the plan will be use by my dad & mum...

Can't be with them 24hrs to monitor their usage...

Is there any app that will auto switch off / cutoff the data connection once the preset quota reach?

In their hp setting got
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