Again, loved the answer you gave 🤣

No deposit no need rent better, rent oyo budget hotel also need deposit.

Since you have put up public description, why not you put up some sample photos (before and after) so us to look into?

I need to agree with Whei Meng if it is wear and tear then pretty subjective and so far personally I never charge my tenant for it. It is about personal expectation I guess as well as speedrent promises.

I think wear and tear parts are still acceptable just like a car.... Brake pad, even car cushion is consider as wear n tear that the manufacturer doesnt allow owner to claim warranty and told me it is wear and tear.... WTF!!!!

A leather seat starts to peel off pieces by pieces....

Awww

Some examples of what's claimable. In some cases, we helped subsidizing too to ease the financial pain. This year we are looking to allocate some budgets to subsidize some cases where we think should be claimable but rejected by insurance on a case by case basis.

We know some shortcomings of insurance and this is one of the efforts that we wish to step up our role in offering peace of mind experience for everyone.

This post has been edited by wheimeng: Jan 8 2020, 09:14 AM

To b fair if one is in rental market long enuf, wear n tear kenot charge tenants. Small repair under tenants during tenancy. In most cases those repair above 250 ll b paid by owners during tenancy subject to T&C. Structural issue under owners. Tis r the basic for resi rental play.

It's not hassle free when one decided to enter prop market. Slight difference for shop or ofis or factory. Hardly hav such issue but once u need to refurbish the cost ll cos a bomb n last many moons if done up properly.

Resi tenants won't stay long but for biz operators they ll wanna hav a longer tenure in shop or ofis or factory.

Identify the risk u can take b4 venture into any of the above mentioned. Kpkb is just a loss in term of opportunity cost. Get it done ASAP n move on might b a beta option.

As for insolan, I personally won't buy into it. No reason. Just not my cuppa tea.

All tis while I blif wheimeng has done a gd job to build speedrent. He has provided an alternative to certain grp of investors which is gd in a way or another. Well done boss.

This post has been edited by ManutdGiggs: Jan 8 2020, 09:19 AM

In conventional rental scheme, this will be chargeable to tenant.
On landlord side, rental game is very hands on investment and I would suggest that whenever a new tenancy starts, pay a visit to tenant 4-5 months down the road. You will able to gauge the tenant capability upleepjng the place. If place wear down pretty quickly, you need to be alert and put in tenant management.

Thanks sifu for the support and a neutral view.

We cover these damages. The photo wasn't considered wear and tear.

We plan to automate all of these suggestions to give more value to landlord.

so the photos shown is it coverable by speedrent insurance? The photos shown confirm vandalism by tenant already not wear and tear.
besides, i would like to get your advice whereby did you have any customer's unit install CCTV inside the unit ?

4-5 mths visit once?
I plan to visit at least once a mth and if I am free will visit every 2 weeks to prevent my property is in good condition as always.

@se800i ya, those are damages and approved claims. CCTV? Not that I'm aware of, seems invading privacy?

But I am installing at living hall. My purpose to it is just to protect my property in good condition. would it be adviseable to do so?

just need to make sure tenant is informed and aware of that. best to have an acknowledge form to sign by both parties so that there won't be any dispute around it. better be safe than sorry.

if lets say i engage speedrent to rent my unit. would speedrent able to ready such acknowledgement form ?

It can be done in the addendum side of the agreement.

from all the experienced sifus here.. is it better use conventional ways or speedrent way? reading the thread seemed 50 50 or perhaps worst...

I bet reading a handful of reviews here do sound bad. And whenever possible, we improve our SOP to address our shortcomings. For example, we are preparing examples of claimable and non-claimable photo and will list it on our website to set better expectation.

We are not perfect, but we strive to be one. All the complaints are one of the avenues that we tap in to improve the quality of service.

Update: It has been 54 days since the tenant has left, and wheimeng's company have yet to solve the issue. The case has been with the insurance company for more than two weeks, the adjuster came to do a site visit more then two-weeks ago, and I suspect that I wont be reimbursed for the damages anyway

At this point I am quite disappointed with their services. They are no different than insurance agents (they are insurance agency right?) that promises the moon and the stars yet when we need them the most, they are of not much help. CNY is coming up too, so we would have to wait longer, if there would be any payouts. We have done everything they asked, including the documents, photos, and police report; yet nothing.

54-days on-going wait vs 14-days of assurances of reimbursement. That is quite a difference. I hope everyone knows what they are getting into; you might as well just skip SpeedRent and just take the deposit. Everyone, be warned.

I have lost two-months of rental income with possible a 3rd month due to the time taken to fully refurbish the units. Please skip SpeedRent if you have to

This post has been edited by wild_card_my: Jan 23 2020, 01:15 PM

Damn this is kinda bad experience..sorry to hear that.

@wild_card_my I'm not sure what do you wish to achieve by posting this when Afiqah mentioned that the adjuster has around 14 days to revert, which would due soon. This was explained to you on the 16th Jan.

I think this forum can be used as a platform to voice some grouses about services so that the public can have a better understanding of business conduct, but it is certainly not a platform for solving issues. We have not shied away from supporting you before you have posted on lowyat, and we are still providing support to you after you have posted on lowyat.

If you wish to pressure us in bowing through taking this to the public, trust me, it won't yield anything better other than what is rightfully yours.

We are doing what is possible and pushed this to the Allianz senior management. We do what is right. And if you wish to have a proper discussion, I welcome you to email me and the team at ceo@speedhome.com.

I don't claim to know every single case that is happening in SPEEDHOME; therefore I take a very open approach to allow any complaints to come to me so that I can look into it. We are genuinely here to offer the best possible experience to all. We do fail sometimes, but we don't shy away from making things right.

I'll not respond to any of your complaints in this forum from now onwards because my team has been communicating with you and you chose to do a public show here.

We have thousands of customers, and we take every complaint seriously, but we won't be pressured to speed up certain issues just because someone decides to take it public. We treat everyone fairly and respectfully.