Added your question to my main response, you can read here.

gks, yes, that's always the plan to grow. There is a lot of new concept and the way we think about rental. And we need to do a lot of education work, as well as support from landlord and tenant!

Thanks for your encouragement and keep the feedback coming back.

Some examples of what's claimable. In some cases, we helped subsidizing too to ease the financial pain. This year we are looking to allocate some budgets to subsidize some cases where we think should be claimable but rejected by insurance on a case by case basis.

We know some shortcomings of insurance and this is one of the efforts that we wish to step up our role in offering peace of mind experience for everyone.

@wild_card_my I'm not sure what do you wish to achieve by posting this when Afiqah mentioned that the adjuster has around 14 days to revert, which would due soon. This was explained to you on the 16th Jan.

I think this forum can be used as a platform to voice some grouses about services so that the public can have a better understanding of business conduct, but it is certainly not a platform for solving issues. We have not shied away from supporting you before you have posted on lowyat, and we are still providing support to you after you have posted on lowyat. 

If you wish to pressure us in bowing through taking this to the public, trust me, it won't yield anything better other than what is rightfully yours. 

We are doing what is possible and pushed this to the Allianz senior management. We do what is right. And if you wish to have a proper discussion, I welcome you to email me and the team at ceo@speedhome.com.

I don't claim to know every single case that is happening in SPEEDHOME; therefore I take a very open approach to allow any complaints to come to me so that I can look into it. We are genuinely here to offer the best possible experience to all. We do fail sometimes, but we don't shy away from making things right.

I'll not respond to any of your complaints in this forum from now onwards because my team has been communicating with you and you chose to do a public show here.

We have thousands of customers, and we take every complaint seriously, but we won't be pressured to speed up certain issues just because someone decides to take it public. We treat everyone fairly and respectfully.

Allianz approved the claim yesterday around 4pm. Today we will disburse it to you.

I beg to differ. Really. There is a lot of misconception about no deposit.

Yes, we do attract 'financially' bad tenants, but we also attract financially stable tenants. And we perform credit checking on every transaction, which means if tenants that are financially bad, they won't be accepted to rent through SPEEDHOME.

Put yourself in the shoe of tenant - even if you were able to pay deposit, would you like NOT to pay deposit if there is an option?
Put yourself in the shoe of tenant - you have just graduated, your saving in bank is low, unable to pay deposit, but does that mean you are financially bad?
Put yourself in the shoe of a property buyer - is downpayment hard? And if the prop developers gives 0 downpayment - would it suddenly become super easy to own a house? (that happened in 2009-ish, and that's why a lot of people 'got rich' with it). Same logic for 0 deposit for renting a house.

I presume you would understand the pain the tenant goes through. And understand that there tons of upside for owners to gain through enlarged tenant pool of choices, speedier because your neighbours want deposit, and you get insurance protection.

We should objectively analyse the situation, not just looking at one aspect of the situation without looking at other opportunities that arise from that.

Around RM10-RM15k range.

Honestly, your argument is weak. Your wear&tear samples are unreasonable as well.

If a landlord is taking the conventional way of getting 2.5months of deposit, I am sure extreme cases are super rare too and hence insurance is not necessarily needed.

Also, your argument of the figures was not supported by any evidence.

It depends on what is stated in the contract. Take all the pictures of your whole house. If the damages incurred more than the deposit amount, you can file the case to the court to claim from him. And also viral the case online so no one will rent to him anymore.

simple je bang... u already so in doubt with this service already... just move on with the conventional renting method je... so far i always collect 3 months deposit from my tenants... I'm sure its workable anyway despite what everyone mentioned about the market... its just mean that speedrent is not meant for everybody je... all these arguments with the CEO are not reducing your doubts anyhow... haha