1. Yes, Speedrent is one of the parties.
2. We do not evict, but we terminate the agreement upon non-payment for 3 consecutive failure charge to the card in a month. We notify tenant every time card has been declined and would expect them to make sure card is chargeable again. This gives you super early 'warning' detection, and begin the eviction within 2 weeks instead of months.
3. We do not evict, we are a payment solution provider. We however would love to provide best practice for eviction.
4. In traditional deposit model, you take 3 months deposit. That's the most you can get in an event you have a bad tenant that break the agreement and at the same time damage your property. In our model, it's the same, we issue up to 3 months rental (which is equivalent to your cash deposit). It's the same.

Hope that explains

Yes. By in large still the same.

Pay for the insurance. Tenant can choose to pay through CC or normal banking transfer.

You can check it out at https://blog.speedhome.com/blog/allianz-insurance-coverage

We do have room insurance but not selling well. However, we still carry the product, can offer to you, not an issue.

The only gap I see with your offering right now, is the TNB rental deposit. The inconvenience coverage of 2K is not sufficient to cover non-payment of TNB. Moving TNB to the third party's name is the best option but  results in uncomfortable discussions because you are a no-deposit scheme.

why i need to spend time monitoring when i have a better alternative?  get the tenant to register the tnb account under their name as ultimately  tnb will go after them for non payment..

"raise your voice" does not work i have discovered - even when  TNB was requested to cut power due to arrears (esp those that exceeded deposit) they still do not do it most of the time so its very time consuming and frustrating ..  Or better still, got a case, when their TNB contractor (outsourced of course) went to the premise, the tenant paid the guy off and the contractor had the audacity to confirm bekalan dah potong and reconfirmed by TNB  - but in reality the power was still running..Later when this issue was raised TNB buat tak tahu and insisted owner pay up everything..! 
Joke was on the owner..

We have unpublished it. Maybe you can PM me your email and I can send you the copy of it.

We are actually piloting transferring the TNB account to tenant's name. If it's a great success, we will roll it out.

we actually prefer this because it's messy and a lot of argument between tenants. Some tenants paid bills, some don't. Just not worth the time in listening to their grandma story.

Just wanted to share my personal experience with Speedhome. I have a condo that was ready to be rented since Aug, hired a few agents but couldn't get any tenant. Stumbled upon Speedhome and decided to give a try. Signed up less than 2 weeks ago and tomorrow I will be handing over keys to my tenant! (Probably I am just lucky but the platform definitely doing better job than my few agents)

I am overall satisfied with the level of service given, whether it's the homerunner that came to my office to pick up keys, the staffs who are always ready to reply my whatsapp, everything worked well and tenancy agreement signing process is really convenient with all of that being able to be done in the comfort of home. Really efficient!

I find it value for money with speedhome essentially playing a property manager role (collecting rent on our behalf), screening the tenants, and also the insurance coverage which gives us an ease of mind.

Been reading the thread from front to the end before using the platform, while not everyone's experience is perfect, I am impressed by the team and also founder who is very passionate and dedicated to resolve issues and bring customer experience to the next level. Good job and keep it up!

Wow, thanks for your kind words, really really appreciate it!

I've spoke to my team, and they said a lot of them look wear and tear.

Wear and tear is not claimable as like car maintenance.

Do you claim insurance when your car has got minor scratches?
Do you claim insurance when a/c is not cold?

You pay from your pocket (and this is wear and tear)

But if someone threw a gigantic rock on your car, it suffers major scratches and also damaged the A/C - then you probably don't want to pay yourself, and that's where insurance excels. Or if tenant stole your A/C, TV, Sofa - that itself deposit is insufficiently covering you, and that's where insurance excels. 

Insurance is not about 100% risk-free. If it is risk-free - even tiny weeny issues also cover, then premium charged would be significantly higher due to the expectation of it. Insurance is there to ensure that mid-major incident is properly covered. Would you want to pay extra 3-4x of car insurance if even tiny scratches is covered by insurance?

Often, people are always comparing deposit vs insurance. Nothing is perfect, we have quite many cases suffered large damage that is in excess of RM8k, would your deposit cover that? Do take note that the rental loss is up to 2 months, which is equivalent to the 2 months security deposit. So the rest of it, which insurance portion is RM15k.

Property rental is a 'passive income' and it's also a business. Anything that you do involves risk (driving a car for that matter), and when you magnify on some cons without taking the pros it gives you - it's not doing proper risk analysis on what's acceptable losses and what's not.

So yes, deposit - you can deduct all the small small expenses. But when it comes to mid-major issue, it will burn a hole in your pocket. So do not compare deposit vs insurance. Compare whether you can tolerate small or big risk better.

I'm pretty sure everyone wants risk-free, so again - 3-4x more expensive insurance - worth it?

the landlord shall probably up rental rate by another 20% since no deposit down.

Since you have put up public description, why not you put up some sample photos (before and after) so us to look into?

I need to agree with Whei Meng if it is wear and tear then pretty subjective and so far personally I never charge my tenant for it. It is about personal expectation I guess as well as speedrent promises.

Some examples of what's claimable. In some cases, we helped subsidizing too to ease the financial pain. This year we are looking to allocate some budgets to subsidize some cases where we think should be claimable but rejected by insurance on a case by case basis.

We know some shortcomings of insurance and this is one of the efforts that we wish to step up our role in offering peace of mind experience for everyone.

In conventional rental scheme, this will be chargeable to tenant.
On landlord side, rental game is very hands on investment and I would suggest that whenever a new tenancy starts, pay a visit to tenant 4-5 months down the road. You will able to gauge the tenant capability upleepjng the place. If place wear down pretty quickly, you need to be alert and put in tenant management.

@se800i ya, those are damages and approved claims. CCTV? Not that I'm aware of, seems invading privacy?

just need to make sure tenant is informed and aware of that. best to have an acknowledge form to sign by both parties so that there won't be any dispute around it. better be safe than sorry.

oh they increased the commission??? mine was only 1 month rental last 2 yrs

nope coz managed to find tenant myself

Landlord portion of paying premium is prorated according to the tenure. So if the tenant wants to rent 6 months, the landlord only pays for 50% of the premium. The surcharge to the tenant is to pay for the remaining of the insurance premium.

In other words, landlord get 1 year insurance for half of the cost as the tenant bears the other half.

After 6 months, landlord can either request the insurance to be canceled and get a refund or continue to use SPEEDHOME to find another tenant for free for the remaining insurance period.